Doordash

Don't bother with Doordash. I literally can't count the number of times the order is wrong or late or cold or... you get the picture. The last two times we've ordered we had entire meals missing. We're not talking something like the order being wrong, literally entire combos just not there. Do the drivers even bother checking the order or maybe their grabbing some free food... Good luck getting your money back as well. All they'll do is issue credit so you have to use their incredibly horrid service again. Bye bye Doordash. Keep up this level of service and you'll be out of business in no time.

This was a horrible ordeal. I waited 1.5 hours for doordash to bring me my food and it was COLD and 3 items were MISSING. I spoke with the manager at the restaurant and he said my food had been done since 8 minutes after I ordered it and my order just sat there over an hour before being picked up by a dasher. The restaurant is only a few miles away. I paid $84 for this horrible experience. I had to speak with customer service about the issue and all that person did was give me a $10 credit. That's not enough. I paid more than that for the 3 missing items. I do NOT recommend doordash.

I have had three major issues with a refund due to doordash and I still have not received my dash pass refund from over a year or so now waiting right just wow. Most of my issues with doordash is refunds not on time I don't get that they can charge a person so quickly but won't give it back as quickly. I don't recommend this app/website only because you won't see any of the same terms you expect your order/refund to be taken and given back.

Placed an order 05/21@ 6.30 PM. Waited until 8 PM but nothing ever came so we contacted Doordash. Had a conversation with a so called agent (I think it was a computer that answered our questions).
First we were been told the address was incorrect (strange, the last time we ordered the food arrived) and after continuing the so called discussion with the "agent" they suddenly changed their tune and said he was at the house@ 7.30 PM but nobody answered the door.
They refused to reimburse us. I would have been willing to give them another try but after this experience, I will never use them again. It`s like a scam and I wonder how they get away with this. Learned a valuable lesson and will just get my lazy butt out of the couch and get my food myself from now on.

I thought I'd try out the service but have never used so am attempting to quit but I can not remove any of my personal information including my credit card number. I have emailed the company. Meanwhile, thought I'd try a chat and the person on other end just keeps asking me why. The fact that I just decided to quit isn't enough. He seems to think something must have gone wrong. No wonder you guys have a bad rating. Which I did not know until now. Just give me back my info!

The cost is not worth the service. I suggest going and picking up your own food. By the time your food gets to you it's cold and tastes like crap. I wanted to have some ribs from Apple Bees but sadly does not offer delivery :( If I place my order direct with the restaurant and pick up it up myself its $42.00 plus a little of my time. With Door Dash its $72 and a lot of waiting. I believe the drivers don't give a "F***" about there customers and they sure don't care about the restaurants reputation. If I own an establishment I would think Twice about using door dash for delivering my food to anyone. In the long run you will lose business. Just my opinion. Customer Service SUCKS !

I've had multiple problems with DoorDash, none of them have been adequately sorted out. They offer credits if you have a problem but then you hit another problem and if you try and get your money back they write you off. My most recent issue was a problem with the app. It told me that my order was cancelled (which was annoying enough) but then the food turned up an hour and a half late. I provided screen shots of the app issues only to be told that they wouldn't do anything about it. I've also received food with hair in it, cold food and an extreme lack of service. Don't bother... try Uber eats instead, much more reliable.

I ordered food at midnight from Miller's in Sterling, VA. Put all info in the website then Doordash guy sent me 4 text messages asking me for apt #. I did not see the messages but 20 minutes later although I was attentive with the phone. Guy dropped the food somewhere in the street, took a dodgy photo (no food bag in it) and marked it "delivered" in Miller's system. And they complained about tips. Last time I order anything where Doordash is concerned.

Ordered breakfast with the bill coming to $22 and some change. My card was charged for $27.28. I called and was told that the extra that was charged to the card was a "hold" in case there were any charges for changes that the Doordash driver could have made on the order. Totally unacceptable. You put your phone number in and when there is an issue they are supposed to call you. Not add to the amount being charged. After the delightful young lady told me this, she then disconnected. Prices are already out the roof. Still having issues with the rep hanging up. Won't be doordashing any further. What a crooked company this has become.

Honestly, the product/food is not the issue. Some of the drivers dress like they should be working in a strip club is just a little less than professional. Even saw a guy walk up in wife beaters. Way to teach the younger generation that appearance matters when you're working. Very disappointing that this company could care less about how their drivers look.

I used to love door dash.

I'm a stay at home mom 5 days a week and actually rely on food delivery services on days when I just have too much to do to try and prepare food.

Tonight I went without dinner because of door dash.

I only had $20 in my account and used it to order food for myself.

After waiting I checked my phone and saw that door dash was saying my food was delivered.

I tried contacting driver with no response, I tried reporting food undelivered and the link to start chat wasn't working. I sent a message to doordash explaining situation and got an email stating I was getting a partial refund.

I'm pissed. Not only did i go without dinner, I also don't have money in my account for 3-5 business days and actually paid someone tonight for nothing.

They will never see a dime from me again, and if I were you I would use uber eats where they actually care about you.

After over an hour talking to customer service, the issue was never resolved. I was promised credits that were never received. My kids went hungry as they were unable to fix issues on the account so an order could be placed. TERRIBLE service.

I have been using this service lots of time.
But NO MORE!
Late delivery then Missing food
I am very disappointed I was offered 6.45$ for missing food plus sauce that would have completed my husbands'-dinner, plus other fees I had paid out.
Now I get 6.45$ in credit weather I like it or not. This amount is so pitiful, I will have to re-order somewhere else then pay out so much more. This is so sad 6.54$ wow, I guess lost one customer is no big deal, right?

Security issues with driver - ignored and just offered credit. When I asked to speak to supervisor - told it would take 24hours. When attempted to leave a survey at end of call to say I was extremely dissatisfied how service was handled and pressing the prompted #5 on my keypad- it kept stating it did not accept my response - after 3 times disconnected my call.

I did a review for doordash somewhere else before getting my food or receipt. My order was correct and delivered in the estimated time frame. However, I took advantage of the free delivery ad for your first order, and opted to put a $0 tip on my card as I like to tip with cash. After viewing my final receipt I see the delivery fee is marked free, the tip is $0 but there's a $2.08 "service fee" what the heck is this? Kinda defeats the purpose of getting free delivery. This entire order was about $. 25 more than it would have been using Grub hub even with their $2.00 delivery fee. Sorry, I didn't take any pictures of my food, I ate it!