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    Doordash

Doordash

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Overview

Doordash has a rating of 1.1 stars from 1,044 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Doordash most frequently mention customer service, credit card, and wrong address problems. Doordash ranks 179th among Food Delivery sites.

  • Service
    418
  • Value
    396
  • Shipping
    272
  • Returns
    302
  • Quality
    359
Positive reviews (last 12 months): 3.3%
Positive
2
Neutral
0
Negative
59
View ratings trends
267
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How would you rate Doordash?
Top Positive Review

“DoorDash Delivery: Quick Service with Quirks”

guillermo m.
5/1/24

DoorDash delivery offers the convenience of ordering from a variety of restaurants and cuisines. The plus side is the speed of delivery, with orders often arriving within the estimated timeframe. Additionally, their app interface is user-friendly, making it easy to browse menus and place orders. However, there are drawbacks to consider. The accuracy of orders and food quality upon delivery can be inconsistent, with some orders not meeting expectations. Furthermore, customer service responsiveness can vary, with some inquiries receiving prompt attention while others face delays. Overall, while DoorDash offers convenience, improvements in order accuracy and customer service would enhance the overall experience.

Date of experience: 4/30/24
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Top Critical Review

“Dreadful delivery experience”

Simon M.
12/30/24

Dreadful delivery experience. Doordash tries to deliver packages, they don't read the labels and tried to "deliver" a package to a business address at 7:30 PM on Sat evening. I tried to alert them the day before that this would fail, cust service refused to do anything to solve the issue. Package was lost. DON'T USE Doordash for package delivery. They delivered to the wrong address (see screenshot) even though UPS Store has HUGE red banner but closes at 5:00PM on Sat. Doordash just drops package anywhere

Date of experience: 12/28/24
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Reviews (1,044)

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Reviews that mention popular keywords

door dash (262) customer service (298) credit card (54) delivery service (74) delivery fee (31)
Thumbnail of user lisag1144
Canada
1 review
4 helpful votes
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July 25th, 2020

I ordered food from DoorDash. Food never arrived but they still charged my Visa. When I call to get my money back, customer service hung up on me.

Date of experience: July 25, 2020

Thumbnail of user leonardh84
Indiana
1 review
0 helpful votes
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February 4th, 2021

I placed an order with door dash for Applebee's and the total came to $50.38 but they charged my card $60.45. I want my $10.07 back.

Date of experience: February 4, 2021

Thumbnail of user kristib144
Texas
1 review
0 helpful votes
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April 5th, 2021

I placed my order before 8 pm yesterday for 2 popcorn shrimp combos and a family chicken meal for easter dinner with my family. What I received was two chicken sandwich small meals to feed everyone. I immediately talked to the door dash delivery person and was told just file a complaint. However then I got a hold of door dash I was told I was being credited 15 something and $10 and my correct order would be redelivered. An hour later and still no food then I got a hold of door dash again and was told oops no redelivery was even ordered on their end. Then it was reordered a 3rd time. Another hour later was told there were no dashers available and my order was just sitting waiting. I canceled it. Here is my real issue. Right after I got the wrong order popeye's closed at 9. But no one from door dash could tell me that instead they kept us waiting until after 10 pm for food that I paid over $60 for. I used door dashquite often several times a week and I will no longer use service again! What happened to taking accountability for mistakes? What happened to taking care of your customers!

Service
Value
Returns
Quality

Date of experience: April 5, 2021

Thumbnail of user jank360
Kentucky
1 review
0 helpful votes
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March 12th, 2022

Never delivered my order and refused to refund me... they steal your money. Will never use them again

Date of experience: March 12, 2022

Thumbnail of user jaculync
New Jersey
1 review
1 helpful vote
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November 24th, 2021

You will not get money back for incorrect orders. Very poor customer service. I will never use again.

Service
Value
Shipping
Returns
Quality

Date of experience: November 24, 2021

Thumbnail of user sunnyb40
Florida
1 review
0 helpful votes
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September 22nd, 2020

DESPICABLE company! I ordered from Buffalo Wild Wings on Sat. And they used Door Dash as their delivery service. We received our food about 35 mins AFTER it had been picked up, as the Dasher drove 20 mins in the complete OPPOSITE DIRECTION of our house, AFTER picking up our food! It was COLD from sitting in the Door Dasher's car the entire time! When I called to complain to Door Dash about it, they kept me on and off hold for almost an hour. Finally, they got back to me saying that the RESTAURANT was willing to refund me for the inconvenience, if I'd call them after our call... even though it was DOOR DASH'S fault! The restaurant was great! They had the order out in 10 mins and I'm sure it would've been great if delivered hot! Why would Door Dash make the MERCHANT pay for THEIR OWN MISTAKE?! Finally, the cust. Service rep refused to allow me to speak with a higher authority, and then refused to hang up the phone, so that i could take their after- call survey! I am DISGUSTED w/their policies! NOT EVEN WORTH the promos!

Tip for consumers:
Just stay far away! Trust! They also CONSTANTLY have technical issues with ordering, in addition to having such poor customer service practices. I've read that people often spend many HOURS just trying to process an order through their app as well as affiliate apps. Not worth the stress.

Service
Value
Shipping
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Quality

Date of experience: September 22, 2020

Thumbnail of user candym100
Wisconsin
1 review
0 helpful votes
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August 6th, 2020

Dear doordash y'all then $#*!ed up my Order cause wtf y'all taxing my $#*! for y'all gon get enough of me with y'all broke $#*! talking abt $3.75 gtfoh I can go the Gstation and that $#*! for $3

COUNT YALL $#*!ING DAY DOORDASH

Date of experience: August 6, 2020

Thumbnail of user herdieb
Illinois
1 review
0 helpful votes
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December 22nd, 2022

Today I placed an order Through Door Dash to pick up an order from a local restaurant. I indicated that I wanted my order handed to me as opposed to being left at my door. The reason I wanted it handed to me is because I live in an apartment building and leaving my order at the door to the apartment building is unacceptable. I I also asked that I be notified when my order was picked up from the restaurant, I could get to a place to receive the order. While waiting to be notified, I received a text saying that my order had been delivered. However, no one notified me when and where I might find my order. I tried calling the driver Sarah who did not get back to me. I contacted the company to file a complaint, and I was reassured by their claim: Certified Experts are available 24/7 to answer your questions in minutes. Unlimited Chats. Chat with Certified Experts until you are satisfied. Experienced Experts. All Experts have relevant experience to address your situation
We've already helped thousands of users..."
Yet, when you contact them, you get a Bot response:
"Welcome! How can I help you with your question?" [I voiced my complaint]
"Ok! Anything else you want to share with Expert before I connect you? The Expert will be able to help you!"

However, I was never referred to an expert to help me. Instead, I was referred to a third party to which I would have to pay $1 to talk to:
Payment page | Ask-Crew
"cancel"
https :// ask-crew.com/payment/#:~:text=renewal%20until%20you-,cancel,-it.%20Cancel%20anytime

Door Dash clearly does not deliver on its promises. I do not recommend dealing with them.

Date of experience: December 22, 2022

Thumbnail of user alleciac
Oklahoma
1 review
0 helpful votes
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May 7th, 2020

I ordered food from a restaurant via Door Dash and when my order was completed I was automatically charged a tip for the driver. I went to change the amount and I accidently cancelled my order. Notified Door Dash and they were extremely rude and said I couldn't get my money back for the food just for the tip and tax. I then continued to complain and they wouldn't refund the money back on my credit card only a Door Dash Credit. Door Dash insisted it was my fault because I canceled the order. I explained it was an accident only to correct the tip amount for the driver and Door Dash REFUSED to correct it. DO NOT ORDER through DOORDASH.

Date of experience: May 7, 2020

Thumbnail of user sarahjobs410
Connecticut
1 review
0 helpful votes
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December 29th, 2023

This company is judgemental and cruel. I am a single mom struggling to make ends meet, so I wanted to pick up a side hustle to provide for my son. I applied here and other apps(insta cart and Uber eats). They did a background check and denied me a job due to a DUI over three years ago. I explained to them about my background with dignity and honesty. I've struggled with the disease of addiction on and off through my life, but by the grace of God I have almost 3 years clean. I am a productive member of society today, wonderful, smart, resourceful, kind hearted, just all around good person with a lot to give. I am worthy of a job just like anyone else. My past does not define who I am today because I am not my disease. I beat the hardest odds there are to beat. Companies, like Door dash, make it almost impossible for recovering alcoholic/addicts make it in this world today. Many give up since they can't live a normal life due to societies judgment, discrimination, lack of faith, lack of empathy, and lack of heart. I'm ashamed of companies like this that won't give someone a job that has a charge from over 3 years ago! A job delivering food at that! If we can't get jobs even delivering food then they wonder why an addict will give up and just go back to their old ways. The world needs to give them new ways! Some of us just need that little chance from someone to believe in us. I promise you alcoholics/addicts are the most resourceful, smart, hard working, resilient, determined, can make something out of nothing, most charismatic, genuine, real people I have ever met. Thanks Door Dash for being such heartless human beings. You know GOD forgives and I don't need your approval to know my worth. I've gotten jobs at doctor offices, I owned half a business, managed a smoothie king, went to college, was trusted in residents homes to clean, substitute taught daycare, and even Uber eats and insta cart accepted me. You should feel ashamed of yourself for being so judgemental and quick to turn down a valuable worker. It's wrong to treat people with a disease like you are. Just wait until your child or someone you love gets this disease a disease that wants us dead. This is the kinda $#*! thats wrong with the world...being so judgemental and not willing to give a decent human being a chance. God sees ugly and your sober making this choice, denying someone a way to put food on the table. Mark my words, you'll remember this conversation one day when it becomes relevant in your life and maybe then you may have a little more sympathy/ love in your heart to give someone like me a chance. I am a mother, a daughter, a friend, a wonderful employee, a great woman with a lot of strength. It's your loss, have a beautiful day. I'll pray for you

Tip for consumers:
The world needs to come together, love, and help each other heal and succeed. Nobody should be given up on and everyone deserves a second chance

Service
Value
Returns
Quality

Date of experience: December 29, 2023

Thumbnail of user christyk43
Illinois
1 review
2 helpful votes
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June 2nd, 2019

2 hour wait for donuts and a chicken sandwich, wildly unacceptable. I've never waited so long for any type of delivery.

Will never recommend!

Date of experience: June 2, 2019

Thumbnail of user doram206
New York
1 review
0 helpful votes
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October 27th, 2023

This company has been rude and misleading! Within the last 24 hours I have had 5 representatives disconnect my online chat without even a word to say they were disconnecting. This is the equivalent of having someone hang up the phone on you while your filing a complaint.

The issue is the dash pass. Let me start by saying that the last time I ordered through doordash, I added a second card for payment of THAT order. The app auto-selected that I wanted this card for my dash pass. I intentionally changed that, indicating that I did NOT want to use this card for dash pass. I didn't get much use out of doordash and wasn't sure if I wanted to continue. On the 23rd, the original card on file was processed and declined. Two days after my original card on file was declined, doordash used the second card to process it. Even after I indicated that I did NOT want it used for dash pass. Why give me the choice if you're going to process it anyway?!

It is implied that I have a choice in the matter when I was given the option to indicate that I didn't want it used for dash pass. However, they gave me no choice when they ran the second card. If I hadn't big given the choice in the first place, which made me believe it wouldn't be used, I would have removed the second card immediately. Why not email stating the card was declined and you'll be running the second card? Then I would remember that I forgot to cancel the account and either cancel or update the card! They want to trap you into their service! I now have a $34 nsf fee for the $9.99 dash pass charge. Why would I want to pay a total of $43.99 for one month of doordash?!

AWFUL SERVICE & HORRIBLE COMPANY! Every representative has been rude, even the supervisor I called in and spoke with today. She said she couldn't do anything to help, so I asked her to escalate it to her supervisor- she said she would. When I asked when I'd get a call, she said, "To be honest, I can't escalate this issue so you won't get a call back." I was shocked and disgusted! She just said she'd escalate it! That means she lied by saying that to me and was just trying to get me off the phone. If I'm not getting a call because you can't escalate it, how are you escalating it?! DISGUSTING!

Service

Date of experience: October 27, 2023

Thumbnail of user jeremiahm83
Kentucky
1 review
0 helpful votes
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March 5th, 2021

I won't use Doordash in Angola, IN because of their choice to hire Rochelle Malott. Terrible delivery person! Avoid at all costs!

Tip for consumers:
Avoid delivery in Angola, IN by Rochelle Malott

Products used:
Delivery by Doordash

Service
Value
Shipping
Returns
Quality

Date of experience: March 5, 2021

Thumbnail of user rital182
Texas
1 review
0 helpful votes
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September 12th, 2020

We are done with the scam called DoorDash. It is enough they inflate prices, want tips and delivery fees but when they NO LONGER GET ANYTHING CORRECT. This is ludacris.

Date of experience: September 12, 2020

Thumbnail of user kimberlyb385
Texas
1 review
1 helpful vote
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August 29th, 2019

I waited 2 hrs for a 30 dollar order and their idea of appeasement was a 10 dollar credit they can keep it I'll never order from them again

Date of experience: August 29, 2019

Thumbnail of user marym3166
Florida
1 review
1 helpful vote
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December 6th, 2020

I ordered through the Denny's app at 9:53 this morning. At 10:03 I received a confirmation that Door Dash was handling the order alonf with a tracking link. I even received a text from "Jose" the "Dasher". The order was supposed to arrive at my location 10:37. At 10:38, I clicked the link to see where "Jose" might be and it said he was on his was to the restaurant (?!). At 10:48, I received a Door Dash notification that my order had been cancelled "due to an unexpected issue experienced by the Dasher." When I tried to reach out to "Jose" I received and automated "We're trying to find another Dasher" response. So I called the restaurant. I was told that the food had been picked up "a while ago" and that a woman picked up the food, but they had sent three different people to get the order. So I called Door Dash Customer support and was told that the restaurant would have to call because I placed the order through the Denny's app! I asked why and they said because it was hamdled through a different department. So I asked to be transferred to that department and the agent said she couldn't because I didn't have the merchant's credentials for that department to be able to address it. So I called the restaurant again. The manager told me she would take care of it, but, in the meantime, she would replace the order and have one of her employees bring it to me, bypassing Door Dash altogether. Denny's gets 5 stars. Door Dash would get less than 1, if I could!

Date of experience: December 6, 2020

Thumbnail of user judithk352
Ohio
1 review
1 helpful vote
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March 1st, 2022

Haven't used my account in a long time, so decided to order some supper tonight. Chose what hubby and I wanted, so I tried to log in with my Google account. Couldn't do that. Tried with my Facebook account. Nope. So, changed my password because I forgot the old one, and tried to log in. Doordash said my account was deactivated. Ok, so... I tried to make a new account. Doordash said there's already an account with my email address. Ok, how can there be an account if that account was deactivated? And not by me, either. I stared a chat with a rep. Rep sends me to another rep. They ask if my name is So And So. Um, NO! I guess someone else used my email to open and deactivate an account. So, I get sent to another rep... then to some "expert" or whatever. Nothing is getting solved, and I'm being sent to every Abu Bubu out there. So yeah, I wasted a half hour, maybe longer, on these morons that don't know how to do their freaking job! We only wanted a few things from McD's for our supper because hubby wanted their fries and I wanted a fish sandwich and a couple sodas. But nope, not tonight. And when hubby tried to set up an account with his name and email address, he got to a site that said it couldn't find the sign-up for Doordash... OMFG! Doorcrap needs to go out of business and STAY OUT. I've dealt with horrible service, but this one takes the cake!

Tip for consumers:
DON'T WASTE YOUR TIME ON THIS CRAP!!

Products used:
Nothing, never got to order anything.

Service
Quality

Date of experience: March 1, 2022

Thumbnail of user mikeyj12
Indiana
1 review
0 helpful votes
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June 14th, 2021

$#*! DOORDASH!

I ordered pizza from Marco's, using DoorDash, and it was picked up by Anesha. Shortly after, I received a phone call asking if I had an extended warranty on my car. I hung up on the caller, and within two minutes, the status of my pizza order had been changed to cancelled!

I called DoorDash to figure out what was going on, and the agent I spoke with said the delivery driver NO LONGER WANTED TO DELIVER MY FOOD! Apparently, the driver was the one that called and asked about my car's warranty, and because I hung up on her, she decided not to deliver it. How rude and unprofessional! And now, because of her, I'm out pizza, AND money.

The DoorDash agent said that I would have my money back in 3 to 5 business days, but how ridiculous is that? What kind of a company allows drivers to no longer want to deliver food, after it's already been picked up from the store?

If I could leave a negative-star rating for this company, I absolutely would! Again, $#*! DOORDASH! $#*! ANESHA!

Tip for consumers:
Stay away from DoorDash!

Products used:
DoorDash food delivery.

Service
Value
Shipping
Returns
Quality

Date of experience: June 14, 2021

Thumbnail of user alyg9
Florida
1 review
1 helpful vote
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December 27th, 2021

To put this all into perspective, I spent between $400 and $600 per month at DoorDash for well over a year. I was considered a "VIP" customer and offered priority customer service. And yet the company still stole my money and, to this day, has refused to refund even a cent of what their app took from my bank account.

To make a long story somewhat short, I tried to place an order with DoorDash. The order was declined the first time, however I knew I had plenty in my account, so I tried again. The transaction is declined again. At this point I check my banking app only to see that I was charged for the first order attempt. There is a completed charge from them for the full amount of the order.

I reach out to customer service and, over the course of two-and-a-half hours, had my account erroneously deactivated, my DashPass erroneously cancelled, was lied to by a customer service representative when I asked for the issue to be escalated, and went through three different customer service representatives trying to get my money back.

I sent over multiple images of my bank account showing the order number, the amount that was taken from my account, the "completed" transaction status, and the business that pulled the charge (DoorDash), and yet I was treated as a criminal the entire time and, to this day, have never received a refund for the money their malfunctioning app stole from my account.

Do you spend hundreds of dollars a month with DoorDash? No? Then good luck ever receiving even somewhat adequate customer care. If they don't care about stealing from their "VIP" customers (who contacted support a grand total of two times over several years and NEVER with an inquiry about needing a refund, etc.), why would they care about you?

I highly recommend looking elsewhere. DoorDash is a trash company with the worst customer support I have ever experienced. I've also never had a company steal money for a service that was never provided.

Tip for consumers:
Don't use DoorDash, period. As someone who spent thousands of dollars with the company only to have money stolen from my bank account and zero actual help: use another service. Anything is better than DoorDash.

Service
Value
Returns
Quality

Date of experience: December 27, 2021

Thumbnail of user billw732
Arizona
1 review
0 helpful votes
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May 30th, 2020

Driver responded to no texts and just dropped and left. UBER East MUCH BETTER! This is not their first time either. I I have deleted their app and advise EVERYONE I SEE TO USE UBER EATS.

Date of experience: May 30, 2020

Thumbnail of user march368
Texas
1 review
0 helpful votes
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September 22nd, 2021

I ordered dinner for my child through the Little Caesar's app. Their tracker says that it was delivered at 8:10pm. It was never delivered. I was prompted to call and text the driver. I called four times and texted five times with no response to either calls or texts. I then called the restaurant several times, but there was no answer. By this time, I just want to resolve this in person, so I drove to the restaurant. I walk into the restaurant as I'm calling them only to hear the phone ringing. I asked the cashier if they were going to answer the phone. They replied no and just let it keep ringing.

I spoke with the manager on duty, and she replied that since I ordered through the app, the app has no affiliation with the restaurant. She wanted me to take it up with Door Dash and that there was nothing she was going to do. There was no attempt by the manager to even attempt to make it right. By this time, it was 8:55pm. My child was supposed to be asleep by 9:00pm but ended up going to bed at 10:15pm after we finally got dinner.

The next day, I try to chat with someone from Door Dash. After ten minutes of chat, it abruptly ended. I got the same result when I tried again. I then tried to call and was on hold for 30 minutes. They refused to let me speak to a manager and instead told me a manager would call me back. So far, I've received no call at all. This is no way to run a business.

Products used:
None

Service
Value
Shipping
Returns
Quality

Date of experience: September 22, 2021

Thumbnail of user emilyg326
Florida
1 review
0 helpful votes
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October 11th, 2019

SO I ORDERED FOOD AND PAID FOR TWO SIDES WHICH IS YELLOW RICE AND FRIES. WHEN I RECIEVED MY FOOD JUICE WAS LEAKING OUT OF THE BAG LIKE SHE HAD THE FOOD TOSSING AROUND IN HER CAR MIND YOU THE BAG WAS TIED. SO WHEN I ACTUALLY OPENED THE BAG MY RICE WAS NOT THERE. SO WTBS I CALLED THE DOOR DASH DRIVER SHE WAS BEING RUDE ACTING LIKE IT WASNT HER FAULT SHE DIDNT EVEN APOLOGIZE. IM NOT BLAMING EVERYTHING ON HER BUT ATLEAST HAVE A LITTLE SYMPATHY I SPEND MY HARD WORKING $$ JUST TO BE DISRESPECTED AND LIED TOO.IM HIGHLY UPSET AND DISAPPOINTED BEAUSE THIS IS MY FIRST AND LAST TIME I HAVE MY FOOD DELIVERED TOO ME. ONE THING THAT THE DRIVERS CAN DO IS ATLEAST OPEN AND MAKE SURE THE PLATE IS CORRECT.

Date of experience: October 11, 2019

Thumbnail of user sonyap112
Texas
1 review
0 helpful votes
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January 19th, 2023

I initially was going to give doordash a bad review and then customer support turned everything around for me I ordered a frappee from McDonald's and it was not enough money to receive the doordash unless I ordered something with it decided to order to double cheeseburgers to make my order $10 I received a call from the doordash driver explaining that the machine to make my frrappee was shut down and did I want the hamburger still my reply was no I do not little to my surprise 5 minutes later my dog's barking there's a tap on the door I opened it and there's 2 hamburgers on my porch I figured this was there way of sneaky Still being paid and receiving the tip so I fully expected the frappe to be returned to my card in the full amount within a few hours to my The automatic instead of the 5 to 7 day wait so I told them I will not use those I'm not using you anymore why would I use you I feel like I've been ripped off $18 for shake I never got into burgers I didn't wanthey came they they took a moment came back to me and said you know what we're going to refund you all your money I was shot for ivy's lift ivy's Uber Abbey's Uber eats lots of services and they never refund you all your money and they're always very rude to you and you all saw I knew I was talking to a human they understood where I was coming from and had compassion and did the right thing and I definitely will use doordash again

Date of experience: January 18, 2023

Thumbnail of user rawahh
Texas
1 review
0 helpful votes
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August 7th, 2022

I there less than one start I woud have given it to Doordash customer service and Doordash. Unprofessional not helpful reps really worse work ethics.

Date of experience: August 7, 2022

Thumbnail of user karir41
Minnesota
1 review
0 helpful votes
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July 19th, 2020

Since the beginning of the year, drivers have been late, making multiple stops, and food has been ruined more than half the time. Twin Cities MN area

Date of experience: July 19, 2020

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