DoordashReviews 1,053

If I could give 0 stars I would.
I decided to order some wings the other day. I didnt get my complete order and called within 5 mins of delivery. The lady that I spoke to wanted to give me $7 as compensation for a $40 order. I ended up speaking to another person after calling back because she hung up on me when I said that was unacceptable. The sencond person wanted to refu. D me $14. After 30 minutes of going back and forth I deleted the app and said I would cut my losses. About 2 hours later my debit card was charged agin for the 38.58. I called back again. The rep told me that my card was not charged agin so I offered to send a screen shot. I was redirected to my bank by her and she acted as though she didnt have time to be bothered. Saturday morning I called again because at this point I had paid almost $80dollars for the wings. She said to send in the screen shots of my account. Well its now Sunday and I have almost $80 out of my account for regular chicken wings. After checking the account again I have received the $14 credit but still was charged twice for the original order. Customer's beware! I am mortified by what has taken place. Especially during this pandemic when people are unemployed and counting their money. I think this is crazy! Of course they said someone would call me back but no call back has happened.

First of all the Non American Incompetent Representatives You get when You call are nothing but liars and just give You the runaround if god forbid You come across any issues with an order etc, I recently got tried out the supposedly Free Trial thing for Dash Pass and cancelled it right away to find out the thieves charged Me $9.99 and I was told it would be refunded within 5-7 days etc by a handful of Incompetent Reps and then when I had to call for the 13th time in a 4 day period I found out that I was actually not going to get refunded for the $9.99 I was wrongfully charged for a free trial that was cancelled right away, I ended up having to open a Credit Card Dispute with My Bank and file Complaints with BBB, CRA, FTC, etc and now having to leave Negative Reviews all over the Internet, unless You want to be lied to and stolen from I wouldn't suggest using Doordash to have anything Delivered.

DoorDash is the worst of any delivery of any kind in the city.

Every other delivery service delivers directly to my apartment door with no problems. DoorDash uses a farcical fraud routine to avoid delivering to the door at all every time. They start before the driver arrives by having a dispatcher text message that the driver cannot find the apartment, will wait 5 minutes, and leave the food after. They give a contact number for the driver. The message is the same and happens every time regardless of the driver. There's usually a text message or call after. There is desk in my building's lobby that has someone at it day and night. I ask the driver to get directions from the person at the desk, and that always results each driver getting flustered because they've never entered the building. Usually, the conversation starts going in circles with questions at that point. Since the only line in the script that they've been given is "I can't find your apartment", that usually gets repeated even after it's clear that they've never left their car. Since the dispatcher and driver are a part of the routine, and it happens every time regardless of driver, it's clear that the lie is process and policy of at least the local portion of the company. It's a ridiculous scheme to get customers to go to the driver's car to get the drivers to be able to leave quicker.

Beyond the fraud to avoid delivering to the door (Door is in their name, so even their name is fraud), DoorDash is the only food delivery service where none of their drivers use any kind of thermal pouch to keep food hot. Dominoes, Pizza Hut, Papa Johns, and GrubHub all do, but none of the DoorDash drivers even have a thermal pouch for pizza, so the food always arrives cold.

Customer satisfaction is infinitely less important to DoorDash than shaving costs by increasing the number of deliveries per driver and even ridiculously small costs life thermal containers to maintain food temperature. And customer satisfaction is infinitely less important to them than it is to all of their competitors.

I've been experiencing food not being delivered for two weeks now! You think I would have learned my lesson then! So I wrote to customer support telling them the situation. The dasher picked up my food and completed the order without showing up to my address. However, during me complaining to customer service the dasher called then hung up. Customer service tells me that because in the past I received compensation for deliveries that was never delivered I couldn't receive compensation for the current order. I'm asking them politely to check the dashers data he never once came to this location. Check his route check the timeline I have screenshots of everything as it was happening! Still DoorDash Members tells me I'm lying and trying to get compensated! It's only $30.00 why would I be lying about food that I paid for that I didn't receive. Scamming $#*! company has gotten of 100s of dollars from me throughout the years I've been a loyal customer why would I lie about a $30 order I didn't receive? I'm beyond pissed! They basically told me that I can't have a refund because my food wasn't delivered too many times these past few weeks! It's against the law to steal and that's what just happened. Their worker stole and now I can't get my money back because they think I'm lying

Went online to request delivery from DoorDash, after placing order, they txt to me Saying order to arrive in 30min. After no arrival, I called Sam the driver, he said he was still at the restaurant and would come in 10 min. That time past, and DoorDash txt me to say the order was canceled. I had NOT canceled! We never received our food, I called the driver again and there was no answer. Our evening was ruined, we will never use them again... nor should you!

Order ice cream from baskin Robbins they deliver to the completely wrong address have the people who live there take/steal the food. Call baskin Robbins to find out what we can do. They say nothing can be done I am sorry good bye... go to doordash life chat support they check and see the order was delivered and said there is nothing we can do and immediately hung up... damn what a bunch of POS's. The driver probably just stole it cause they knew door dash was cool with it... and I feel the worst about it because I actually paid 40 dollars for ice cream I never received. I would have felt bad spending 40 bucks for ice cream had I received it... but spending 40 dollars on ice cream we never got is maddening,,, Doordash is the best scam ever... they take your money period and if you have a problem well you already gave them the money so they keep it and shut you out so you have no recourse... Eff you pay me... don't get your order eff you pay me... old school mob tactics..

I've been using the service for about a year. In that time, I've had the "pleasure" of using their customer support three times. The first two times were awful, but I wasn't concerned over the issues enough to continue their runaround game. In the most recent case, I was fed up. I was extremely professional in every email, and clearly stated the issue with related evidence and included my case reference number of all of them. I provided additional requested information to the first couple of responses, but the requests never stopped. No matter what I gave them, there was always another request to elaborate or clarify. Every email was from a different support agent, and it was obvious that they weren't even reviewing my previous replies.
After continuous back-and-forth with constant attempts to deceive and avoid blame, I deleted my Doordash account. Immediately, I received another response that, for the first time, didn't seem copy-pasted. They "reviewed my account and are willing to process my refund, but can't because my account has been deactivated."
Just disgusting business practice. Keep my money, it's the last you'll get from me.

This place should be shut down every single online agent in the chat was 100% rude and did nothing but close the chat within seconds or in the middle of writing. If you call immediate hang up. Me and my husband are out $37 and order cancelled within seconds. This is the absolute worst service available. 100% regret ever considering this service to place ANYTHING. I expected the customer service to at least be reliable but instead have nothing but rude customer service agents who do not care about their customers what so ever or the company. This company disgusts me and with so many negative reviews i am amazed that its even still open. This company is just a lawsuit waiting to happen. I will See you guys in court if i dont recieve my refund! I would 100% NOT recommend unless you want to lose your money

DoorDash is the worst food delivery option. I have had similar experiences 3 times in just last month. It took double the estimated time AFTER the food was picked up from the store. And the order was wrong. There's no phone number to call. The online chat is a joke. They ask for all the information instead of being able to look up all my details after providing my account information. They told me I was a lier because the restaurant said they got the order right even though I told them it was wrong. They would not refund or credit for my order. And this happens more often. Bad Bad Bad.

Doordash is complete and utter garbage. Placed an order that never came! Couldn't even get in contact with my Doordasher because the phone number they provided was out of service. The scumbag probably took my food for himself!

Tried to contact Doordash support multiple times and spoke with multiple agents and they provided absolutely no help. They flat out said they can't help me and closed the chat on me. No refund. No credit whatsoever! Total incompetence!

Doordash is a SCAM. Doordash is a FRAUD. Never placing an order with these CRIMINALS again. Those "customer support agents" (HA! Support? More like customer aggravation agents) and the Doordasher in question should be FIRED!

So my boyfriend is blind and he uses doordash alot due to the fact that I am always at work so I can't drive him anywhere to get food. Today he decided to order from LaCrawfish (his usual). To make a long story short the dasher picked up his food from the restaurant and then cancelled the order, so the food never came. He called doordash customer service, the first rep that he spoke to was so nice he said that he would place the order for myfriend and refund the money back to his card. After waiting for a hour for the text msg that normally comes and didnt he called me. He told me the story and instanly got mad because I feel its wrong on so many levels. I chatted with two ladies named hazel and porchia they were very rude and didnt wanted help or anything also ended the chat in the middle of me typing. So the end result of this is we would have to basically pay twice in one day for the same meal. Imagine paying almost 60 dollars for a 25 dollar meal. Please read this review before ordering with them.