Doordash

Horrendous! And a rip-off! Used to be ok during covid lockdown, but now they deliver late, cold food, and many times they cancel your oder after 1 hour waiting. The food arrives not well packed and without the original receipt. Be aware - I actually found out that the prices are much higher than what the restaurant charges! So, you pay the pass, the tip, and extra 20% per oder! It's more reliable and much cheaper to order directly from the restaurant!

DoorDash is the worst food delivery option. I have had similar experiences 3 times in just last month. It took double the estimated time AFTER the food was picked up from the store. And the order was wrong. There's no phone number to call. The online chat is a joke. They ask for all the information instead of being able to look up all my details after providing my account information. They told me I was a lier because the restaurant said they got the order right even though I told them it was wrong. They would not refund or credit for my order. And this happens more often. Bad Bad Bad.

Sorry I never really complain about stuff on here. But I don't know if other people had issues with DoorDash.but with their new policy if an item is missing they don't even give you a refund anymore and John who was the dasher asked if I wanted a substitution when the store was already closing and he was already on the way so there was no point…idk I just feel like this is straight thievery at this point! Was a customer with doordash for years but unfortunately I will have to go somewhere else :/

I put an order in during the morning hours for delivery in the evening. The order was accepted and I heard nothing all day until shortly before the dinner was to be delivered. They canceled it because they were "unable to process" it. If you are counting on getting what you ordered, use another provider.

I ordered Chipotle through DoorDash and the food arrived 45 minutes later than the estimate. I called and the service representative said there was nothing he could do as the delivery is through Chipotle. I called Chipotle and they said there is nothing they can do because delivery is handled by DoorDash. I called DoorDash back and was told they would escalate it to Chipotle. The food arrived and it was cold. Cold as if it had been in a refrigerator! No one is willing to resolve this! The runaround by BOTH of these companies is ridiculous. Stay away from DoorDash! Heck, stay away from Chipotle as well if they won't take responsibility for their delivery service. I'm out!

Doordash refuses to update their maps and because of it yet again we're going without an order. We leave instructions for the dashers, call the dashers (they don't pick up) and they still leave our food at the wrong building a 1/4 mile down the road. Doordash customer service refuses to rectify the situation.

Site was a good idea but might as well be going under. Dashers have stolen my food and dozens of stores either screw up or cancel my orders lately. Only thing I get from customer service is a refund and "sorry for the inconvenience hope the refund helps!" Reasons for my orders being canceled typically amount to "sorry they're too busy to want your money and business, but too dumb to close the store in the app" none of which fixes the issue of my still not having food to eat.

I was receiving mail to my house from door dash. My middle initial is D not J. I reached out to them many times and explained you can't do it online you can only fix your first and last name online. Yet numerous customer service were incompetent and for some reason couldn't understand that and fix it! Even filed with the BBB and they didn't even adddress it and say it was fixed. Hands down just 0 stars their customer service is so bad!