DoordashReviews 1,053

I ordered Italian food delivery from a restaurant in San Diego through DoorDash for my 90-year-old mother. I live in another city. Concerned about Covid-19 and the vulnerability of my elderly mother, I selected the option to leave the food at the front door and pre-paid the tip. When the delivery driver arrived at my mother's house, he repeatedly knocked on the door until my mother opened it. The driver was not wearing a face mask. After personally handing the food to my mother, the driver continued to stand there, smiling broadly, until my mother gave him an additional tip. The driver's conduct was appalling and needlessly endangered my mother's life. I will never use DoorDash again. I will tell everyone I know not to use DoorDash.

I am very disappointed in this company. I was just on their website getting ready to place an order to a restaurant that I had a menu for. On the menu, one of the items I wanted was $7.99, on the DoorDash website, it was $11.49. Another item I was going to purchase was $20.00 on the menu. On the DoorDash website it was $28.99. This is upcharging at it's worst; especially during this Covid-19 pandemic. It seems all their prices on all their items have this large increase per item. Plus, they then charge a service fee and a delivery fee. If you can, please check on the internet for the restaurant you are wanting to order from and compare prices before placing your order with this company.

After being a customer for about 2 years I just had the worst experience ever. The restaurant didn't get my order so after an hour when the food was supposed to be here I receive a text stating that they won't make my order. Chat with customer service for another 25 minutes for them to tell me that the solution is for me to cancel the order and resend it which now would take another 90 minutes. You might think after two years of being a customer they would attempt to keep my business but they offered nothing except a refund that would take 5-7 business days. WORST CUSTOMER SERVICE I'VE DEALT WITH IN A VERY LONG TIME.

I used to like this food delivery service until the numerous mistakes their company has made as a whole and their blatant refusal to make it right when it is their fault for purposely having selections available that the company personally informed them that they do not offer set items and refuse to provide a return when they've charged for set item and never deliver it because the item is not available. Use any company but theirs they don't respect their customers so why should we continue to support them?

I wish I could assign zero stars. I ordered from a WingStop in the Copperfield area of Houston, and for the first time, I wanted delivery, not pick up. I won't be doing that again for any restaurant that uses DoorDash.
First, the food was excellent (although crushed). The reason it was crushed is that the DoorDash delivery driver placed my food bag directly in front of my storm door that opens OUT. In doing so, I was not able to get my food without pushing the door open, which in turn crushed my bag of food.
I contacted the restaurant, and spoke with someone there, and they said it was a DoorDash issue, because they delivered the food. I thought, yeah that does make sense. So I contacted DoorDash through their online customer service chat. After giving my information, they told me that since I ordered through the WingStop app, and not through DoorDash, it was not their problem. They told me to contact WingStop. You know, the company that got my food order 100% correct. I asked for a supervisor, and was told they couldn't do that. I got off the chat and called the corporate customer service. Got a message saying that because of the COVID-19 virus issue, they weren't taking calls from customers.
So I went with attempt #3, and decided to email them. I even told them that I wasn't looking for a refund for my meal. I just wanted them to know that they had someone working for them that was this careless. Guess what they told me in their response? Not their issue. Yep, same thing.
I am going to tell my friends and family to help spread the word about DoorDash, and a couple of my friends own or manage restaurants. I'll send them the contact info for GrubHub and Uber Eats.
Don't do business with a company that doesn't care about you, and doesn't care what their employees do.

Dear "Heart-Bashers" We rely on the Daily money we make to feed our families, and if we had money saved up in our multiple bank accounts as backup for times like we're in right now, then trust me we won't be risking our lives as well as our families lives to deliver a big-Mac for $5 in the middle of nowhere, and for you! I mean you HEART-BASHERS to come and decide when I should get my fast money, and have the nerves to disable it for 7 days. SHAME SHAME ON YOU for being completely inhumane and unprofessional for doing this. We going through crisis, and people are living day by day, and that's how you help you SHARKS. My newborn CRIED ALL DAY hungry waiting for his daddy to show up with his formula. So very thankful to Uber-eats instant pay. Again SHAME ON YOU FROM YOUR HEADS TO YOUR NASTY TOES FOR BEING SO UNPROFESSIONAL.

With all that is going on, having to stay at home you would think delivery drivers would just do there job. Not the case for one doordash driver in Chicago's Rodgers Park area, oh he delivered the order but on the way out of the building help himself to a residents amazon package in the lobby. Wrote a similar review on doordash's web page and it has disappeared, contacted by phone was put on hold then disconnected. Driver is driving a white Toyota rav-4. Be well and stay safe!

I order some food Firehouse Subs yesterday through doordash.com from too different restaurants. The first order came, the delivery driver was okay. For the second-order, the delivery driver came in her bedroom shoes. She practiced the no contact and she was not wearing gloves nor a face mask. I mean if doordash.com don't know what their delivery drivers are being professional or not. They are waiting to hear the customers report about their services. I say they need to tell the delivery drivers to be professional when delivering people's food. This girl was not professional at all. She looked like she was waiting at home and when it came for her to make a delivery she just slid her bedroom slippers on and out of the door she went, not considering how she may look to the customer. We are in hard times now and people that are ordering from business in the community are trying to help by ordering their food and using whatever delivery services that will bring the food. When they start wearing bedroom shoes to make the deliveries, it is time to start complaining because something needs to be said and corrected. If the driver is getting too comfortable, then I guess it time for me to go out and pick up my food because being unprofessional is showing that you don't care who you are working for. I wished I had caught a picture of her leaving my resident that day. Doordash, you need to upgrade on professionalism with the delivery driver. But I must admit not all the drivers are unprofessional just some of them who are just doing this because they don't care.

I ordered food from a restaurant via Door Dash and when my order was completed I was automatically charged a tip for the driver. I went to change the amount and I accidently cancelled my order. Notified Door Dash and they were extremely rude and said I couldn't get my money back for the food just for the tip and tax. I then continued to complain and they wouldn't refund the money back on my credit card only a Door Dash Credit. Door Dash insisted it was my fault because I canceled the order. I explained it was an accident only to correct the tip amount for the driver and Door Dash REFUSED to correct it. DO NOT ORDER through DOORDASH.

During this challenging time i decided to utilize DoorDash to support a local business. I placed a order total cost $130 which i believe during this times is pretty significant. Unfortunately my order was cancelled due to the driver saying the restaurant was closed which was unture because i confirmed by phone they were open till 9pm taking last order at 845pm. Keep in mind i placed my order around 5pm. DoorDash is full of you know what and i think we should all avoid these scammers.

Waited an hour to have my first order cancelled by my driver. I was allowed to order from a Wendy's that was so backed up, that the driver waited 45 minutes to be turned away. Mind you I was debited immediately. I now have to wait 5ish days for a refund. Times are tight and I decided to give the service a try. I've now waited so long on my order that everyone else is closed.

I work two jobs and do online school, I forgot to get groceries on the way home tonight. Now I will go to bed without food because the restaurant had issues, the service won't give me a quick refund, and the driver was definitely not helpful. Why should I trust this company in the future? Why would I want to order from you if I could drive there and definitely make sure I get food?