DoordashReviews 1,052

I am a VIP customer (as DoorDash mentioned). Recently, each time that I placed an order, I received wrong items or late delivery like 1 hr late. Each time I need to call over there and the only answer that workers can gave it to me is, " sorry for it" " do you want cancel your order". When I asked for the manager, " half of managers are busy with other customers and the other half are in the meeting!"
I placed an order in the front, like 1 hr in front, it was the same situation, the order arrived 45 min later than the time that I set it up.
DoorDash try hard so that people have to pay extra to have priority and get better service.
DoorDash forced you to pay tip that they choose for you and if you want to cancel the tip, it's website does not allow you to it.

I've used doordash for over 5 years but recently I've had issues with every order. 1 out of 5 drivers/shoppers actually pay attention and follow instructions. I've had to request credits/refunds multiple times. Last refund request was because their system clitched & double my order. I called them about the refund & was told they just adjusted the charge. They sent me messages telling me I was getting a full refund. I closed my account with them.

DoorDash.Ordered from JACK'S in Hoover, AL. Driver kept (stole) our food. DoorDash kept our money, with no refund. Total sh## show of a company. Never again!

If I were you, I would not become a DoorDash driver. They hold your money hostage and will not give you your pay when they are supposed to. They tell you that they send it and it never gets sent. They say they send it to your bank I call my bank and there is no Transfers or pending transactions from DoorDash so I would not trust them

For over 4 years I had been using doordash almost everyday without any issue. Until today Aug. 18 they disabled my account out of the blues.
Their reason blocked payment method/multiple accounts. Yet yesterday and for the last four years I've been using my card and account consistently without issue. Their solution is to make a new account with new email. Unsolved and ended chat. Ridiculous. Doordash thinks they are the only service provider or something?

I thought Use door dash for "emergencys"
Don't. They will always find a way to f*ck you over. Either the pricing, your order being 100% (won't happen).
Do not use.

Doordash does not give credit card refunds when problems arise with their deliveries.They only offer Doordash credits.If the wrong item is delivered they will not give out any type of credit whatsoever.Questionable business policies-in general.Consumers should be very careful when dealing with this business..

I order food using doordash. I place 2 different orders. The driver picked up one order and didn't pick up my other order but confirmed he did. When he got to my house he only had my shake from one spot. When I asked him about my wings. He stated he only had one stop. But I seen him go to Wingstop. I have him on my ring camera stating he didn't go. But door dash will not refund me for the food I did not get. Please do not order with doordash. They do not care about the customers rights. For now on it is only right for me to order through UBER EATS. UBER EATS IS A LOT BETTER AND PROFESIONAL.

Tonight, we ordered a dinner from Chili's Morrisville for us and our kids. I ordered through the Chili's app. We paid for the order including food, delivery charge and driver tip. It should be noted that there is no delivery choice on the Chili's app; it has only two options – curbside pick up or delivery. When the order came, it was missing the kids' food, so I called Chili's trying to get it re-delivered. The lady on the phone said that I ordered through Door Dash and that I should address any issues directly with Door Dash. Chili's doesn't care and wouldn't do anything. I called Door Dash. Silly me. They said that because I ordered through Chili's, they couldn't issue a refund. They also refused to re-deliver because supposedly Chili's wouldn't pick up the phone when Door Dash called, and they refused to try again. Both Chili's and Door Dash suggested that we drive over and pick up the missing food (while the delivered food was getting cold and the kids were hungry and we paid for the delivery and driver tip). All we wanted was to have a nice family dinner. I've never experienced more atrocious service, more apathetic responses, or more colossal stupidity in my life, and I've had a pretty fulsome life. No more Door Dash deliveries, only if a restaurant delivers themselves.

Doordash is the worst. If I could give negative stars I would. I used to dash FT but then I got a FT job. However my job is not paying the bills and I have decided to go back and dash PT. Well my AR is Potter low because they were always sending me horrible orders out to grocery shop for someone. Sorry they don't pay enough for me to shop for someone. My AR was supposed to be reset. I ended up stopping dashing for 4 months and decided to go back to it. Well they said my AR was reset when in fact it wasn't. They are liars. How do they expect someone to earn money on an app if no orders are being sent to a person that'sa bunch of BS. Acceptance rate shouldn't matter because we work for ourselves as independent contractors we don't work for the company. We should be able to dictate who we want to take orders from and who we don't and not be penalized for it. Doordash you are a f'ing joke.

Unless you are very desperate, dont use this app. You will end up paying exorbitant service fees. Your food will still arrive an hour late or more. Cold, soggy and maybe even with spillage or oil seeping out of the bag. Had so many bad experiences. I kept giving them chances till today I have decided it's enough. Ordered my food at 6.30pm and I got it at 8pm, cold and soggy. I was charged $7.75 for service fee and $3.99 for delivery. I even tipped the driver as soon as the app said he is heading to me…he ended moving in the opposite direction! This isn't the first time this has happened. Even when I order from a fast food restaurant that is less than 2km away it takes more than an hour. If you raise the issue before the order is delivered, they ask you to contact them once the order is delivered for full refund. So after waiting for more than hour for food that I can't eat cause it's cold and soggy, I still can't eat the rest of the food cause now I have to be on chat with an agent to claim for the food that couldn't be eaten…this company is an epic failure and I'm quite sure is working it's way into liquidation.

I ordered Boston Market, It smelled! I ordered burger king the dasher went and delivered 2-3 other orders when i am paying 2.99 extra to get it Quicker. By the way 30.00 for one person the prices are so expensive, Then they will not give u a full refund, everyone please stop using doordash, they are scamming you, especially if you have an Iphone, I got charged 80 for 2 subs from DeAngelo's. Its absolute robbery. They dnt ever give you a full refund ever!

Look at the picture I attached from mine and the Dashers chat clearly this Dasher does not like his job. The food was miss handled. It was all over the place when I opened up the pizza box and it was cold. Clearly, he can't take criticism because he drop the order off at the wrong spot, and it took me 10 minutes until I realized where it was.

NEVER AGAIN DOOR DASH!

While at my friends house, we opted for pizza for dinner. Since pizza hut was close by we decided to get pizza for us and the kids. Money being limited, the pizza and wings came to $47.47 and between the two of us it was doable. She paid with her card, and i gave her cash for my half. Well...after waiting for an hour and no food, we call the store and they tell us that the driver has already left the store. I tell her well no driver has delivered so what should we do. She says well you will have to contact door dash. Immediately I was angry, Because we didn't pay door dash, we paid Pizza Hut, She proceeded to tell me that once the door dash driver leaves they are no longer responsible and gave me a number for Door Dash customer service. While on the phone with them, the driver calls to say that there wasn't an apartment number on the ticket so they left our food on the concrete pillar at the entrance. WHAT! And she added, "there was a nice little kitty cat down there who was very friendly". I'm still in awe of that statement. The entrance to where my friend lives is about 1/4 mile from the house. I went up to Pizza Hut replaced the order, and PAID AGAIN! This happened on July 25,2023, It is now July 30,2023 and each door dash rep that I have spoken to says "we will send your money to Pizza Hut and they will call you to pick it up" LIARS!
Pizza Hut says, "Refunds come directly from Door Dash!"
So when you are ordering from any restaurant, ask who is responsible for the order if something happens. If it is anyone other than the restaurant, hang up! Especially if it is Door Dash. We order a lot of food on my job, we have now started asking who delivers. Door dash has lost all of our business in our plaza at work and people in my neighborhood will no longer do business with door dash. I told the last door dash rep to just drop the complaint, Their lies were getting more ridiculous, Hit them where it hurts, IN THE POCKET!

Doordash customer service reps love hanging up on customers, I was hung up on twice, the supervisor is worthless as well.

I have placed many many orders until now. I place an order and the driver never showed. I informed them on the app but they only gave me a partial refund, refused to give complete refund. So I paid for food I didn't get

Diver had my order from Taco Bell in his car and the. Wanted to deliver it cancelled but no refund.