DreamWorldTravel

I booked flights for Bali pre-covid, my flight was then moved by the airline, please note my friend booked the same flight with another travel firm, I contacted them and was told (please note nothing they say holds any truth so I cannot say if this actually happened) that Arab Emirates were holding my money but as soon as they had it they would refund me minus a 15% admin fee. I chased them up and was told it would take 10-12 weeks, not knowing the travel industry I thought this was normal. We are at 20+ weeks and with ever call I make I am told lies after lies - one man (a manager?!) told me he had arranged for it to go in the next day. I have been hung up on, called a liar, had conflicting information on numerous emails and still no sign of my money. My friend I mentioned eariler... her money was refunded within 7 days. My holiday was for April this year, I started this process for a refund in January. These people are thieves. I am furious. I wish I could give zero stars. Avoid at all costs.

Would not refund my money. Had to dispute with my credit card company to get my money back. When ever I emailed them they said sorry will get it done. 2 years!

I paid for two flights tickets to Malè for me and my hubby for March 2021 and this nasty dirty cheating company tried to scam me by taking the payment but not actually issuing any tickets! They sent me a fake email which had a booking reference number that I typed into the emirates website to retrieve my flight information and to my shocking surprise there was a message from emirates saying that our flights had not been ticketed yet!

So in a panic I called dream world evil travel to ask them why I don't have any tickets yet if I have paid? And before I knew it they started hanging up the phone on me, speaking in another language, pretending that the call connection is bad. After calling about five times they blocked my number and every time I called back I was put on hold in this imaginary queue!

So luckily I acted fast and called my bank to asked them to stop the payment because it was a fraudulent transaction and they managed to help me out! So grateful to my bank because this evil company would have gotten away with £1000s stupid lying cheating people! The site needs to be closed down and they need to be thrown in jail, evil disgusting people! Just PLEASE book with a certified flight agency or on the official airline company avoid websites like kayak, cheapflights, & opodo because it was these same website that transfer to these scammers!

I booked a flight around November 2019 for a return flight from London to Manila Philippines on July 2020 but due to Covid, our flight has been cancelled. The agency strongly advised me to rebook the flight so I then rebooked it and I need to add additional £1,200 for the booking fee difference (now paid a total of £3,340 for 3 passengers). After two weeks our flight has again been cancelled by the airline company according to them but I doubt if it's really the airline company who cancelled it. March 2021 when I asked for a full refund but until now there's no reassurance wether I'm still getting my money back from this scammer travel agency! They give you lots of promises but nothing has been done, Never booked a flight again to this SCAMMER TRAVEL AGENCY!

I bought tickets from this travel agent, tickets was cancelled by airline, agent not let us know about my cancellation until we asking them.
Airline offering free of date change due to COVID-19 situation, if ticket cancelled by airline. But this agency asking to pay extra fares and extra admin fees.
This is worst agency, i don't want to book with agency again.
I'm NOT Recommend this "DREAM WORLD TRAVEL AGENCY"
WORST AGENCY

No stars if possible!

I booked tickets on 03/11/19 to travel in August 2020 for our wedding. Due to the pandemic we have had to postpone the wedding and I asked for a refund on 11/05/2020. Dream world approved the refund but was delaying to give us the money (over 5 months) until they received the funds from Oman Air and later asked to issue a travel voucher instead. We never wanted a travel voucher but after so much back and forth we finally agreed in October 2020 so we could re-book flights for 2021. At the point of issuing the voucher we specifically asked if we can re-book with another airline, they said we can – I have email proof. Today, when I called to re-book they wanted to charge £350 to change airlines and hung up the call! Ridiculous! I asked to speak to the manager but the manager is always not in.

I have made a complaint to the Financial Ombudsmen and other regulators.

This was the response I received. Now, when I want to re-book with a different airline they want to charge me £350! No refund and £350 charge to re-book with travel voucher!

Dear Mr Rehan,

Greetings from Dream World Travel!

Please note that you can book other Airlines as well as you are not restricted to book Oman Air only. Moreover, you can avail multi trip against your voucher but if any of the amount remains from the voucher amount so it can not be refunded cash it can only be availed by booking another flight or any ancillary services.

They lie, tell you to lie to the airline and wont do anything once they have taken the money.

Never use this company no matter what the price of the flight is.

I BOOKED A FLIGHT IN JANUARY, DUE TO FLY OUT, NEED TO RE BOOK ANOTHER AIRLINE

Not impressed, i booked a flight in january to fly out in May... then mid april they called saying they have problems with the airline booked, need to re book through another airline.

Causing unnecessary stress

I'm very sad and truly furious after 13months we have not received a refund for 4 passenger's roundtrip. We claimed it because of Covid19 in November 2020. DreamWorldTravel has received moneys from the airline in June 2021, but has failed to forward the refund to us. Now it's December 2021 and we are still waiting after numerous phonecalls, ten emails and monthly, empty promises given by DreamWordTravel. It's stressful enough times - now having to contact all possible agencies; Ealing Trading Standard, Action Fraud, ATOL enforcement. What a disaster!

My experience with Dream World Travel went absolutely fantastic. My e-tickets arrived as much as soon it can and the agent "Henry" was very polite and helpfull

They arranged everything that was essential for this travel to istanbul! All i had to do was to arrive at the destination and they provided me everything.

I bought a ticket last june 29,2020 after paying the ticket they only sent me a confirmation that I bought the ticket after that no further communication received from them, tried to contact them via phone and email but it was next to impossible to get hold of this people. Sad part is after 2 weeks of paying for my ticket they never send me my eticket and to my shocking when I rang the airline found out that this agency did not pay the ticket, so they just kept and use my money. I tried to refund my money but all they answered is we will process it but nothing happened. So I ended up disputing the payment from my credit card company. I WOULD NEVER NEVER DO ANY BUSINESS WITH THIS COMPANY AGAIN. I would not even give them even 1 star. This company should be investigated by the proper agency.

These scumbags rob the money on innocent hardworking people I've asked for my refund forms for the past month and a half due to covid and they have yet to send me ANYTHING! These are TERRRIIBLE PEOPLE! DO NOT WASTE YOUR TIME MONEY OR PEACE OF MIND DEALING WITH THESE DEMONIC SELFISH AND DOWNRIGHT EVIL PEOPLE. Whoever works for these people I wish the worst upon you sick and evil people!

Do not use this agency, I booked a flight for me and my children in January 2022 it was cancelled today it's October I have not received my refund of £1203

Do not trust the website. The fares do not exist. The seats do not exist. It's all a scam. WHy has the website not been taken down. This is UK, not India.

I purchased a ticket from London to Guinea, but due to COVID travel restrictions I've not been able to take the trip, which was back in February 2021 it's now a year I'm still going back and forth with this agency. And now, their phone lines aren't going through, tried the whole week and every time I get cut off saying that my line can't be connectedI'm sooooo frustrated with this company, after resolving this issue with them, I'll never buy tickets from them again even if they're advertising return flight for £1…Disgusting behaviour!

I have booked a return flight via Dream World travel, they took the money issued fake PNR and ticket was not confirmed no ticket issued, it shocking to see hundreds of adverse review on Trustpilot. How they still operate beyond belief! I am going to take legal action to recover the money, there so many people were scammed by this travel agent.

PEOPLE PLEASE DO NOT USE DWT

I am waiting for a voucher from my cancelled flight in March. I get polite response to my emails but no action. I wouldn't trust this company for my travel ever again.

I wish I have read all the real reviews before booking with them! I have been calling and chasing them to see what options I have to arrange my next flight due to covid-19 I was afraid to travel in certain months. So I called them multiple times. Then finally they picked up my call after 5 th try when Turkish Airline told me that only people can take care of my concern is them.
That was really frustrating that I have to call them multiple times to get to know the questions I have. All I wanted to know is what will be the cost of changing the tickets for the dates I want or what will be the refund cost I will get. First they never respond properly then I have wait days for there respond.
Now I am at this place where I can't book other company because I am not sure what amount valued I will get a refund. Or what dates will be avaialbe for now! This is crazy.

You know it's not easy to call you especially when you are not in UK and living in different time zone. And no respond via email!

People who are looking too book with them please consider all these reviews before booking. See the last screenshot when I am asking them this question. If you wanna deal with all this BS then feel free to book with them.

A week before our flight and still no tickets! Contacted the airline and no booking made by the agency exists. Can we please have our ticket confirmation DWT

I'm Abid hussain very nice service specially syed moiz very cooperative and helpful man. I was in trouble because of cancelle flights he sorted out. Thanks syed moiz

Eithad airways issue my refund to dream world travel on 7th june and now 1st aug they still not giveing me my refund back. Keep lies keep lies. Let down the customers. Never book with them.

I would not even give them any stars as this company is a con! DWT are fraudsters, yet somehow the innocent consumer is not protected. Like everyone on this review, I am also expected a refund from a cancelled covid flight. I was in continual contact with DWT over the last 2 years, but I couldn't never get through on the phone. Excuses after excuses were given. Emails came back saying they would refund me but after my continual pressure for them to do so, I get the same excuses. We are inundated and requesting my patience. I have waited for 2 years now and I know the airlines have paid the refund as I contacted them myself last year and they confirmed that. Sadly as the airline rules stand the airlines cannot refund the customer direct if you paid via a third party. These scumbags at Dream World Travel steal your money. They absolutely have it and clearly happy to continue raking in the money and scamming the public. Why are we not projected by the law here?! Its clearly daylight robbery! AVOID AT ALL COSTS!