DreamWorldTravel

Amazing service provided by Nick. What an absolute gentleman throughout my booking experience & sorting out the baggage allowance problems we were having.
Nick is so friendly, professional & very knowledgeable in his field of expertise. I cannot thank him enough for the wonderful customer service. We would definitely use Dream World Travel again, especially if we were served by Nick.
Once again thank you for everything

Amazing amazing amazing. Jim at Dreamworld Travel has just saved my bacon - and a cool £3000. I can't recommend highly enough and will ALWAYS book through them in the future. Service that really goes above and beyond.

"Dreamworld travel's customer service is very very helpful and polite. Whenever i have to enquire about any flights, they talk with so much positivity. Dream world travel offers brilliant cheap affordable flights which lies within the budget.
I recommend it to the people i know!"

Dreamworld travel's customer service is very very helpful and polite. Whenever i have to enquire about any flights, they talk with so much positivity. Dream world travel offers brilliant cheap affordable flights which lies within the budget.
I recommend it to the people i know!

This is the worst company that I have ever dealt with - I paid for a ticket to Sydney over 3 months ago and still not received my e-ticket. Impossible to speak to anyone on the phone - stuck at number 7 in the queue for over an hour, then cut off, tried again and still on number 7 for another hour. I have emailed customer services several times and each time get fobbed off with inaccurate excuses. Now going to report them to the fraud squad etc as I am beginning to think this is a scam company. I had to give one star rating otherwise I would have given a zero rating - appalling company!

Not a trusted agency, please be aware.
I booked flights through them in October last year; the flights were cancelled a week after; they gave me the option of a refund, which I still haven't received it.
I've been calling them and emailed them all this time, and they keep saying the same thing - due to the volume of requests, it's been delayed. Please allow us some more time.
It's the first time I have experienced an agency taking so long to process a refund, so I believe they won't give it back.

Excuse after excuse! The currant situation! No refund received yet.
"and have not been offered any incentive or payment from the business to write this review" this is what I am signing to agree to when I post this review.
6th April 2021 refund confirmation email. Not as long a wait as some but its only £112

Used this travel agent for a return trip to Melbourne back in Jan 18' absolute joke. Take your money then wait until about a month before flight to book to try and get them cheaper. Also changed flights from original so had to get hotel for the night in Melbourne before my onward journey.

Terrible service from DW. Sucked in by cheap flight prices, should have known better. I won't bore you with my story, but avoid DW at all costs - terrible company, terrible service. Have seen some positive reviews elsewhere but can only assume these are fake.

I booked tickets 2 weeks ago for my family to go on holiday and I received an email last Friday saying that my flight has been cancelled because there were no seats. What a stupid excuse. I asked for a refund but still not had it yet. It ruined my family holiday and left without money. I m suing them and hopefully getting my money back. Fuming

This company needs to be shut down. Like most customers here, they took my money (>2000 pounds) in Jan 2022 but I never receive the tickets. I was due to fly this week with my family so I called the airline directly and there was no booking with my name. Dreamworld travel made a reservation but they never paid the airline so the booking was cancelled. They don't answer calls or respond to emails, today I got an email apologising saying that they can't issue tickets because of "inventory based error" and offer a refund. I have read people have been waiting for a refund for 2 years, this is their trick, they never pay back unless you take then to court or if you pay by credit card get them to chase for you. If they say your flight is cancelled, call the airline directly to confirm. Most likely they never booked or paid for the flight with the airline. Then they will try to charge you 15% admin to get your money back. I will be putting my complaint with trading standards and ATOL.

Like many of you - sold a flight which did not exist. Did not inform us of cancellation. Got money back from credit card company. Dream World challenged with dodgy evidence. Got fed up and contacted police (Action Fraud).

Avoid and report to police.

Booked a flight for my wife to Australia in March 2020 at a ridiculously low price with Singapore Airlines. Got a booking ref. Not for the airline. Phoned S'pore Air to check booking as their site said the ticket had not been issued and was told that it was because Dream World had not paid them.
Went back to Dream World and took a firm line with the agent. Was told the booking was in their automated system and would be processed when it came to the top of the queue!
20 mins later the ticket and booking was confirmed by the airline and seats were booked on line.
£674 for a return flight London to Sydney with Singapore Airline is an absolute steal.
Thanks Dream World. Sorry I doubted you

Please avoid this company! It's a nightmare not a dream. I booked tickets for 4 people last year 2020 my flights was cancelled, they told me would charge £400 in fees and give me a refund in 12-24 weeks! Guess what 28 weeks on and no refund yet! Disgusting company no respect for the costumer I'm desperate for my money and they are just tell me to wait a few more weeks

My flight purchase didn't go through because of problems from their end. They promised to refund me in full but only refunded part of my purchase. When I complained they said its not their problem.

Don't use this company.

Still waiting to get my refund for a flight cancelled by them in July/20! Every time that I contact them, I receive the excuse that they have a huge backlog and keep postponing the date of payment! Really shame!

I enquired about some flights to Grenada last week but ended up booking with another travel company as I didn't hear back from them. They won't stop calling me saying I have entered a contract and need to make payment! How is making an enquiry a contract? I said no I'm not interested I have gone with someone else. Im so glad that I never went with them but I wish they would stop calling me!

This travel agency has nothing to do with the customer service they are prioritizing company police above the customer. Friend of mine booking has been cancelled for no reasons, agent's offer no empathy, putting customers on hold for too long, having rude behavior and bad attitudes, its a bad customer experience. This is an advice to all the people out there DO NOT Book or Reserve any tickets through this travel agency.

This is the very bad agency that I bought tickets from them because I had to contact them more than 5 times due to a problem that occurred to me and I wanted to change or cancel the date of my ticket, but each time they turned the phone off without any help.
Friends, to buy a ticket, please be careful about which agency you want to buy from

Which I found very odd. We then waited and waited and then contacted them. Who assured us they will be with us soon.

We of course waited and waited and now the flights are coming soon I called the flight company directly who they said there is no bookings in either of our names for any flight.

We now have trading Standards investigating this. Anyone else please contact me as I aim to put a stop to this company Stealing thousands of pounds from unsuspecting people. Basically at the end of the day some get there flights some don't... Some also appear to get something totally different to whats purchased as well... Remember that If you see a deal with them as quite Often it really is not!

Also be warning trying to speak to a Human in the UK is almost Impossible as well. When you do speak to them and it takes a lot of effort you just get lied to!

My son is still owed £1890 from this poor excuse of a travel agent. Paid in March '20, due to Covid, all flights were cancelled. Dreamworld know this yet they keep trying to 'buy' time by offering travel vouchers even though we have been clear that we want a straight refund.
Completely unscrupulous business practices - not sure how much longer they will be getting away with this because I for one, am heading to the small claims court.
Disgusting unethical company - do not know how they are still able to operate

Booked 3 tickets 3 weeks ago and paid.
Customer service will keep you over the phone waiting for 1 hr after which the line gets cut. Some times" this number not in use " message is heard.
They don. T answer online chat
When they do reply by email that will be unsatisfactory.

Didn't read reviews before and lost £ 1500 just.
I paid by credit card? Any way to get back the money?
How come they are operating. Does the adress on the website exist?

I was literally about to pull the trigger on a £3k flight booking when I noticed the company address didn't look quite right. Some due diligence brought me here and the many negative reviews (plus fake positive ones).

Thanks all, now booked direct with the airline...