DreamWorldTravel

Hi All,

I have been given good service by Zeeshan, and I hope all goes well during the flight. Amen

Uzma khan

TAKE MY ADVICE, DO NOT BOOK ANY FLIGHTS WITH THIS COMPANY
Dream World Travel is the worse company ever, I wouldn't recommend it to anyone to use.
In December 2020 I booked a flight to Brazil and due to unforeseen circumstances, I had to cancel my flight and I made sure to call Dream World Travel and explain my situation and they said I would receive my refund when the Air Line refund back to their account.
After chasing for months, I received an email confirmation stating they have now received my full refund from the Air, and they would make the full refund to my account.
Until this day I'm still chasing for my refund, I called them on Monday 06.04.2022 and I stayed on the phone with them for 30mins and I request for them a list to provide another flight ticket and the remain money to be placed to my account the Agent said my ticket would cost £750 and I said to the customers service is a lie because on they website is way less and £300 and I said to him I can provide proof and he denied and said that's the price.

Every time I ask to speak to Management, they always hang out the phone.

I am still waiting for my full refund after two years

SCAM! Positive reviews are fake.
SCAM! Beware fake positive reviews!
This company are dodgy and are taking
Peoples money as a scam.

I Booked my Flight with Dream World Travel in
Feburary 2022 and paid in Full. My Traval date was August 2022 with Emirates But they didn't send me E-tickets and just only send invoice. I phoned the airline and they said there is a booking but if they don't pay 8th of March it will cancel automatically. When I called emirates after 8th March, they couldn't find my booking and they said booking cancelled 8th of March because agent didn't pay and ticketed.

I phoned the DWT and Emailed them but no Reply.So don't waste your time to call and email them, they not going to respond you. Luckily I was using my credit card to make payment and I put a despite claim against to DWT through the bank(Under Section 75 of the Consumer Credit Act 1974). Hopefully I will get my money back through the bank.

They will lie constantly and change their own terms
And conditions as it suits them. Please do not book with this company.

Dream world is an absolutely scam company, DO NOT EVER BUY A TICKET FROM THEM. I wonder why the regulators have not sanctioned them yet. This company ruined and destroyed your holidays.

A bunch of scumbags THIEVES who have been getting away with their thefts!
Soon will be down though as numerous complaints filled against them!

Hi, I have booked a flight with DWT but the airline didn't confirm the booking, saying that the flight hasn't been paid, therefore it was cancelled.

My struggle continues with this travel agency and my travel is a dream now!

I got conflicting response from DWT customer service team that the Turkish Airline flight I booked was cancelled and hence I am unable to check in. My question to the DWT team is why they waited until I check-in to inform about this? Why my eTicket was not issued in first place on 29th September 2021? How much time it will take to get refund so that I can book with other airline? The DWT team ignored all of my requests completely and offered me alternative flights for the dates I can't travel because I have pre-booked public transport and accommodation abroad. They are not even providing me evidence/official confirmation from Turkish Airline that the flight was cancelled which makes me wonder if they are actually telling the truth. The response from DWT is crafty, deceptive and I am depressed now as I don't have money to book another flight for the dates I can travel.

My first review

I booked my return ticket through DWT on 29th September 2021 and received invoice for the same via email. Booking was easy, straight forward and help available from their team. Today I tried to check-in for my flight with Turkish Airline and I was unable to do it. I called DWT customer service on *******9888/*******888 but their phone lines (you might notice that their landline number changes on their main website) were on automated answering machine 'Cellphone is switched off, try again later'. I contacted Turkish Airline customer service and I was informed that the ticket booking was never completed from DWT end and they asked me to contact my travel agency urgently i. E. DWT.

I can't believe fraud companies like Dream World Travel still exist in London and registered with ATOL.

I am still waiting for their customer service to respond. I wish I could have read all these reviews before booking with them. I am really stressed now as I have no means of income and now stuck with no flight and no money and all the credit goes to 'Dream World Travel' which makes travelling actually a 'dream'.

On April 3rd, I paid Dream World Travel (DWT) £881 for an Emirates return ticket for Chile, before coronavirus kicked off. The flight, from Edinburgh Airport was due to leave on 4th December. However, the course was cancelled and "cancelled" the flight on 28th September, and have since been trying to get my money back from DWT, to no avail.

However, I have since discovered Emirates cancelled all flights from Edinburgh Airport on the 26th April, and DWT didn't even tell me - in fact, I have still never received a formal communication to tell me my flight had been cancelled, more than eight months ago. It transpires that Emirates didn't even take the money, so it has been sitting with DWT for eight months.

Dealing with them is a nightmare - they just send out boilerplate emails and they do not answer their phone, they have made zero indication that they are planning to refund my money.

I have now applied for my money back via the small claims court.

The single most depressing consumer experience I have ever had.

PNR: 2MULYI

Flight tickets purchase made through them back in 30th May 2019 13 months ago. Due to the current Covid-19, the flight got cancelled.

Made a refund claim through their portal as per advised (reference NZM4R9) and submitted on the 2nd April 2020, and I have been told to wait between 8-12 weeks and today is the 7th of July and I am yet to receive the refund after more than 3 months.

Despite with a long trails of email and people involved in DreamWorld Travel I have been told repeatedly that my case will be put on priority to the respective vendor to obtain the refund, but again nothing since then.

I would very much appreciate, if someone who care to help, could you pleaseee shed some light on this, other than sending me the same email template advising me to keep waiting due to the current situation?

Hope is fading fast...

Fast forward today 4th August.
Still no news, not a single penny refunded.
Been chasing them for over 5 months now!
Can someone please share me if there is any body or party that I can report such case to?

And the usual reply from them:
Reply from Dream World Travel
9 Jul 2020
Dear Nick,

We are sorry to see your are not happy with the service.

Unfortunately, we have not received your refund from the supplier yet as advised on the emails responded to you.

We are extremely sorry for this delay, however, we cannot process a refund which we have not received from the airline/supplier.

Please rest assured you will receive your refund as soon as it has been received.

Best wishes,

Customer Care Team@ DWT
===========================================================================
Date 25/08/2020:
Being fooled on air ticket refund
Have been told that refund claim NZM4R9 filed back in April 2020 is on the way and need 8-12 weeks to process. To date, it's over 5 months now and not a single penny been refunded.
I've contacted directly to Malaysia Airlines only been told my ticket is on "Open Ticket" and no refund requested by DreamWorld Travel.

So all these while, I'm being fooled and been fed with false hope and information on regards to the refund, worse still no one even offered to re-book the ticket for me.

Cruel :(

To my Ticketing Agent HASHIM thank you for issuing/sending my e-ticket yesterday. Thank you Dream World Travel...

Henry from customer service is super efficient...
I will recommend this company to my friends...

Ik was ongerust na het lezen van enkele negatieve beoordelingen, maar ik had nog steeds een vlucht geboekt en na het boeken was mijn e-ticket niet op tijd aangekomen en ik voelde dat alle negatieve beoordelingen correct waren. Dus belde ik hun kantoor en een van hun agenten verontschuldigde zich voor de vertraging en mijn e-ticket arriveerde toen het volgende moment.
Beetje onbetrouwbaar maar alles ging goed toen ik belde..