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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2231st among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user brooken12
North Carolina
1 review
1 helpful vote
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July 30th, 2018

Fast shipping, correct dress and size. Great quality dress priced VERY well. Thanks for giving me an unnecessary heart attack I found this site after my order and expected things to go wrong. You people probably don't even know your own size.

Thumbnail of user dresslinks
China
1 review
1 helpful vote
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August 20th, 2014

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Tip for consumers:
http://www.dresslink.com/

Service
Value
Shipping
Returns
Quality
Thumbnail of user katieb23
Tennessee
2 reviews
2 helpful votes
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December 4th, 2014

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Tip for consumers:
Wouldn't buy unless you wanna wait over a month to get your stuff.

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Value
Shipping
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Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the delivery problem, and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly contact sales@dresslink.com and provide your order number? We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user tylerg20
California
1 review
8 helpful votes
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April 29th, 2015

Ordered almost 400$ worth of stuff and paid almost 100 in shipping except when it shows up late to my door UPS tells me I have to pay 178$ to have the boxes! Not only that but their 15% off is a scam they will give you like 8$ off max. Worst customer service ever. Thank goodness i paid thru paypal so i can get my money back.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the problem, but since your country are rigid in customs tax, so your local customs will charge you tax fee. Hope you can kindly understand. And could you please provide your order number to sales@dresslink.com? i will check how much we refunded you. Please do not worry, i will try my best to protect your max profit.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe

Thumbnail of user faziraf
Japan
1 review
0 helpful votes
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November 18th, 2016

The selection of shoes offered by this website is absolutely amazing! I love the variations of their dresses and accessories which has a vibrant outlook and so lively.
Its diverse approach of products from Korea and China gives its a unique sense of style.
Its been a fulfilling experience browsing through their products, looking up the 50% sale offers and other discounted prices...
Following many bad experiences with bogus and scam sites online which do not deliver what they promise I am super confident this website is trustworthy and I would definitely keep browsing and purchasing from them now and in the future...
It is a wonder stop where you could purchase almost all the stuff you are looking for including handbags, shoes, clothes and makeup... sounds too good huh? Yeah it was for me too.,.,. A fun shopping spree under one site... absolutely brilliant...

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Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Fazira, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user keenyas
North Carolina
1 review
7 helpful votes
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February 14th, 2017

I ordered 2 dresses in Dec and they never came. I've been taking to "Shirley Zhang" and she has supposedly given me a refund and did not! Do not ever purchase from this website! You won't even be able to track your order.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Keenya, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user allieg11
Connecticut
3 reviews
9 helpful votes
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October 24th, 2015

How does anybody believe that this crap is real? I haven't seen one positive review about this sham company! I want to order from them but I've heard that the clothes are cheaply made and look like they just dug them out from a trash can. Of course, you get what you pay for. And now I see some DressLink reps snooping around on sites like these commenting under people's reviews begging for a better ratings. All the good ratings about DressLink are in broken English & the bad ratings are written in full complete sentences. What does that tell me.?

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user hollieh11
Georgia
1 review
2 helpful votes
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May 2nd, 2016

Proper documents were not sent with my order so it is still sitting in fedex customs. All the phone #s on the site are false so you won't get any help there! Good luck with email they don't respond to that either. At this point there is nothing I can do! Beware they are scammers!

Service
Shipping
Returns
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfied. Could you please contact sales@dresslink.com, provide the order number.
We have Livechat, email, phone number service support, be sure you will get the satisfied answer if you can contact us, so sorry for all inconvenience, beg your kind understanding,

We are truly sorry that your experience with Dresslink did not meet your expectations.
Would be better if you can contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Echo
Customer Service Department

Thumbnail of user andreah111
Canada
2 reviews
2 helpful votes
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November 17th, 2017

Pros: sign up and ordering process was slick
-they had what I wanted

Cons: tough to find any type of contact info (finally found a link in my confirmation email). I had given the wrong postal code so I sent an email explaining this, but its three days later now and I havent heard back from them. I dont even know if my order is going to get shipped to the proper house!
-they say they ship within 2 days, but when I sign in to check on my order, it still says processing as opposed to shipped
-Theres no number (that I can find) to be able to actually talk to someone (with respect to my concerns)

Fingers crossed that this will get resolved and I will actually receive my order ( seeing as how Ive already paid for it!)

Thumbnail of user hillaryn2
Colorado
1 review
1 helpful vote
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April 18th, 2017

It has been over one month and I have still not received my item. I wish I would have read reviews on this site before I ordered. After several emails to customer service, the only response they will give me is, "Just stay happy the item was shipped in time and you will receive it." Seriously this makes no sense. Also, their shipping website is all in Chinese so if you even try to track your package you won't be able to determine where it is in transit without knowing how to read Chinese.

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Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Hillary, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user km196
GB
1 review
0 helpful votes
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November 27th, 2017

A month after receiving my order (which took a long time to arrive!) I received a bill from FedEx charging me nearly half of my order cost again on import tax! I was promised free delivery - this is hardly free is it? I've sent several messages and they have all been ignored - disgraceful service!

Thumbnail of user kelsk
Kenya
2 reviews
2 helpful votes
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October 29th, 2017

I have been shopping with this site for three years now and not a single day did they disappoint. I ordered three floral dresses last week which were shipped on time and in good condition. The quality was also great as usual and the price really cool. My entire family also loves this site and are frequent shoppers. Thanks for being so amazing in every meaning of the word. Cheers!

Thumbnail of user patriciad26
Utah
1 review
7 helpful votes
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October 3rd, 2014

I don't know why I keep seeing negative reviews. I got an order of four things- a coat, a set of 8 makeup brushes, socks that go above the knees, and a body shaper. At first I was a little leery of this website because of it's low costs. But I got all of that for 30 USD. It took about 2 weeks to get my order. I found that all of these products were pretty good quality. Shipping is an arm and a leg UNLESS you are smart about packaging them. They go by weight so mix items until they are an ideal price for you.

Tip for consumers:
Get a tracking code just in case

Service
Value
Shipping
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Thumbnail of user kathleenl28
Florida
1 review
4 helpful votes
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March 12th, 2016

Don't purchase anything from this company. Your credit information will be at risk. This company allows purchases to be made with stolen credit cards after they have been notified. Their reviews on their website are bogus and all show 5 stars, yet no one can actually post real reviews.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Sorry to bother you, I am Echo from Dresslink and in charge of the after-sale issues. And i have noticed your review about us.
We are truly sorry that your experience with Dresslink did not meet your expectations. But would you mind to give us one more chance to check the problem and solve for you?
You may contact me and provide me with more information about the issue via email, our email box is sales@dresslink.com. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Echo
Customer Service Department

Thumbnail of user ppp3
California
1 review
1 helpful vote
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March 16th, 2019

Buyers beware! This is a terrible company! Customer service is beyond horrible. They sent me a product that was not true to size and then they refused to cover the shipping charges on the return. I wrote to customer service numerous times to express my frustration and no one seemed to care one bit. Horrible experience. If you have an issue, they simply give you the runaround and they copy/paste generic replies explaining their policy even though they are at fault. Luckily I sold the shoes to a buyer locally. Do not buy from this site. Avoid them like the plague. Easily the worst customer service experience I've ever had online. Bad, bad, bad! Do not be fooled by their lower priced sneakers. It's not worth the headache. Buy from reputable sites only. Reported them to Better Business Bureau who already had a file on them!

Thumbnail of user emmad15
Italy
1 review
10 helpful votes
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December 18th, 2014

I used to love this site because it's cheap and you can find some cute things. However, things started going missing form my orders. When I confronted them they assured my they would send me replacements and/or a refund. Neither ever happened. I emailed them over four different times with no helpful response. The only time they contacted me was when I posted a terrible review but they still never gave me my $25 back. It's been over a year.

Tip for consumers:
Don't.

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Value
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Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the missing problem, could you please kindly contact sales@dresslink.com if you still have not receive the refund? Please do not worry, we will check the problem and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user willowb4
Colorado
1 review
0 helpful votes
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August 2nd, 2017

I wanted to order a pair of shoes but kept getting an error message saying "can not ship to address". I contacted them and after a couple emails clarifying info, they asked for my email password to place the order. No legitimate company would do that. I now have them blocked.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Willow, this is Bree from dresslink. Please choose the available address and zip code about your shipping address. If you can not find the city in our site, please choose "other" and you will place your order soon.
If there have no "other", that means the shipping company do not ship to your city, different delivery company have different delivery ways, some country delivery company can not ship to.

Thumbnail of user victoriap8
Vermont
1 review
2 helpful votes
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August 18th, 2014

I love dresslink. I'm surprised to see so many negative reviews since my experience with them was great. I ordered 8 items, and they all came in after a week! It did take a while for them to package and ship everything, but it didn't take long considering it was from China (most times I wait a month from another site). Anyway, the quality is quite good for its price and they look exactly how they're shown online. I'm very satisfied with them, and I've already ordered another shipment from them. I will definitely buy from them again.

Service
Value
Shipping
Quality
Thumbnail of user saharas
Singapore
1 review
5 helpful votes
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August 28th, 2014

Placed order on 26 Sept and 3 days later, today, order still processing. Emailed but no reply yet. Site live chat 'not working' Just afraid i will get conned. I will update again soon. Order amount: USD 80+.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, sorry for lately reply to you, we only can reply to one customers every day. Please don't worry, now we already fixed this problem and except weekend and holiday, we only need 1 to 2 days to process the orders, i am extremely sorry for the inconvenience and looking forward to your continue orders. Please trust us and give us another chance.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user dorriss
GB
1 review
1 helpful vote
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October 25th, 2017

I was surfing through the web looking for an online store where I can get amazing dresses for my upcoming birthday. When I stumbled upon dresslink, it amazed me that their stuff are far cheaper and even quality than those that I have seen physically on offline stores. The design was good, good quality and overall the customers service was amazing with good friendly relationship. Though their shipping logistics is a bit slow but it worth the wait because my birthday celebration was glamorous with the trending dresses I got from dresslink. I recommend them a full 100%.

Thumbnail of user ellieh13
GB
1 review
9 helpful votes
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October 22nd, 2014

I have ordered about 10 items now and they have all come! The first order I placed took longer than expected but after emailing and been told to wait four days if not, Id get a refund it. I waited 3 days and it came. Since then I have had orders take 5 days! The items I have got are great quality and fit great!

Tip for consumers:
Look at other customers reviews before buying the product! Helps out with sizing and quality.

Service
Value
Shipping
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Quality
Thumbnail of user leonors6
Illinois
1 review
0 helpful votes
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October 24th, 2019

I purchase clothing online did not get anything back, even though their site looked professional. The business is a scam to get rich off American money. Only purchase from America, no more international orders. I did not get my orders and could not get refunded. They have a bogus set up system where you can't call no one and your emails get directed back to you. Tracking numbers are bogus. The logistic business bogus, too. Only trust in American made and bought items, never opt for something better than from America. At least, you have a fighting chance when something goes wrong.

Thumbnail of user kellyi2
New York
6 reviews
35 helpful votes
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March 8th, 2015

Never received my order months have gone by. Nobody responds to emails. No phone number. They refused to give refund (or acknowledge me at all) so I had to have my credit card dispute charges. Only way to get reimbursed.

UPDATE: person from Dresslink responded to me here on SiteJabber below, and I have gotten back to her. When she asked for my order number I provided it to her. As expected, ever since I provided her with my order number…complete silence. OH-except for a request from another rep to change my rating because it 'hurt them'. But no addressing my issue as soon as they are provided an actual call to action with a real order number. This is their pattern. Totally expected. This message below she left…all for show. She has not responded to me and will not ever.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the problem, and beg your forgiveness. Could you please kindly provide your order number and registered email to sales@dresslink.com? then i can check the problem for you. And normally, if you have any problems, please kindly contact service@dresslink.
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, thanks.
Have a nice day!
Yours Sincerely,
Phoebe
Customer Service Department

Thumbnail of user cits
California
1 review
1 helpful vote
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August 29th, 2014

I really like this site, I bought 3 items on my first order to test it out, a dress and two skirts from the "top rated section" and I chose the cheapest shipping with a tracking number. It said it would take 10-25 business days, which is a lot! But I was surprised to see that it came in only 10 full regular days, seeing that it went from china to me in California. Anyways the clothes came in good condition, some plastic wrapping kinda thing, and although the material is borderling cheap, its still something I would wear, so I do reccomend. Here's a photo of one of the dresses.

Tip for consumers:
Make sure you get a tracking number and only shop from the higher rated items.

Quality
Thumbnail of user anital12
India
1 review
0 helpful votes
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June 5th, 2015

According to me its a good site and stuffs we get are cheaper compared to other sites. Have ordered twice and i didnt face any problem though delivery was bit late but reached without any defects. I will surely order again

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, thank you for your review, am really glad that you love our items. And hope you will have a nice shopping.
But the star you have given me really hurt me, dear, could you kindly change the rating to 5 stars for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe
Customer Service Department

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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