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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user sarahv40
New York
1 review
0 helpful votes
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September 25th, 2017

Fake products. I purchased shoes. Received a poorly made knock-off... after 3+ weeks and damaged. Reached out to company to no avail. Please... save your hard earned $ for a reputable site.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Sarah,
Sorry to hear that, but we couldn't find any orders and email records on our inbox from your Name ID.
Can you please tell me your order number via sales@dresslink.com
So that i can help you solve the problem.

Thanks.

Thumbnail of user wendyb226
New York
1 review
0 helpful votes
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December 27th, 2018

I purchase a WINTER coat on 12/14/18 and paid extra for Express Shipping of 2 - 7 business days. Today is 12/27/18 AND MY ITEM IS STILL PROCCESSING. Not even PACKAGED YET. They wont reply to my email AND they don't answer their main customer service number. NEVER AGAIN.>>>DONT BOTHER WITH THESE PEOPLE

Thumbnail of user emilyw79
Bangladesh
1 review
0 helpful votes
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March 8th, 2017

I am impressed! They have huge collection and their products are very good.In addition, their customer service is really fantastic. Highly Recommended!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Emily, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user enoughise
Australia
1 review
5 helpful votes
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June 3rd, 2015

BUYERS BEWARE! Please read this and many other negative comments before your purchase! It seems all too good to be true! I was lucky the first round to receive my parcel not til the second spree. I am STILL waiting for my package since february! THIS IS RIDICULOUS! I HOPE KARMA WILL GET THEM FOR BEING THIEVES! They don't deserve YOUR rightful money! I've been through many emails with them and it all goes round in circles when I demanded my refund! They are trying to steal your money! Hopefully paypal can help me ><

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, sorry for bother you again, since for a long time we haven't got any news from you, could you kidnly tell me your order number to check for you? Please trust us, we will give you satisfied solution, could you kindly tell me the order number or your registered email address? Please trust us and give us a chance to give you satisfied solution ok?
Best regards from customers service department

Thumbnail of user ablac
Morocco
1 review
0 helpful votes
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January 10th, 2017

The best site for online shopping for me, a wide selection of women's items (clothing, accessories, makeup, shoes, bags. And others) with a very reasonable price compared to other website

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear ABLA, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user sb250
GB
1 review
0 helpful votes
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February 5th, 2018

Unfortunately I made a purchase without first reading the reviews and ended up waiting a very long time for delivery of a product which was blatantly fake. Never again.

Thumbnail of user deboraht30
Michigan
1 review
0 helpful votes
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November 21st, 2016

Never order anything from this company have been waiting six weeks for my order and they just keep saying wait a little longer, now they don't even answer e-mail

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Deborah, I am Bree from Dresslink.com.
Thanks for your trust to choose us, and so sorry about the problem make you unsatisfied.
I think we can solve it by good communication by email service@dresslink.com. We will confirm and solve it until get your satisfaction.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user dans129
Sweden
1 review
2 helpful votes
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January 4th, 2016

Only half of what was ordered delivered. They refuse to refund unless i erase my bad reviews. Two years gone and they still hold my hard earned money.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user michelleb255
Indiana
3 reviews
0 helpful votes
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March 30th, 2017

The selection of this store is very much unique with decent prices that will save you a few dollars! Looking forward to browsing their store again to shop.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Michelle, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user katyb18
Canada
1 review
0 helpful votes
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December 11th, 2017

Fingerling knockoffs and my plan for my daughters' Christmas presents is now ruined. Shame on DressLink for ruining Christmas morning for two girls. What a horrible company you are DressLink. I ordered from Canada and therefore had not heard of DressLink. The website looked okay so I thought DressLink must be a reputable store. It is not. The webpage described them as authentic fingerlings. (That description has since been changed probably due to complaints. Major deception!) When I order a Christmas present for my kids, I am depending on that company not to let my children down. My daughters asked for fingerlings. I ordered these a month ago from Canada and thought "my shopping is done now". Now I have two weeks left and have not bought what my girls asked for, all because I made the mistake of dealing with this company, DressLink. Are you going to make this right? The fake fingerlings also arrived in fake damaged boxes. 3 fake fingerlings = $66.28 CDN. #DLN858V4O

Thumbnail of user marimarc
Massachusetts
1 review
1 helpful vote
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April 16th, 2017

I placed a order from this site and it has never came this is BS it's money wasted if you say they will receive there order at set time then keep truths to it

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Marimar, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user collyb
Nigeria
1 review
0 helpful votes
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November 5th, 2016

On this faithful day I have many scheduled engagement as well as the need to shop for my family, though I quiet understand that there are numerous review websites and ratings of products and services can be found in every corner of the Internet. Like many people do. The process goes like this: 1) Search the review websites first and depending on the product maybe check out specialty sites with user opinions. 2) Select a few options. 3) Do a price search, find coupons and buy it! But for me, I went straight to Dresslink online store to make my order, having read about the online store before.
Dresslink offers exceptional products, have awesome support service and just delivered at your doorstep, shipping is free. Dresslink surpassed my expectations on this very day because when I received those items the quality is top notch and I really got value for my money and I also saved time other people use to check online stores. I know that online shopping is fun, safe, convenient and practical when I take my time to choose where to shop and check prices even as I hurriedly decided to patronize Dresslink all these are met and my online shopping on that day was successful. Im with Dresslink for all my shopping needs now and I want everyone to do the same because I enjoy the service.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user alexb182
Australia
1 review
0 helpful votes
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October 24th, 2016

Superb experience from beginning to end. Dresslink.com offers quality womens apparel at an extraordinarily low price. One of the primary reasons for the above rating was the quick and inexpensive shipping offered by dresslink.com. My purchases have always arrived in excellent condition within the timeframe specified during checkout. Moreover, the quality of the garments is beyond reproach. I believe that there has been an overhaul of the clothing standards at dresslink.com and its easy to see why. The clothes I recently purchased were made from sturdy yet attractive fabrics and have unique yet timeless designs in a range of colours.

I have never had cause to fault dresslink.com on any of the promises made on the website, I believe their claims regarding quality, price and delivery are extremely trustworthy. However, I have found that its important to take particular care to read over the sizing information on the site to ensure that the garments you purchase are the right size for your body shape. Overall, this is a great site and I look forward to purchasing other great pieces for my wardrobe.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user delaneya1
Kentucky
1 review
11 helpful votes
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July 22nd, 2014

O, I was incredibly excited when I found this site and I made an order for two dresses, it was pretty cheap about $13 I did everything like normal but a week later I realized that the order hadn't come up on my order list yet so I emailed them and asked them if everything was okay and a man named Nathan emailed back, and very condescendingly sent me a picture of my orders and said I did not order anything on that day. I checked my paypal and they had billed me the $13 so I screen shotted a picture of it and he said he can't do anything unless I have an order number which I never got so I guess Im just out $13. Do not buy from them! It's a scam

Thumbnail of user sophiah7
Canada
1 review
2 helpful votes
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September 10th, 2014

These people are scammers the items that they advertise is not the product your getting they steal people photo from instagram and make the clothes in cheap spandex material... i order from the site when the items arrive i couldn't figure out what items r those because they look totally different, the items were poorly made some of them were so dirty, not stitch properly the material that they advertise is total not what the products were made of the sizes that i order they send different sizes so i email them right away and tell them i need a refund because the items are terrible they start giving me the run around they said if i would like $5us dollars so i said your really rude all i need is a refund so give me the address so i can send back the products they said that it is going to cost way too much money for me to return so i toll them i don't care i just need to get back my money so they never give me the address and just stop answering my emails.

Tip for consumers:
Don't buy from dresslink.com

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user irisw4
Kenya
1 review
0 helpful votes
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November 18th, 2016

I grew up buying clothes from walk-in stores where I could go in and try a few items before I settled on the ones I liked. With my tight schedule at work, it took me some time but I had to adjust to the online shopping experience. Actually, if not for a colleague at work, I would be stuck wearing the same clothes I wore 4 years ago when I started. I dont know about other stores but I am glad I got introduced to Dresslink. Since I was introduced to them by someone who already had history shopping with them, it was easy for me to trust them though I was quite concerned that I would lose my money. It is quite remarkable how fast they work on the orders, making the shipment time shorter. I have made a few rush purchases and never once did they arrive unreasonably late.
I must admit however that I did not like the quality of some of their items when I first began, but I have noticed how there is an effort to improve an item over time. The greatest challenge I have had so far is buying clothing items that are size based. If I want a skirt to be fitting for instance, I have to buy a size smaller. I particularly love the trendy styles of clothing that Dresslink offers all the time and while you can search for an item all over the internet to match a particular dress or garment, the shopping experience you find here is all inclusive.
Thanks to Dresslink, shopping has never been this convenient; I have no reason to go out shopping and you will feel the same way when you try out the experience. There is definitely still room for improvement but what you find here is worth your money and time.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Lris, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user fridahm
Kenya
1 review
0 helpful votes
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January 11th, 2017

I loved the experience of shopping, there was quick response whenever I made an enquiry and the customer service is on point. I got the right size for the clothes I ordered, the ordering process is short and simple making it convenient for me for I am a very busy person. Making payments is also easy and fast though I experienced a bit of technicalities while making the payment but still all went well. The quality of goods are okay though it can be improved even if it means they increase the costs by a slight percentage in order to retain customers and attract more. The site offers cheap prices for the products which I totally liked as they are not exploiting customers. I however had an issue with the time taken to deliver my order as it took longer than expected and promised by the site. I did get a little impatient almost angry but when the delivery finally got to me I had a big smile on my face. First the packaging was well and safely done so my order was intact. I will definitely shop at Dresslink over and over again for I was satisfied with their services.

Thumbnail of user peterf117
Canada
2 reviews
2 helpful votes
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January 8th, 2018

Ordered 3 fingerlings on Nov 14/17 and received 1 knockoff Happy Monkey in a crushed box the week of christmas. Immediately sent an email to Dresslink stating my anger over receiving a cheap knockoff. They replied that it was not a knockoff that it was just in a different box. They could not even admit that in fact it was a cheap replacement. They offered a $3 refund which was a real joke. To date Jan 8/18 we have not received the other two knockoffs. Repeated requests for refunds were also a joke. They have now given us an address as to where we can return them once we have all three and yes that would be at our own costs well knowing that the return cost to us would be a waste of our own money and who knows about the actual refund happening. Good luck to all you other people who have bought Fingerlings from this corrupt company. Ripoff, ripoff no stars!

Thumbnail of user kirstens24
Massachusetts
2 reviews
2 helpful votes
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August 14th, 2017

Right off the bat they falsely advertised the shipping estimate- my items were supposed to arrive within 4-7 days, and immediately after I clicked purchase they emailed me saying they would ship 12-14 days. Given that these were for an event that they would now not arrive in time for, I immediately asked to cancel the order within an hour of submitting it- no response. Items arrive super late a week and a half later and finally someone responds but wont help me process a refund, instead she keeps asking over and over if she can give me $6 back to keep the items (which cost over $35)- and I had to practically beg for her to just let me return them. After a week and a half of this back and forth she finally forwards me the return information and it's so intense/ comprehensive that it literally took me over an hour to package the items (you have to include printed photographs of them on the packaging!)- so at the end of the day apparently i ended up paying $18 to return items that i only paid $35 for, which were falsely advertised and one was not even what I ordered (wrong type of tights) and still have not received a refund.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Kirsten, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? The shipping time depending on the method you choose and the destination you are at. The fastest dethod take 3 to 6 days normally. Please check details about Dresslink shipping here: http://www.dresslink.com/help-detail-code-Shipping_method.htmlWaiting for your reply and have a nice day!

Thumbnail of user cakem
Illinois
2 reviews
16 helpful votes
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September 27th, 2015

PRETTY MUCH ANOTHER ROSEGAL. SO DON'T BUY FROM HERE!

I ordered a jacket. The jacket has one entire sleeve ripped OFF. The company refuses to send me an address to return the jacket to. They continue to want photographs. They say that I will have to pay shipping if I return it. This has continued for over one month.

ALL EMAILS ARE RESPONDED TO WITH THE FOLLOWING MESSAGE...
(actual email message copied and pasted from my inbox)

Thank you for your message. But as this is our weekend, I am out of office for a weekend rest. No matter what problem you meet, could you send a message to me first? Once I come back to work after holiday, I will read your message and give you a satisfied answer at once.

Sorry to you for the late reply, but could you wait my reply a little patiently? I really need your patience and understanding.

Have a nice weekend

Yours Sincerely,

Customer Service Department

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, this is Linda from dresslink customers service department.
Could you kindly provide the picture, order number and item number to sales@dresslink.com?we will reply to you within 24 hours except weekend and holiday.we set off automatic email reply, since weekend we also have to rest and last week is Chinese traditional holiday. I am waiting for your reply in sales@dresslink.com

Thumbnail of user rachaelp5
Australia
1 review
3 helpful votes
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March 5th, 2015

I really love ordering from Dresslink and have placed at least 15 orders over the past year and a half and I usually like 85% of the things I order. Their shipping can be a bit slow, usually around 4 weeks, but it's worth the wait. I do find that there's gonna be some items that may not fit correctly, so I expect that, yet for the prices, it's still worth it. I also read the reviews to check what others say about the sizing and don't expect the items to be exactly like the pic and if in doubt, go a size or two bigger or choose something that looks loose fitting when it's one size fits all. But also, if you are not sure with items like a shirt or top, what I do is I buy the larger size and if it's too big, I run the side seams in with my sewing machine and then I have the perfect size. It's very easy to do. I've also ordered shoes from there and some are true to size and some are a little small, so I give them to friends or my Mum when that happens, but out of the shoes that have been perfect, they are pretty nice shoes and some I wear often, plus they are especially good for the price. And I've also found their bags to be really nice quality. So if you expect that there will be the odd thing that isn't gonna fit and have a sewing machine to run in a side seam when needed, then this site is for you. :)

Service
Value
Shipping
Quality
Thumbnail of user bettinas5
Finland
1 review
3 helpful votes
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September 25th, 2016

This company is awful! I have been ordered 25. 6. 2016. I have been paid by PayPal. After not receiving anything I opened a dispute against this unserious and unreliable company at PayPal. First they lied and said I have been not paid! But everybody knows that PayPal is paying immediately! And I have been checked it and of course the amount has been paid to dresslink from PayPall like always There has been never a problem for me with PayPal! Dresslink begged me to close the dispute and than they would sent me my goods or refunding my money. But nothing happend and we have today 25th of September. So they just kept my money. Nice company concept. If you do that worldwide you could earn a lot of money with that. They are somewhere in China. I am in Finland, so what I could do? Nothing! But I want to warn other people to order there!

Tip for consumers:
Do NOT order there! Unserious and unreliable company!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Bettina,
Sorry to bother you, I am Echo from Dresslink.com and in charge of the after-sale service. We are truly sorry that your experience with us did not meet your expectations. We just notice your complains here. Please forgive me contact you too late,

About your order we confirmed it has been shipped from us timely, and check the status with our post office, it should be arrived in your local post office, would you pls tell us did you get the package or yet?
If not, please kindly contact us by sales@dresslink.com
We will help you investigate where is the package in and give a satisfied reply to you.

Looking forward to hearing from you soon.

Have a nice day!
Yours sincerely,
Echo Peng
Customer Service Department

Thumbnail of user hubaibak
Pakistan
2 reviews
0 helpful votes
  • Send Message
June 29th, 2017

I have searched many shopping sites before buying a party dress, but I found my choice at DressLink.com, It was having perfect quality. I also referred the same to my friends.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Hubaiba, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user susans314
Nigeria
1 review
0 helpful votes
  • Send Message
March 17th, 2017

Awesome quality from the clothes i ordered, down to the delivery. I can proudly say that Dresslink.com is among the best shopping sites and so far, they haven't disappointed me.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Susan, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user rosen123
Jordan
4 reviews
3 helpful votes
  • Send Message
January 10th, 2017

I have been sold from this excellent site many times
And received every thing i order better than i expected
Very high quality and i have them on time
Also i can knew my goods place by using tracking number they give me
I love you DressLink thank you

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Rose, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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