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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user patricias239
Romania
2 reviews
2 helpful votes
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December 11th, 2017

The dress I bought from dresslink exceeded what I believed I could get at a reasonable price. Great variety of clothing. Highly recommended!

Thumbnail of user tamunat
New York
1 review
0 helpful votes
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January 30th, 2019

People dont buy on this site, this is scam. I am trying one month get my refund and they are kidding on me

Thumbnail of user lupitah
Texas
1 review
1 helpful vote
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June 3rd, 2014

I recently found out about this website by a friend about a month ago. I have since then ordered 25 dresses... yes, I'm a dress freak.
First I ordered 5 through FedEx. It took 7 days to arrive, and 2 items were missing, they were out of stock. I emailed them and asked for a refund. Still waiting on it. I then ordered 6 more dresses. Arrived in 7 days and all items were there! Yay! I then ordered 3 through China Post, still waiting on them. I have the tracking, so I can see it's on its way. I knew the wait would be long, so I'm not worried. I then ordered 11 dresses lol. Through DHL and it arrived in 4 days! Thursday-Monday! 1 item was missing, so I will ask for a refund. I live in Texas, US by the way.

Ok, now as far as quality... not the best, but definitely worth the price! Seriously, I'm in love with 18 of the dresses! And hopefully will love the 3 that are still to come... so excited for those, I really hope all were in stock. If I like them, that means I will have been satisfied with 21/25 dresses... that sits well with me since the prices were amazing even considering shipping.

All but 1 of the dresses fit me fine, if not perfect. I'm 5feet and 106 pounds. My measurements are 33, 28, 34 and the China Smalls and One Sizes were good fits. Be sure to check the measurements to lower your chances of being disappointed by fit. Some dresses are very short, so keep that in mind. Also, some are a bit see through, but not all.

Overall, I love this website and will continue to order. Oh yes... a good tip... they show how many of an item are left in stock. If it's a low number around 10 or less, I will not order. If it's higher like 20 or more, I will. I found this out after my purchases. It's not a guarantee they won't sell out, but doesn't hurt to have as a guide.

Happy shopping.

Thumbnail of user nahomim
BO
1 review
6 helpful votes
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September 6th, 2015

Service very good garments of excellent quality and beautiful clothes very thin girls, Dresslink 100% recommended.

Thumbnail of user omghayalas
AE
2 reviews
7 helpful votes
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May 31st, 2016

Low quality and too high shipping
Why to buy cheap thing and pay much more shipping?
Never buying from them again sure

Thumbnail of user carols181
Pakistan
2 reviews
0 helpful votes
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January 10th, 2017

I am just in love with my dress. Thank you so much dresslink. Look forward to order more from you in future.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Caro, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user reginar1
Wisconsin
1 review
2 helpful votes
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March 18th, 2014

I ordered from dress link a couple months ago and i received my jacket in a reasonable 3 days without any problems

Thumbnail of user jessiel37
Illinois
1 review
0 helpful votes
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December 14th, 2016

I don't think I would have ordered if I knew it would take so long, I bought a couple things for Christ man at the beginning of November and it's almost Christmas and it hasn't come in :( bummer

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jessie, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user agatal
Poland
1 review
1 helpful vote
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March 3rd, 2016

I had some problems at first, unfortunately i didn't received my purchase but i got full refund so it's ok now. Good costumer service

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Echo from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Echo
Customer Service Department

Thumbnail of user jenniferi23
Canada
2 reviews
0 helpful votes
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October 26th, 2017

I love this site, always go on to purchase bags and shoes! I probably visit at least 3 times a day to see what's new, Well recommended, I love it!

Thumbnail of user margarets87
RU
2 reviews
2 helpful votes
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August 5th, 2016

This site is grabage. Customer service can't even speak proper English. Never received my refund, even though i asked for it a few months after ordering.
THEY STOLE 50EUROS FROM ME.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, please send me your order NO and I check for you soon, if your parcel lost on the way, we will apply refund for you soon, you will not lost any money in our site, okay?
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department

Thumbnail of user gayac
Netherlands
1 review
0 helpful votes
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September 22nd, 2017

It's a scam, they said I didn't pay even though I sent a screenshot from the payment. So don't buy there

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Gaya, could you please provide me your payment screenshot to sales@dresslink.com
Please contact me to provide futher information, i will help you find your order if you paid. Don't worry.

Thumbnail of user christiem14
California
1 review
0 helpful votes
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November 4th, 2016

Even though the site was reconmmeded to me, they never disappointed me. Drеѕѕlink. соm iѕ the hоmе оf beauty in clothing and fashion, a trеndѕеttеr in a all kinds of drеѕѕes. Mу еxреriеnсе with dresslink wаѕ outstanding, dеѕеrving a 5-ѕtаr rating. Nоt оnlу is thе uаlitу of thеir clothes line еxсерtiоnаl, so was the service аnd every communication in rеgаrd of аdditiоnаl infоrmаtiоn аnd оrdеring. Whаtеvеr I оrdеr ѕо fаr, I am hарру аnd 100% satisfied.
Their high-quality itеmѕ mаdе mе happier and yet still affordable. Thе uаlitу hаѕ always imрrоvеd since my first ѕhоррing, аnd it'ѕ really grеаt. I lоvе thе ѕtуlе and quality of аll оf thе itеmѕ I рurсhаѕеd, аnd I wаnt tо buy some mоrе thingѕ from Dresslink.
Excellent сuѕtоmеr ѕеrviсе mаdе Drеѕѕlink оnе оf thе bеѕt аnd rеliаblе оnlinе ѕhоррing website. I am thinking to order ѕоmе more itеmѕ thаt are саtсhing mу аttеntiоn bесаuѕе оf amazing style and fаѕhiоn. Thаnk уоu Drеѕѕlink fоr рrоviding ѕuсh a great оnlinе ѕhоррing facility, with excellent quality and fаѕt delivery.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user richyj
GB
1 review
5 helpful votes
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May 4th, 2014

DO NOT USE THIS COMPANY. THEY JUST TAKE YOUR MONEY AND KEEP IT FOR AS LONG AS THEY POSSIBLY CAN. MAKE EXCUSES AND ASK YOU TO WAIT BUT DO NOTHING.

This is the worse company I have ever dealt with. Nearly a £200 order got cancelled by them. They told me to wait 3 days for a refund. I paid via Paypal, so they could have refunded me instantly. So this annoyed me a bit, but I waited. A few days passed, no refund. I contacted them via email and they told me due to the amount of refunds they are dealing with, they just haven't got to mine yet. So I emailed them back and said I am not happy and to please refund me immediately! No reply. Two weeks later I started a Paypal dispute which they are not replying to. Had another email off them saying to wait a few more days and to send them my order details - the order details were contained in each email correspondence with them, so they aren't even bothered to scroll down. Its coming up to 3 weeks now, and they randomly reply to emails with excuses and asking me to wait. They simply want to keep my money as long as possible. Horrible company. Its wrong to call them a company, they are just crooks. How can they hold my money for all this time without any repercussions? Its disgusting!

Thumbnail of user alinel
Kansas
1 review
8 helpful votes
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December 4th, 2014

DO NOT ORDER FROM THIS WEBSITE! I thought I'd give it a try since there are so many positive reviews and I wish I wouldn't have. I chose 8-15 days shipping and it took a month to get here I open the package and surprise! Completely different item from what I ordered, I ordered the gray swimsuit with the bones and received an ugly T-shirt with a corset badly printed on it. I contacted customer service and they send me an e-mail asking me if i was "sure this item was received from our website", I answer with more info and they send me an automated e-mail 1min later saying they changed warehouses and any problems will be looked into on monday... NO HOPES ON GETTING THE RIGHT PRODUCT OR MY MONEY BACK! I'm happy I didn't spend more than 7 bucks with this company. FRAUD!
I submitted a bad review at their website and they have it under moderation so I'm sure they won; t allow bad reviews to be posted on their website.
Pay the extra money and go buy something out of your local store, the cheap prices aren't worth it!
Uploading photos of what I ordered and what I received.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user georgec177
Ohio
1 review
0 helpful votes
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September 15th, 2017
• Updated review

I payed an extra $1.99 for shipping expenses. I was told to return a faulty item but would have to pay the shipping expense. WHY?

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear GEORGE, This is Bree From Dresslink Customer Service Department. You can follow our return service here: https://us.dresslink.com/Help-detail-code-Return_Policy.html If you have any more request, you can contact me in live chat or email address: service@dresslink.com, I will try my best to help you as soon as I can. Have a nice day!

Poor service
September 13th, 2017
• Previous review

I ordered a pair of "wrapping shoes". One was faulty and requested a replacement for the one shoe. After several e-mails with customer service they offered $6 to "resolve the issue. The shoes cost $38 and the offer is LAUGHABLE...

Thumbnail of user trishj7
India
2 reviews
4 helpful votes
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December 15th, 2017

Found a beautiful kiddie dress for my daughter on Dresslink.com. Found the right match at a great bargain! Shall recommend it to my friends :)

Thumbnail of user francinem3
France
20 reviews
14 helpful votes
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November 30th, 2015

Good choice and amazing prices. The delivery prices are not that amazing though - I can buy cheaper on eBay.

Thumbnail of user aaliyaht1
New Jersey
2 reviews
0 helpful votes
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August 30th, 2017

Thank you so much! I loved the new shoes I ordered from here. Amazing shipping speed! I highly recommend.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Aaliyah, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user marylnj
California
2 reviews
0 helpful votes
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October 13th, 2017

Thank you so much! I loved the new bag I ordered from the online store. Amazing shipping speed! I highly recommend.

Thumbnail of user purnimas1
Australia
1 review
0 helpful votes
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July 13th, 2017

I HAVE ONLY RECEIVED PART OF MY ORDER. IT IS VERY FRUSTRATING AND THERE IS NO WAY OF FINDING OUT WHERE THE REST OF MY ORDER IS! PLEASE GIVE ME SOME INFORMATION ON WHERE THE REST OF MY ORDER IS!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Purnima, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user dimitrag
GB
1 review
1 helpful vote
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January 26th, 2017

I order a dress and a bodysuit and I send straight after that I want to cancel my order and they haven't answered yet.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Dimitra, this is Bree from Dresslink. Please kindly provide me your order number so that I can help you cancel soon, thanks a lot.

Thumbnail of user rayw56
TW
1 review
0 helpful votes
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April 1st, 2017

Good clothes worth buying, I liked their products and made me feel very good. A good shopping experience.It's a good experience.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Ray, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user jacintaw1
Australia
1 review
1 helpful vote
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March 5th, 2017

We are still waiting for our order of 60 days ag0. No help from dresslink. Fake promises. Asked for proof of delivery docket but no response.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jacinta, this is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user linan5
Georgia
4 reviews
17 helpful votes
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July 30th, 2015

I like to shop@ Dresslink.com shop. The clothes nice, price reasonable, and quality not bad. Shipping was Ok too, happy with this store :)

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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