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DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2227th among Women's Clothing sites.
dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.
WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.
I've ordered from this site once and that one time I purchased an order worth of $50. I got all of the things I ordered as in the picture. Like most people said, it smells like a factory but if you laundry it, the smell goes away. The shipping took longer than other sites such as forever 21 and urban outfitters obviously since its from China. It took 2-3 weeks, which for someone who doesn't have much patience (ME) was a very long time LOL. But overall, I had a pretty cool experience with dresslink.
I ordered stuff from http://www.dresslink.com, they provided exactly what they have showed in the picture, very nice quality as expected. I really like their awesome service but i am not really satisfied with the delivery time. Shipping time must be improved. Anyways you can trust on them and overall highly recommended site for dresses.
Be careful when ordering more than one item from this site. If you place an order for multiple items, you won't get everything you ordered and their customer service is a joke. I placed two orders there and both times there were items missing. Contacted customer service and they offered to refund me $0.22. Yes, you read that correctly. 22 cents. The missing items cost way more than that but they are no help. Ridiculous to make customers pay for their mistake. Crooks. Also, sometimes the quality of their clothes is awful and the material ends up being way thinner than the stock photos. Use caution when buying from them. Consider yourself warned.
Tip for consumers:
Only order one item otherwise you won't get everything you ordered.
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Even though the site was recommended to me, they never disappoint me. I'm usually not a big fan of online shopping because I have had so many bad experiences shopping online, with products being delivered that are usually never what I ordered. Dresslink is offering what a customer needs in their budget and choice. Thе quality of their clothing line is еxсерtiоnаl, so is the service delivery and every communication regarding additional information and ordering. Im pleased and satisfied 100% with my order so far. Their high-quality items made me amazed, and they are still affordable. Thank you Drеѕѕlink for providing ѕuсh a great online ѕhоррing facility, with excellent quality and the fastest delivery Ive ever experienced. Im surely coming back for more.
Dear Lisa, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
This is the most reliable China-based retail site I have used. I ordered from them 3 times and received all my packages in relatively good time (within the estimated time frame) and in good condition. I can't say all the products were of good quality, but you get what you pay for. I've had terrible experiences with other similar sites where my package has somehow gone missing and customer service won't do anything about it despite pretending to. I see that some people have had this problem with this site. I have not had any problems and will continue to purchase.
I have had difficulties for some time, coming up with surprises for my buddies. I then found out about Dresslink. It has been very helpful delivering my orders, it so happens that they suit my style and define my service taste. I cannot but make this known to the world. It's like shopping right in your own home, like creating your own world right on a spot. Thank you Dresslink, I will definitely contact again.
Dear Funsho, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I was not quite sure about the site's fashion accessories but gotta say it's satisfying.
The products price in New Year Big Sale is too awesome. I bought http://m.dresslink.com/women-sleeveless-going-out-dresses-item*******468.html? of size M for cheap as 10$, could not believe it. It was a bit tight for my gal but still satisfied with their service, for I received in 2 weeks.
Well I might think of buying again from here!
Dear Mahesh, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I'm sorry to say, but itt is not a serious company. Too bad the good prices and beautiful models. I ordered in late July and I still have not received the products.The site specific delivery that lasts about a month, but I still have a little and make two months. They have apologized for emails, but when I said that there are serious and I asked my money back, they told me to wait further. What to expect? 1 year? I have ordered from other sites in China and were very prompt. Here certainly will not buy again. Think carefully before placing an order to them.
Sorry, but I'm very disappointed.
Listen to my review. Shipping is expensive... I paid 27$ for UPS which takes 7 to 12 business days. I got my order in one week! I bought 120$ worth of stuff and searched for a coupon which lowered my total to 99$ including shipping. All the clothes are good, minor snag in my sweater... but it was 3 bucks, who cares. Be careful with one size fits all stuff because the arms were a little snug. Overall, im pleased with the clothing, shipping
I dont have much word to express how happy I am with my dress I bought from dresslink. I was in search of an elegant yet modern dress that looked classy and gorgeous. I found this dress store while exploring the internet for the dress of my dream. I had a look at the site and was amazed to see the beautiful collection at affordable prices. Better quality than most places I shopped in the states! My friends was so impressed, am very sure they will soon order their own dress. If you have the time I highly recommend dresslink. Great place to buy dresses I must confess!
Dear Angela, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
Dresslink was used by a friend earlier & she gave me average review at that time. But after using it, I can assure everyone that Dresslink have surely improved their quality with brilliant service, great quality and very fast shipping time. Their quality & catalog of options are superb & will give everyone value for money and a very good shopping experience. Highly recommended. Thanks.
Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
I was introduced to dresslink by a friend and since then I find it difficult to quit using their products.
This website is awesome! With cheap and great quality products, that your friends will ask you where did you get that from. I bought a swimming wear for almost half the price I would've paid at any other place. I really recommend checking it out. I will use their product over and over again.
Dear Jenny, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered over 30 items and chose registered air mail as the shipping method. I was not any bit paranoid about the delivery. Well everything arrived in 25 days! The customer service is exceptional. It is amazing.
A simple to understand website and clear descriptions of their products. The sizing guide was helpful and made my purchase spot on. Within a week I received my clothes and all sizes matched! 10/10 Service and will gladly shop here again!
Dear Christophent, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I got my order today and surprisingly god extreme good quality dress at such affordable price. I will always recommend Dresslink any day. My best wishes are always with your team hope you guys will get more success in your business.
I was about to buy a pair of absolutely gorgeous shoes. I read negative reviews about orders never shipping but since my purchase was under $10 I decided maybe I'd go for it. They have a page where you can see the products you're ordering, and even though they were going to charge me a little less than $8 for everything including item insurance, the product page said my cart was empty! So I went back and tried selecting my item again and when I checked my cart, there were duplicates of my item! I can't say that if I were to check out that the site would register my order, but wow I really want those shoes. In the pictures they look well-made and I love all the meticulous information they give in the product details! It could be legit, but I'm not going to risk it.
Dear Vera, this is Bree from Dresslink. Our website is a reliable website, you can shopping with your confidence. You can try to order one or two items to have a try and you will trust us by our high quality goods, cheap prices and good service after you really placed order in our site. Gave us a chance, we will Surprise you! Waiting for your purchase!
Recently I bought a a dress from Dresslink as birthday gift for my girlfriend. They provided outstanding service. The product was of fine quality and it was shipped on time. My girlfriend really liked the item she received.
Overall, they are offering what a customer needs in his budget and choice. Customer service is perfect. I am going to be their repeat customer.
Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department
I've been ordering from dresslink a lot and all I can say is that it's been really good. I live in California and my packages have been getting here in less than 10 days which is great. Just because the prices are too cheap to be good, shipping is a lot when you get heavy items which sucks but after all, it's pretty much worth it I guess
Ello guys,
I have been wanting to order some items from DressLink. But I have been reading those comments about "My shipment/ order got lost in a process". And I am worried if I ordered and paid for the shipment and items, my items might not be delivered to me.:-( Does it matter which shipping company or methods I used? I was going to select the cheapest option (China post?). Not sure if it's safe doing that.
Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you haven’t received yet. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Linda
Customer Service Department
Awful experience. 11 days after the latest date for the expedited shipping I specifically ordered to get the dress here in time (and ahead of schedule) for an event. The dress is still not here. I have been told to "wait patiently" and that it takes "15 days" one one occasion when I attempted to get assistance. The shipping I chose is advertised as taking 4-7 days. When I responded and informed them that is not an adequate response they stated that they have updated their website to show 8-12 days shipping - so apparently it was falsely advertised from the beginning - and offered a refund of less than 25% of the purchase (without the additional shipping costs). I have addressed my concerns on their facebook page and was assured that they would be remedied. So far that has not been the case and again suggests that they are more concerned with their business's appearance than actual performance. Awful customer service. Very untrustworthy company.
Hi Haven,
Sincerely apologize for troubles you have.
We checked you selected the Free Expedited Shipping when ordering.
Firstly, all we mentioned is business days, 2-4 business processing time and 4-7 business shipping time. Expect the weekend. We checked the order was arrived within 11 days, so the order was arrived within the estimate time.
Secondly, I believe all shopping company can't exactly ensure the shipping time as perhaps it will take longer than expected due to invalid address, customs clearance procedures or other causes, like your order, it was delayed 1-2 days as the customs inspection, which can be tracked online. BTY, Shipping times are estimates and commence from the date of shipping, rather than the date of order.
Thirdly, for the shipping time we changed online "Expedited Shipping will take 7 - 12 business days", it is because of some reasons we changed previous cooperate shipping company. The new cooperater shipping time still in test. We can't ensure which can be arrived same as before, so we post the estimate time according to the new shipping company provided. But normally it will be quicker than estimate time. Hope all customers know that.
And if this time delayed caused you missed your event, we're sincerely apologize to you.
I promise i will try to help you make up for the loss. Please contact me.
I emailed you again, please kindly check and reply me to get better solution.
Thanks a lot.
Have a nice day!
Yours sincerelly,
Echo Peng
Dresslink customer service dept.
First terrible thing: I have purchased about 400$ items from DressLink and on payment they charged me 90$ for shipment.
I have received the items and in first look, I saw several It's was really bad quality and dress were scratched and weren't usable.
After using a bag for one day the bag handle was came out and I can't even return it because they don't care about return shipment fee.
Don't buy anything from this garbage seller. Everything they sale is just a junk.
Tip for consumers:
Don't buy anything from this garbage seller. everything they sale is just a junk.
Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. And i have noticed your review about the quality problem, could you please contact sales@dresslink.com, provide the order number, item number? We will check the problem, and give you a compensation. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.
Have a nice day!
Sincerely,
Phoebe
Dresslink has cool dresses and generally decent prices. Their dresses are of great quality yet very affordable and look exactly like what is in the pictures. You can never be disappointed. Furthermore, their online store is user friendly allowing you to select different dresses available in the site and their customer service is stellar. I would definitely recommend this company
I really should have known better. Everything looks pretty on the site, but when I got my items, the sizing was inaccurate even though I had carefully used the measurements provided. Almost nothing fit. Most things were extremely poor quality, some unusable on arrival.
When I tried making a return, the rep did not answer my questions and was altogether unhelpful. Since you have to pay the shipping for returning your items, I worked out that even though I wanted to return the majority of my order, I would receive barely any of my money back. Most of the items went in the trash. That's what this site is- trash.
Dear Saran, this is Bree from dresslink. About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site, please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.
I am very impressed by your service. I never expected such a fast delivery. At first I thought it will be like one of those shopping platform I use that gives me headache each time I shop with them. With quick response from the customer care and express delivery. I will get back anytime i need more. It was a wonderful experience shopping with you.
Dear Schorlastical, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!
I ordered shoes from here from less than half the price of the original ones. They never came! I spent over one hundred dollars that I lost. I eventually got the money back because I declined the charge to my card, but don't believe what they tell you. This company should be shut down.
Gain trust and grow your business with customer reviews.
Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team
Dear Graphics,
Here is Echo from Dresslink.com after-sale service dept.
Firstly, thank you so much for your kind support us and share your shopping experience here.
Secondly, I'm so sad to hear shipping problem you said,
Actually we have different shipping method for choose based on your demand, the fastest way can be arrived within 3-7 business days, so we recommend you choose fast delivery method like DHL, Fedex. And for the standard mail service. We had feedback the problem with my superior and our Shipping Dept, we are considering to improve the Logistics channels, we will make it better in the future, do not worry.
We will improve continually.
Have a nice day!
Yours sincerely,
Echo Peng
Customer Service Department