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DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user sandran14
Ireland
4 reviews
15 helpful votes
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September 23rd, 2014

Got my order by fedex to Ireland in less than a week :) ordered 2 different dresses. Both a 14.one was to small and see through. Other was nothing like the picture, it's the orange dress in sale section. Mailed about orange dress. They just wrote back saying colour depends on my screen etc. It's a different dress totally with a random 2 inch stitch on the bust.do not order! Got a high waisted bikini which is perfect :) n some wall stickers. Makeup brushes were good to but smell abit? So im giving it an average rating. Maybe I was unlucky with the dresses

Tip for consumers:
Just an update. I have ordered many more items from dresslink. The shipping takes ages. But I can live with that! out of over 20 items only 1 item disappointed. Really addicted to this site now!

Service
Value
Shipping
Quality
Thumbnail of user ca26077
Oklahoma
1 review
1 helpful vote
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December 28th, 2017

It took 7 weeks to receive the 2 "Fingerlings". When they arrived, the packages were squashed and the Fingerlings were not Fingerlings. They offered me $3 compensation, no I want a full refund, because this was false advertising. I can't give these as gifts, they don't even work. After multiple fruitless emails, they claim they are refunding my purchase price. This too, is a hoax. One week later, no refund in my acct. Buyer Beware of this scam company! They WILL rip you off!

Thumbnail of user crystala10
Georgia
1 review
3 helpful votes
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January 2nd, 2016

I read all the reviews before placing my order so I was nervous. I picked 3 items to try in case something went wrong. I ordered on December 24th 2015 and received them December 30th. I am an American size small so I ordered a medium because the measurements differ over there. All of the clothes fit and I'm glad I did that. I originally clicked on DHL but they changed it to UPS. I got my tracking number off their website so it doesn't come to your email. Everything went smoothly... I will say do NOT order so much at once if it's your first time. Just try small amounts. I will be ordering from them again soon but I will use a paypal account to be safer because it is overseas. And just like someone said that if you order something white it will be sheer... some clothes might be thin but I was fine with everything

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, this is Linda from dresslink customers service department, could you please provide the order number to sales@dresslink, com? We will check for you and give you satisfied solution. Wait for your reply.

Thumbnail of user tisham1
Canada
2 reviews
7 helpful votes
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December 23rd, 2014

Love this site! Cheap clothes and so far pretty good quality. They do sometimes have a couple loose threads but nothing a quick snip won't fix. I did get a item with a hole in it once. I emailed them and they credited my account. I place reviews and upload photos once I recieve the items and then get points,. Every 100 points = $2... I also love their 0.01$ sales! I chose the cheapest shipping... yeah it takes a month to arrive to Canada but I'm never in a rush for it... and it works out about $7 per item (roughly) once I add shipping etc to it! I tell all my friends about this site! Just order a size up than u normally would get!

Tip for consumers:
Don't use standard shipping if u r gonna complain about the wait!! It states 20-25 business days ....and it usually does take about a month to get it that way...otherwise go with DSL or something but you're more likely to be charged taxes from customs!

Service
Value
Shipping
Returns
Quality
Thumbnail of user anaf32
Portugal
1 review
6 helpful votes
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July 7th, 2016

After I checked the tracking references, one of them was not found anywhere and it said on the post website that it didn't exist. When I contacted DressLink the answer was really ironical and synical.
"Dear customer,
Thanks for your message and really glad to be on your service.
Another one is without tracking number dear, but both two order send out together, so you will get them soon, could you pleaase kindly wait for it? *smiley smiling and blinking ironically*

Thank you for purchase from us!
Yours Sincerely,
Alice
Customer Service Department"

Thumbnail of user vivianl29
Singapore
1 review
3 helpful votes
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January 10th, 2016

I paid for so expensive shipping cost but the shipment was more than a month even provided a wrong tracking number till now still haven't get my refund back since ordered on last year Oct 2015. The materials are really cheapskate and the items received either broken or spoiled. OMG Even worse of the poor customer service better don't purchase anything from them to keep your money SAFE.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user ariolak
Singapore
1 review
1 helpful vote
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May 11th, 2016

I bought some dresses on this site and I was worried about the cheap price. But I am really satisfied. What is good is that you have the possibility to see the real article on the site (not talking about what models and stars wear). So you can choose what seems better for you. For the size it is not easy because it is an asian brand. I am African lady so I have
90-74-102. When I chose a L it is like 90-80-95. So it is really a trade off. As solution I choose to buy chiffon dresses instead of sheath dresses. And no more problems!

Thumbnail of user karao3
Tennessee
1 review
0 helpful votes
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July 24th, 2014

I am wanting to buy from dresslink after watching some youtube videos about it but i wanted to do some research on it before i buy since i am from america and have never bought clothes from a place in china. I am wondering if anyone from america has had trouble with the shipping? Hope someone can give me advice.

Thumbnail of user staceyd39
GB
1 review
2 helpful votes
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October 2nd, 2017

Ordered a 1920s style sequin dress on 15th Sept came home last week to a card from Yodel stating my parcel had been left at side of front door needless to say parcel wasnt there when I got home. Complained to Yodel who passed me to Dresslink despite Facebook contact and two emails no contact at all from the company. Had to raise a refund request via PayPal. Total fraudsters! Avoid!

Thumbnail of user yh11
Oregon
1 review
3 helpful votes
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June 11th, 2014

This company is a scam! I ordered a sweater and a pair of boots from them. They told me it will take a long time to arrive which was fine with me... when my parcel finally arrived, there was only the sweater, no boots. I emailed them a total of 3 times to ask about the status of my boots and they didn't even have the courtesy to email me back. I finally wrote them to ask for a refund but still have not heard from them!
Regarding the quality of the sweater, it's of pretty low quality. It smelled very strongly of a chemical... I soaked it in detergent for 2 days, changing the water 2x but the chemical smell still lingered. I suspect they use some really cheap toxic dye which may be harmful for health... I will not wear that sweater! As for my boots, it'll be a miracle if they arrive.
Bottom line - Don't order from this company!

Thumbnail of user sanetg
South Africa
1 review
3 helpful votes
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February 29th, 2016

You send me a review on my review as if I never email you but after 7 emails!
This report of dresslink indicate that I never contact them about this issue. I contact them several times by their email and they only say they will refund me $8.00. My order no is ******* This is a scam. I paid $62.38 and they want to refund me $8.00. I send them photo's of the items I received and tell them they can send their courier to collect it but I am not spend more money on pieces of crap and they will not refund my shipping cost. I want full refund $62.38 back into my account.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user loisec
Kenya
2 reviews
3 helpful votes
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November 20th, 2017

Among the things I loved most about Dresslink is the ease with which I could open my customer account. The procedure is quite simple unlike the highly stratified bureaucratic procedures at other websites. Secondly, I must say a big THANK YOU to DressLink because for the first time in my entire online shopping experience, the dress for which I had opted, was delivered in the timely manner. Also, the communication culture at DressLink is outstanding. Needless to mention, the quality of the products is unprecedented. Thank you DressLink for the amazing prices. Ordering my second dress soon!

Thumbnail of user susang152
Canada
1 review
1 helpful vote
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March 31st, 2017

I have bought my first and last item from dresslink. I have been patient to wait until the said date I would receive my item, and now that it has been way past the date, customer service refuses to give me back my refund because "it is out of her country". I am a woman that worked for my money. And now someone sitting behind a screen thinks they can rip me off. Unbelieveable. My suggestion to anyone that was considering dresslink as a supplier for clothes, to reconsider. Terrible service and terrible shipping.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Susan, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user joneso9
Nigeria
1 review
0 helpful votes
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November 30th, 2016

Even though I had reservations about buying dresses online, I decided to try out dresslink and Im one happy customer. This site is absolutely outstanding, very easy to navigate! All the dresses here are top notch, and of good quality. Theres an endless list of dresses for different events. The process of ordering was seamless and the tracking was excellent as well as I knew precisely where my dress was and when it will arrive. My dress arrived right on time and even though I had some reservations about the size of the cloth based on past experiences, it was a PERFECT FIT. The quality was exactly what I saw in the picture.
DressLink is the only online dress store that I have ever recommended to my friends and relatives and thats because of the quality of their dress and services. DressLink is all you ever need in an online dress store and more and at great prices!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Jones, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user ac802
Canada
1 review
1 helpful vote
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December 4th, 2017

This is a company in China trying to pass off as a reputable company. I purchased Fingerlings toys and they sent me happy monkey, a poor knock off. When I emailed them to complain they lied about the description and then changed it online. Fortunately I have my order form that clearly states the product I ordered but did not get. They will not refund or return.
STAY AWAY... FAR AWAY

Thumbnail of user cassyt2
Ireland
1 review
0 helpful votes
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June 12th, 2014

I had a good experience with this company. They did email me to let me know 3 of the items i bought and paid for were not in stock and they would issue the refund to either my dresslink wallet or to where i paid from ( paypal) and i opted to pay more money for the sign for and tracked postage which arrived from china to ireland withing a week so that was great. However i have emailed them a few times with no responses yet as to where my refund is because it isnt showing up in any accounts?! :O

Thumbnail of user mariey3
Michigan
2 reviews
3 helpful votes
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May 16th, 2014

Hi I have ordered from this website and it is a legit website but you all should keep in mind that their clothing is made in china therefore made for their sizes. Women in the USA are a bit bigger than they are so if you are a Large you may want order an XL. In other words they run small. Be careful too because how it looks on the computer their material is different. I ordered two swimsuits and a skirt. Two swimsuits were a bit small on me and the skirt was extremely smaller than a large. It got to me in 3weeks. Be careful though! ;)

Thumbnail of user kenk39
Canada
1 review
2 helpful votes
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February 10th, 2016

I made my first purchase from Dresslink on January 21st, received, February 9th, standard shipping. Very reasonable time.
I kept the order small (12 items) to sample the quality of the products. (around $60 shipping included).
To be honest, at the price they are selling the products, I wasn't expecting anything worth keeping.
But, I was delightfully surprised as all the products are exactly what was advertised.
The quality is actually better than expected for the price but obviously, not the best quality that you wound find in a boutique.
They offer great novelty items but don't go into a purchase expecting an amazing product because after all, you get what you pay for.
Please remember, a $4 item shipped UPS or Fedex for fast delivery at $60.00 or more cost does not make it a $64.00 item, it still remains a $4 item so avoid the tracking expensive shipping and you will be fine and happy with your products.

Value
Shipping
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,

I am Echo from Dresslink and in charge of the after-sale service Thank you so much for your important feedback. We are always very grateful to hear from our customers. Glad to know you love our items. And looking forward for your further shopping in the future,.

Have a nice day!
Sincerely,
Echo
Customer Service Department

Thumbnail of user kimberlyp22
California
1 review
9 helpful votes
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August 14th, 2015

I wrote a negative review of dresslink.com several weeks ago. They left out one item of clothing in the order and refused to take responsibility. Twice now, they've contacted me thru sitejabber and tried to harass me into pulling my review and telling me they would take care of me. Twice now i have responded to the customer service with my grievance. Every time they ignore me, yet they continue to ask me to revise my review. They are frauds and they are not reputable. Do not order from them.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user nildar1
Massachusetts
1 review
8 helpful votes
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October 11th, 2015

Is been three moths and I have not received my order.
Its been three weeks since I email dresslily for my refund or my order. They respond to my review but no action has not been taking. I email many times after that and they did not respond. And then they want higher rating. I do not think so... no money... no favors... this is the worst site and scam.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you hasn’t received. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Customer Service Department

Thumbnail of user josephinel7
California
2 reviews
7 helpful votes
  • Send Message
October 15th, 2015

Seriously. Don't depend on the review of Dresslink. Everybody says everything is good, and put in a small complaint of how the clothes don't fit or the size is wrong. The reviews are edited. I placed in a bad review after receiving a sweater that looked nothing like the picture on the website. The review was never placed and/or deleted.

I put up a review on their cat stockings, which is very good material. That review was placed immediately.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user ac768
California
1 review
0 helpful votes
  • Send Message
September 20th, 2017

I ordered "Birkenstocks", clearly labeled on the site as Birkenstocks, on Sept. 5, to be sent by 4-7 shipping. It is now Sept. 20 and no "Birkenstocks" in sight. Shame on me for thinking I could get Birkenstocks for $29, but this is a total scam, so shame on DressLink and their Made in China nonsense, too. You don't know you are ordering from China until you place the order (unless I missed something).
And "Bree", please don't ask for my order number. Nothing I can do now. Lesson learned.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, we checked your order has been received on Sept 21th,
Normally the order will take 2-4 business processing time and 4-7 business shipping time. Expect the weekend.
Did you received the package now?
If still not received please contact me at sales@dresslink.com. Have a nice day!

Yours sincerely,
Echo Peng
Customer service dept.

Thumbnail of user claudiau
Canada
2 reviews
5 helpful votes
  • Send Message
October 23rd, 2015

I have purchased 100 dollars worth of clothes, of course pictures looked nice and it seemed to good to be truth but I just wanted to try it and see it for myself, and since everything was so cheap I got excited and ended up spending more than planned. I received the package in canada 3 weeks after my order. I paid 121 dollars converted in CAN plus shipping. On top of that DHL charged me extra 30 dollars for import tax before I could get the package. Sizes were wrong and quality of clothes was really bad, really bad. I only got half of the stuff I ordered and never got an explanation what happened to the rest of the clothes. I guess you get what you paid for... Email me *******@hotmail.com and I can send you pics of the actual clothesff

Tip for consumers:
Don't do it

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user oliverl17
Canada
1 review
10 helpful votes
  • Send Message
August 17th, 2015

I had ordered something yesterday and it says my order went threw, it also says that on my bank card but then when i go and check my order status today it says i dont have an order i am really angry because i have emailed you guys twice and i got no response. I was really looking forward to the shirt i bought. Never ordering from Dresslink again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user amya82
Pakistan
2 reviews
0 helpful votes
  • Send Message
June 29th, 2017

I really loved the collections on this site, and after buying I was totally amazed by its excellent quality and customer support. I have almost bought 8 various products from them and I have rated them as my best collections.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Amy, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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