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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
See all photos
How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user aniiig
Norway
1 review
1 helpful vote
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May 5th, 2014

Now im kinda scared because almost all the bad reviews cuz i just ordered something for 80 dollar with the shipping, and i choose the chinapost without a tracking number... and mum bought this for me. Uh gad im scared. So can you guys tell if someone got a good experience with the cheapest shipping without a tracking number? Please?

Thumbnail of user einavs
Israel
1 review
0 helpful votes
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April 5th, 2017

Your website is excellent, this is the second time I buy shoes in this store and I LOVE your products! I've ordered red led light shoes and it's as red as in the website and the product quality is good.
The shoes are very comfortable, the size was matched and the package came very fast, I think in 23days.
The light is very strong and you can clearly see it in a daylight.

The price is worth the shoes, thank you for the good service I will definitely order from you again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Einav, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user davelynnm
Texas
1 review
0 helpful votes
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August 22nd, 2017

Ordered shoes 08/09... still waiting on an order that is expedited 4-7 days. Before you ask Bree the order number is DLNP58X77 but wait that is the tracking number is you add_CN to it. These people live in another parallel universe where 1 day equals 1 to 2 weeks here. I paid with Paypal so I can open a dispute tomorrow when the package is not here and reverse their payment as the terms where pay after delivery. Either get it together or find some other payment sources as I'm sure chargebacks are costing you a fortune. Don't buy unless you want to deal with broken English, promises and continual lies.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Davelynn, this is Bree from Dresslink. Thanks a lot for your order and we shipped out for you on 2017-08-10 13:33:14 with tracking number: LW681549587CN Please check here: http://www.17track.net/en/track?nums=LW681549587CN&fc=0Your parcel have arrived your country, it waiting for you to pick up in your local post office.

Thumbnail of user steves330
GB
1 review
0 helpful votes
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February 24th, 2017

The worst operation on the internet I have come across. The 20% first time customer didn't work, so I did a live chat to their customer representative. He said he would apply it when the order went therough so I placed the order. No discount was ever replied. The goods were received a month later. They were shoddy and a ridiculously small size for a 'large' - nothing like the sizing guide they promote on their website. When I told them I anted to return it, They said it would be at my cost to China which made it not worthwhile. DON'T BUY FROM THEM!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Steve, this is Bree from Dresslink. Thanks a lot for your order and so sorry about the size problem. About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site, please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.

Thumbnail of user mckennas1
New Jersey
1 review
1 helpful vote
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January 24th, 2017

To be honest, when I first discovered dresslink, I was excited about the cute clothes, shoes, accessories etc, and can't forget about the affordable prices, but I ordered something early December and now it is January 24 and I have not received anything. My item is untrackable, and my other item I purchased, is lost. So lessoned learned, won't buy anything from dresslink again. (From USA)

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear McKennas, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user lizl11
Canada
2 reviews
8 helpful votes
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May 2nd, 2014

HORRIBLE CUSTOMER SERVICE. Ordered a few times, and they were okay. But ordered a pair of shoes like 4 months ago, but it wouldn't come in the mail. So i emailed them regarding the order a 2 months ago, and they reply 2 weeks later saying that the shoes were returned to them. They then asked if i wanted a refund or if i want it to be resent. I asked for a refund; they then said that they would give me the refund in 72 hours. It's been 4 weeks since they said the refund would be made, and i have yet to receive it. I emailed them again asking for the refund to be made within 24 hours; they are ignoring all of my messages now. They can't take responsibility for their mistakes; overall, i would recommend you to not order from them

Thumbnail of user mzk
Illinois
1 review
1 helpful vote
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April 21st, 2017

I wanted a skater gown for a wedding and dress link had the perfect one, not thinking about looking at the reviews I went on to purchase the dress and a bow belt accessories to go with the dress my total came out to 42.50 I paid for express shipping considering I needed it by April 29, and once I paid and received the order number. I went to read reviews and I was hoping my experience wasn't going to be a bad one, it made me nervous so I went back to check my order it said canceled and they had already took the money out the bank. After stalking the Web for customer service numbers I called four or five, never got through... so had to go to the computer found one number left a message only for a lady to email me to tell me I need to get a refund from my bank... please don't buy here...

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Mz, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user jenniferj173
Canada
1 review
2 helpful votes
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December 29th, 2017

Again real Fingerlings advertised. They weren't. By the sounds of it the company made a lot of money off selling fakes. If this is the type of company reputation they want then that says everything about who they are as a company. Will never buy again.

Thumbnail of user melanies24
Hawaii
1 review
14 helpful votes
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October 13th, 2014

I seriously wish I could give this site ZERO STARS... I ordered in JULY and it is now OCTOBER and I still have not seen my package. I emailed them once and no reply... I then spoke to a "Live Agent" they sometimes have available and asked for a refund or at least to get my package... she/he told me to email them again. So I tried one more time. They finally replied and asked me to check my local post office so I did. They don't have my package. I replied to them saying I checked and that it wasn't there and STILL no reply back. I AM SO LIVID. I regret ever giving them a shot. I would've been happier receiving a package and not liking the product... Cause at least I would've gotten it!

Tip for consumers:
DO NOT TAKE THE RISK.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you haven’t received. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user lesleym23
GB
1 review
4 helpful votes
  • Send Message
February 11th, 2017

Just received a response from Bree at Dresslink.com providing a tracking number and website to visit to track my parcel, this is the translation for where my parcel, if it exists, is - "British Langley, arrived at the exchange bureau". What on earth does that even mean? There is no indication of my order being delivered to any post office near me. Apart from the fact that I provided my home address for delivery, no attempt has been made to deliver this to my home. How can this company continue to exist with such shockingly bad customer care?

For your reference "Bree" and all your colleagues at Customer Service Dresslink.com, my order details are order number, #DLN619G0V.

Please do not provide me with further tracking information as I do not believe this to be accurate. I would very much appreciate getting a refund for my order.
PLEASE GIVE ME MY MONEY BACK!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Lesley McKenzie, this is Bree from Dresslink. Thanks a lot for your order DLN619G0V_CN. It have been shipped out on 2017-01-04 14:24:41 with tracking number RL154779383CN. You can track it here: http://www.17track.net/en/track?nums=RL154779383CN&fc=0 Your parcel arrived your local post office on 2017-02-11 16:41, please pick up it soon, thanks.

Thumbnail of user bettyl67
GB
1 review
0 helpful votes
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December 16th, 2017

Dresslink advertised genuine Fingerlings. I ordered 2 on 13th November & my order confirmation shows that I ordered 'Fingerlings' & that they would be dispatched within 48hours. The money was taken immediately. I emailed to find out why my order continually showed 'Processing' & was told that my items were out of stock. I have emailed customer service regularly & was told on 24th November that my package had been shipped but, in line with everyone else, the tracking system does not work!. Dresslink no longer advertise them as 'Fingerlings' & I know that if I ever receive them they will be 'fakes,' & I am angry at being lied to & having my hard earned money stolen from me. DO NOT buy anything from this company!

Thumbnail of user leahs33
Kentucky
1 review
9 helpful votes
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May 30th, 2016

I ordered two rompers on here and i havent recieved them yet, hopefylly they will come. But the thing i didnt get any emails, any tracking number, so im gonna be mad if they dont come. How long does it usually take?

Thumbnail of user alexeh
Canada
2 reviews
1 helpful vote
  • Send Message
June 30th, 2017

I ordered clothes from DressLink.
It was suppose to take 15 to 25 days and it took 3 months. The leggings were see-through, the dress was too small and the costumer service was really bad. I give 2 cause the shirt I receive was ok. I shall not recommand.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Alex, this is Bree from Dresslink. Thanks a lot for your trust and order in our site. So sorry about the problem. Is it convenient for you to take some photos about the problem? The photos should including the items you have received and the bag, the white paper on the bag, so that I can check for you as soon as possible.
Sorry for the inconveniences and I beg your forgiveness.
I will give you a solution later and Await your reply.

Thumbnail of user danit13
California
1 review
1 helpful vote
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June 9th, 2018

Warning, DO NOT purchase anything from dresslink.com. Ordered $50 worth of clothing (small order because I was worried the clothing would be too small since it's an overseas company). Well what I wasn't expecting was for them to take my money and NOT EVEN SHIP product, then lie about it repeatedly. It's been two weeks since i first emailed them, they've told me 4 times it's been delivered to the post office, it has not. I even asked them to check around to see if maybe it was there and just misplaced, the package is NOT there. I finally emailed the company to refund my money or show PROOF OF DELIVERY and received a message back that the proof of delivery isn't available and probably just hasn't been updated in the system yet and asked me to give it a few days. Their basically just talking people's money and then going around in circles till the customer gets fed up or forgets. Don't order from them, they're thieves!

Thumbnail of user mariaf35
California
2 reviews
6 helpful votes
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October 20th, 2015

I made a big order from them 60 items all clothe the items were supposed to have tags in order for customs to accept the packege most of the items didn't have them and the packege was return to dresslink when I try to track the packege it show that dresslink abandon the packege and fedex say they refuse to accept the packege when I contact dresslink they say that they won't be able to refund my money and that their was some charges that will have to pay and they will refund the rest. Good thing I pay with PayPal

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user eleanorf
GB
1 review
9 helpful votes
  • Send Message
October 13th, 2014

I live In England and I ordered from dress. Link about August 8th and it was dispatched on the 14th my package still hasn't arrived and it's October 13th? I got a few emails saying it would be 30 days longest untill I sent a message saying I'm sorry but if it doesn't arrive within two weeks I wanted a refund so they said they would if it didn't arrive. And it was summer clothing aswell :/

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items for long time to receive. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user shannong34
Colorado
1 review
0 helpful votes
  • Send Message
December 19th, 2016

I ordered some clothing for my daughter for Christmas back in November and the shipping date was December 8th- 15th. It is now December 18th and I have no packages... no tracking number... no email... nothing. I sent an email today so hopefully I'll hear back soon!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Shannon, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your number, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user giog3
Greece
1 review
9 helpful votes
  • Send Message
October 13th, 2015

Don't be foolled... the prices are not real. I ordered 55 euros products. Plus 50 transport... they did not informed me for the value of the import taxes... and some extra money for the transport company (nobody said anything about that) another 70 euros... all together 175. Than i was in need of my acount to do the import payment. Another fee. It was not possible for me to follow the steps... They said than that I need to pay the return! For the packet. Whaaat? Anyway. I open an online case and I recovered the money. All the money.(stuff and transport) Please be inform when you buy online and we have to know our rights. I will happily buy from them again if they would tell me wich is the final value of the items... including taxes and everything. Buying is not a risk. Like. "let's see what else they will charge me" you have to know exactly

Most important: they never offered to return the money for the clothes. They only suggested to give me a 10 dollars refund.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user mayd21
North Carolina
1 review
4 helpful votes
  • Send Message
December 4th, 2015

I never buy nothing from this, I bought about $300 worth of cloths from dresslink but not even 1 is good. I wanted to return them they told me I will pay for the shipping return also they won't refund me the shipping cost I paid when I place which is a bigg loss to me. They propose to refund me $5 for my loss of $300 are you serious! The cloths are very different from the models and the drescription this is just ball$#*! I advise people not buy from dresslink they treat people like joke I wish I could upload pictures to show how bad the cloths are

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Linda from Dresslink and in charge of the after-sale service. And i have noticed your review about the items which you unsatisfided. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Departmen

Thumbnail of user jodyn
California
1 review
12 helpful votes
  • Send Message
December 8th, 2014

Do yourselves a favor and DO NOT ORDER FROM THIS COMPANY. THIS COMPANY IS A SCAM! This company has no business integrity whatsoever. These are money hungry $#*! ppl. I ordered a package worth $100 3 months ago and guess what I still have not received yet. I emailed the company and they had the audacity to blame me- their customer! Not only did they accuse me of placing a hold of my package at the post office (I asked dresslink to send to my home address like a normal person) but they also said I gave them the wrong address. I gave them one address and it was my home address and they ship the package to another state completely. I live in CA not Missouri! Then they deflected the blame on me saying that I told the post office to ship it there. How ridiculous can they be! Now my package is lost. They did not apologize to me and cannot guarantee that it be shipped back to me free of charge. Man I deserve a full refund and a sincere $#*!ing apology.

Tip for consumers:
Don't do it! You will never get your package. You might as well throw your money into an ocean, that way at least you get a splash.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the long delivery, and beg your forgiveness, did you received your order in the end? If not, could you please kindly contact sales@dresslink.com? and provide your order number of which you have not received. I will check the information, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user dianag18
Lithuania
1 review
1 helpful vote
  • Send Message
December 4th, 2014

I ordered two dresses for 18$ total and both of them was too small so I contacted the staff and they said they will refund me if I close the Paypal dispute. But I don't trust them so I think that I will update it to case that Paypal could review it.

Tip for consumers:
My size is EU L and I ordered size XL and it was too small for me. So look at the measurements carefuly

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the size problem and beg your forgiveness. Dear, since you opened case, our system may refuse to refund, so we asked you to close case first, in that case, we can arrange refund successfully. Hope you can kindly understand. And did you received refund in the end? If not, could you please kindly provide your order number to sales@dresslink.com? i will check problem for you.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user cjjj
North Carolina
1 review
5 helpful votes
  • Send Message
October 29th, 2015

Don't trust them they will scam you, i ordered clothes by mistake last night they refused to cancel it, they just kept asking me if ihad a probelm with it i just wanted it canceled but they did not and they are refusing to refund

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user latoyab7
Maryland
1 review
0 helpful votes
  • Send Message
February 8th, 2017

So after waiting 2 months for my product to show, one of the glasses was damaged and missing a tiny screw. You guys and dresslink SUCK! Never will I ever shop from you all again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Latoya Best, this is Bree from Dresslink. Thanks a lot for your order DLN57SL27_CN, It have shipped out on 2017-01-05 15:06:16 with tracking number RL154651651CN, you can track it here: http://www.17track.net/en/track?nums=RL154651651CN I opened a case with post office shipping company now, it needs 7 business days for checking about your parcel location.
I will email you about your parcel location as soon as there have any update about your parcel or apply full refund for you if it lost on the way then.
Have a nice day.

Thumbnail of user anthonyz9
1 review
0 helpful votes
  • Send Message
March 10th, 2017

Nice to be able to sit and touch before purchasing, friendly staff, great service quick delivery happy with prices, seem really reasonable Recommended!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Anthony, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user reemaa3
India
1 review
5 helpful votes
  • Send Message
July 31st, 2016

I ordered a top worth Rs. 150 from India and it says I need to pay 1130 for shipping while it's written 0 shipping charges! Can't trust this sort of sites :(

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear
Thanks for your message and glad to serve you.
As we cannot ensure the shipping cost and shipping time, it is depend on the shipping way and item weight.
Dear,
You can click the items page and find the "Estimate shipping fee"(under the product price and quantity), and you can input your country and your items qty to estimate shipping fee.
You can click the items you favorite and then check out to see the total price, thanks.
Hope that could help you.

Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, thanks.

Have a nice day!

Yours Sincerely,
Bree
Customer Service Department

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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