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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user chaymaee
Morocco
1 review
1 helpful vote
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September 9th, 2017

I have searched many shopping sites before buying a t-shirt, but I found my choice at DressLink.com, It was having perfect quality. I also referred the same to my friends

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Chaymae, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user shaniat
Australia
1 review
7 helpful votes
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April 9th, 2014

WORST SITE EVER.
My order has been stuck on processing for a long time now, Ive emailed them 3 times and they are not replying to any of them. Ive paid $62 and they wont ship anything out to me.
I paid through a debit card so theres not much i can do. I HATE DRESSLINK. I WANT A REFUND.

Thumbnail of user margaretj42
North Carolina
1 review
1 helpful vote
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January 17th, 2018

I ordered a pair of what I thought were gray UGG boots with the bows on the back and it took one month to get my order got it yesterday and I crush the box and they are not real and have a bright silver strip go on around the bottom of him like I am ready for a disco party I will be calling my credit card company

Thumbnail of user candyt1
California
1 review
1 helpful vote
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August 2nd, 2014

Ok I ordered like 20 items from Dresslink and only received 9 I tried calling but couldn't get through and then emailed them and haven't heard back yet can someone tell me how can I get the rest of my order or my money back?

Thumbnail of user carreraj
GB
1 review
13 helpful votes
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March 25th, 2015

I ordered £1,095 worth of children's clothes and they never delivered it, when i questioned them about it they either IGNORE me or said that they didn't receive the payment but i have a bank statement that says otherwise, so i seriously advise AVOIDING purchasing anything off them!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for that, and beg your forgiveness. Could you please kindly provide your order number of which you have not received? Please do not worry, i will check for you, and give you a solution. And if possible, please contact sales@dresslink.com, provide more detailed information to us. thank you in advance.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe

Thumbnail of user angelaj44
Kenya
1 review
0 helpful votes
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January 14th, 2017

Dresslink.com is a one-stop shop for the modern lady who is fashion-centered. Their collection of clothes, shoes, bags, and accessories are tailored to meet the needs of different clients. Their clothes match the latest fashion trends and they have a superior quality compared to products in other stores. Further, Dresslink.com provides a customer-centered shopping experience due to the ease of navigation on the site. Clients can visit different sections of the site and find their favorite clothing in well labeled categories. In addition, their prices are pocket-friendly compared to other shops, which makes them the go-to site for shopping needs. The wide variety of clothes means that customers can conduct all their shopping activities on dresslink.com. There are casual and official clothes and shoes that can be worn for dinner, business, parties, and other occasions in all types of weather. In this way, dresslink.com can fulfill all the shopping needs. They also have various payment and shipping options that are easy to use regardless of the location across the globe. Their customer service is also conducive and addresses client queries within a short time and to their satisfaction. I would recommend dresslink.com for all customers.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Angela, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user xueyind
Australia
1 review
4 helpful votes
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December 31st, 2014

This is the wrost online shop ever. First order with missing items without refund.
Second order with a dress cant wear and they asked me to change another zip by myself.

Tip for consumers:
Dnt expect any refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the problem, and beg your forgiveness, could you please kindly provide your order number and item number to sales@dresslink.com of which is missing? We will check the problem, and give you a solution. Please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?
Have a nice day!
Sincerely,
Phoebe

Thumbnail of user billc121
Ohio
1 review
7 helpful votes
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June 5th, 2016

My girlfriend ordered some items off of here and I guess she didn't check the liability of this website, because it looks like a lot of people are getting scammed.

Thumbnail of user carlab54
Indiana
1 review
2 helpful votes
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November 8th, 2017

I PLACED AN ORDER ON 11/05/17 AND I RECEIVED AN EMAIL TODAY FROM DRESSLINK SAYING THEY ARE WAITING ON PAYMENT. THE PAYMENT HAS ALREADY WENT THROUGH MY CREDIT CARD ACCOUNT. I HAVE TRIED CONTACTING DRESSLINK WITH NO LUCK. I REALLY HOPE MY FIRST EXPERIENCE DOESNT TURN OUT TO NOT BE A GOOD ONE. I ORDERED TWO TOYS FOR TWO SPECIAL LITTLE BOYS THAT WANTS THEM SO BAD.

Thumbnail of user sarahf91
Nigeria
1 review
2 helpful votes
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October 13th, 2016

Wow! I really shopping in Dresslink store it is very uniquebecause they sell a quality and attractive dressthat will make you make more reliable.The price, qualityand delivery timeis soooo good.
Surelyi'll order more from hereas i wish to become a regular customer.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your support. And looking forward for your further shopping in the future, Dresslink will continue to bring great products and better service for you.

Have a nice day!
Yours sincerely,
Echo Peng
Customer Service Department

Thumbnail of user dp33
Germany
1 review
5 helpful votes
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March 17th, 2015

I ordered many itmes over this site and whether or not something goes well is pretty much a lucky guess.

However, and this is a HUGE problem: There is no way to have a satisfying solution if something goes wrong.
It IS overseas for most people, so sometimes things will simply get lost on the way. On this occasion, you cannot expect any help from their customer service. No matter how many mails you send, you will get the same standard text with some variations that basically states they definitely sent it so as a conclusion it must definitely have arrived. This is not how shipping from the other side of the world usually works, however. They will refuse to refund you anything, or at least compensate for it.

Basically, if this is how they treat loyal customers, I can only see this company as a massive fraud.

You CAN order on this site if you want to risk losing your money and basically hope everything goes well, but you have to make sure that you use PayPal and alert any problems to them within their 40 days time frame, because as soon as your compensation relies on the dresslink customer service, your order and money will remain lost.

Tip for consumers:
Use PayPal and alert problems officially as soon as possible!
Also, check for your country's tax policies before ordering to prevent packages being held at customs. For example, in Germany you can order up to 22 € (value+shipping!) without any taxes so there won't be a problem with customs if you stay under that value.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the problem, and beg your forgiveness. Dear, if you missed items, could you please kindly contact our fter-sale service? We always provide the refund of missing item as compensation after we check with shipping company. And dear, could you please kindly provide your order number and item number of which was missed to sales@dresslink.com? i will check the problem for you, and also i will check whether we have arranged the refund or not. If we have not refund, we will do it as soon as possible, please do not worry.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear. Could you kindly change the rating for me, if everything is acceptable?
If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe

Thumbnail of user emiolaa
Nigeria
5 reviews
10 helpful votes
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September 21st, 2014

I order forn$1,500 for 2weeks now and my orders still on process, sent. Them email after 10days I was told my. Items will. Ship in 10 hours but four days after 10hiur no shipping or tracking number. Trust me: this site is a scam and fraud like SAMMYDRESS.COM TOO.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear customer, sorry for bother you after so a long time, when you made this order, dresslink is a starter, we already improve the system and after we sent out your order to you, we will send out the confirmation email to you. Please give us a chance. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Linda
Customer Service Department

Thumbnail of user leenav
AE
3 reviews
5 helpful votes
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January 23rd, 2017

I am a regular dropship buyer and they close websites, they increase prices by 25% without informing customers. NO RESPONSE FROM THEIR CUSTOMER SERVICE TEAM DESPITE CALLING AND EMAILING. IF THIS IS HOW YOU TREAT CUSTOMERS THAT ORDER 3000 DOLLARS A MONTH YOU WILL LOSE ALL YOUR BUSINESS

TERRIBLE! BOTH DRESSLINK AND WHOLESALEBUYNG TERRIBLE CUSTOMER SERVICE! I WISH I COULD SPEAK TO THE CEO IN PERSON!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Leena, this is Bree from Dresslink. Thanks a lot for your reviews and please let me have the chance to explain about that price changes. We carried out in the stage of the gross margin adjustment recently and you can try to place order, there have big discount about our items, the fact is the totally price do not become higher, Please try to place order and enjoy your shopping in our shopping site. If you need more help, please kindly contact me in email or live chat, I will try my best to service you well. Happy new year!

Thumbnail of user ackanshad
India
1 review
2 helpful votes
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October 8th, 2016

I ordered a delicate, shimmery and elegant evening gown for my college prom from DressLink, which a friend of mine had recommended. Apart from the fact that it took them a little longer than normal to ship my product, everything, from their communication channel to the product delivery on my doorstep, was stellar. The product was as good as its portrayal on the website and hence, I would recommend everyone to use this website at least once to get an idea of how good these guys are. As the portal's motto goes, to try our utmost to offer best price, I think the deal I got was really fine. The gown I bought was worth its money, in fact, I think, before buying from here I had researched well on the internet for the same piece of gown and to my surprise, DressLink was offering the same gown at a much much dearer rate. From now on, I don't know why I would login anywhere for shopping but on to Dresslink! Please guys, if you could ship the product a little faster, I think you would soon be on the top of the online dressing portals.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your support. And looking forward for your further shopping in the future, Dresslink will continue to bring great products and better service for you.

Have a nice day!
Yours sincerely,
Echo Peng
Customer Service Department

Thumbnail of user brittanyw12
Nevada
1 review
5 helpful votes
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April 12th, 2015

They sent my stuff, I however don't recommend you to pay for faster shipping because they won't send it out faster. Great customer service, when I asked them something they replied right away.

Thumbnail of user carreraj1
GB
1 review
27 helpful votes
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May 11th, 2015

Why take the risk on a company with so many bad reviews? The only good reviews are off staff who have been paid to do so as i have emailed several employees of dresslink myself! Please do not be fooled!

I made the mistake of ordering £1095. 31 of kids clothes off them, but they never arrived. When i chased them with trading standards they said they could not do anything as they are under Chinese laws!

So all i could do was share my horrible experience.
After posting my previous review about dress link being a fraud and taking money off many innocent people, but not delivering the products!
Then getting their staff to post good reviews to fool people.

They emailed me to say they would refund me if i took the review down, this was 2 months ago and still no refund and now they are ignoring my emails again, like they did the first time.
They will never change so please don't take the risk like i did! This company shouldn't even be allowed to trade with the amount of people they have let down! Please don't be one of them.

Kind regards,
Carrera

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear custoemr, i am sorry to hear that, i am came from dresslink customers service department, coudl you kindly tell me your order number and your registered account? Please trust us, we are legal company, if your order get lost, we will apply full refund to you, if you made so a big order, there must be a tracking number, we can track for you here: http://www.17track.net/en/.
Could you reply to sales@dresslink.com?
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user sylvian1
Netherlands
1 review
4 helpful votes
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August 13th, 2015

I love the clothing.
Some thingys are cheap looking but look at these prices.
You realy get worth for your money.
Now i want to buy more becouse i love asia Style clothing.
Im 'asia' built myself ( 1,60 47kg verry petitte)
And love that i dont have to alter my jeans becouse they are too long anymore.
Next time i try-out shoes and lingerie.
Thats the only thing i mostly never buy on internet since thats verry personal to fit

Thumbnail of user ashleyv10
Canada
1 review
2 helpful votes
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January 24th, 2015

I sincerely love Dresslink. The customer service is amazing, especially if you get a live rep. I've order 5 times so far spending way over what I intend to because the deals are so good: p
I have always gotten my packages, they come usually 25 days after for me and I use the china post service. The quality of the clothing is pretty good my winter jacket that I ordered has held up in the wash machine and dryer and has lasted the winter so far^.^
I have to admit all the bad reviews people are leaving scared me away at first, so I started with something small and now order large amounts. You guys who have lost the packages must be rude to the service or something because i am always polite when something is taking too long and the fix it always within 24h.
Heck, they even gave me a refund for a product I still have because it didn't fit right.
I will always recommend this site to my friends and family ALWAYS because I truly enjoy what they have to offer.
Though I do recommend you wash the clothes right away because of slight smell and residue that makes me itchy (i think it is dust)

Tip for consumers:
Wash the clothing s soon as you get them on DELICATE or Casual setting with COLD water, Dry on low heat ^.^

Service
Value
Shipping
Returns
Quality
Thumbnail of user jyotirmoyd
Oman
2 reviews
12 helpful votes
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November 5th, 2015

Hi Folks...!

In my earlier post I had get into insight of one Chinese shopping website rosegal. After 2 months of giving the order still neither materials nor money refunded back.

After seeing the reviews I seems dress-link to be little better, although another Chinese shopping website again.! I tried with some basic stuff, not much expensive just to ensure the authenticity of their quality of services & products.! Its came like a JOKE again. Same more then a month, No materials received. The customer services there is a biggest JOKE of it, never responded back on weekend, not prefer to conclude the issues. Just tried to buy more time to that extent that the customer will leave their money & kept quiet. I never experienced such unprofessional website again.

Guys...! Never go for cheap shopping from such websites. There is no warranty that you will get your materials or get your money back. Go for a professional website like E bay where there so many free international shipping options & cent percent delivery or money back guaranty which will ease out your mental pressure.

So BIG NO TO Rsegal & DRESSLINK.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user phoebew4
GB
1 review
0 helpful votes
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November 18th, 2016

I have never been a big fan of online shopping. Thats because it usually takes a long time for my items to be delivered. That is until I was able to come across dresslink. I particularly vouch for them since they offer such quick deliveries and on a budget. I never have to wait. No matter where I order from, they will ship my product to the designated pick-up point without delays.
Over and above that dresslink has been a source of high-quality gorgeous dresses and leggings over the past few months. This is quite an improvement from previous stocks which were never impressive. They keep getting better at the kind and a variety of clothing apparels that they stock. Whenever I need an item for a special occasion, I simply check into dresslink and scour through their products. Soon enough Ill find what I need and order it in a matter of minutes.
The dresslink website is well-designed in terms of navigation and aesthetics. Its easy to come across most of the products on the site with a scroll and a few clicks. The site structure provides a remarkable and amazing shopping experience that has a personalized touch to it. One of the most critical aspects is that the site provides secure payment systems.
One thing I noticed is that you have to be careful with the sizes. Most often we dont have a clear idea of what sizes will fit us well. So we order items based on how they look on the site rather than whether they will be comfortable and fitting for us. I have always made sure I know what exactly would work for me before I place my order. That prevents the issue of having to ship it back for replacement.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Phoebe, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user jacquieh5
Canada
1 review
0 helpful votes
  • Send Message
February 8th, 2018

Their advertising is misleading. The products need to be returned to China.
Their customer service is not helpful and dismissive.
I will never purchase from this site again.

Thumbnail of user vivianl33
Australia
1 review
1 helpful vote
  • Send Message
February 12th, 2016

I am very disappointed by my purchase. The reviews on the website are censored so that bad reviews don't show up. I tried writing a review on the website about my bad experience and it said that it would be displayed after being reviewed.

I ordered two suspender dresses (http://www.dresslink.com/women-sexy-pleated-suspender-skirt-braces-hollow-out-bandage-mini-skater-dress-p-*******.html). It arrived reasonably on time however, I requested tracking and it was faulty. The tracking shows that it went two places in china and there was nothing after that even after I received the product. As I paid extra for the tracking, I was expecting the service to be function properly. A bit disappointed by this.

Not to mention, on one of the dresses, the wide elastic bands suspender was frayed, with the thin white elastic showing on the black dress. On the other dress, there is a run on one of the elastic bands so that it creates a buckle in the suspender when you wear it. On this second dress, the stitching is also coming undone.

The price of the dress was very cheap, however, I did not order faulty products and did not want to order faulty products. No where on the website did it say that the products sold had defects. I would've gladly paid extra for a product that was in good condition.

I would very much like a refund but as my shipping costs were about the same price as the product itself, I won't be spending any more money on this faulty product.

Though the cheap prices are good, I do not recommend purchasing from this website unless you don't mind faults in your clothes.

Tip for consumers:
Be prepared for faulty products

Service
Value
Shipping
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user danim15
Georgia
1 review
6 helpful votes
  • Send Message
September 16th, 2014

I stumbled upon this site, and like many others I was very skeptical at first. But, upon further review I decided to order a few items! I figured… if something didn't fit, or turn out as planned I wouldn't be losing much ($5 for a dress is still a GREAT bargain). SO... My first order was $50 including shipping. I ordered a faux leather motorcycle jacket, a matching pair of faux leather "combat" boots, a dress, and a sweat suit… most of the items fit well, and all of the items were EXACTLY like pictured. Unfortunately, the sweat suit didn't fit me right at all. It was too small, especially the pants (they were too short, and tight. Barely fit my butt) which was surprising since I ordered an even LARGER size than I normally would to over compensate for the asian size guide, style of clothing, AND previous reviews and warnings. Overall, I am very pleased with the outcome (3 out of 4 items isn't bad). My order arrived about 8 days after ordering. I will definitely order from dress link again. Especially now that I know how their sizing works for my body type.

Tip for consumers:
Here are some helpful tips to assist with ordering from Dresslink :

1.Order 1-2 sizes larger than your normal size (Im a US size L, therefore everything I order from Dresslink is in an asian size XL-XXL)

2.keep in mind you get what you pay for…all of the items are sold cheap, so don't expect the HIGHEST quality, however, you will be pleasantly surprised at how GOOD the quality is for the price !

3.Their jackets and outerwear are made quite thin, so order large enough that you can layer

Service
Value
Shipping
Quality
Thumbnail of user melissar27
New York
1 review
0 helpful votes
  • Send Message
August 1st, 2014

Its A Great Site To Get Everything Really Cheap Cute & In Style. With Good Also Comes Bad The Shipping Is A Little Long My Order Usual Comes Within A Week To 12 Days TOPS! People Complaining About Poor Quality Well You Get What You Pay For & The Quality Actually Isnt That Bad At All. Love Shopping Here & Even The Childrens Clothing Is Unique & Different.

Thumbnail of user cherhysh
Wyoming
1 review
0 helpful votes
  • Send Message
January 4th, 2018

If there were an option to leave a negative star rating, I would give it a negative 10! Do NOT GO ANYWHERE NEAR THIS COMPANY. I ordered on the 25th of November. The product is still not here as of January 4th. I contacted customer service for a refund, and all of a sudden they have tracked down my shipment and SAY it's on its way. I will believe it when I see it. Do not buy from them!

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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