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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user helenh104
GB
1 review
0 helpful votes
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January 5th, 2018

Advertised genuine products however fake items arrived in broken boxes. Tried to cancel the order when others posted reviews about fake items. However they wouldnt let me cancel it. Once received I again contacted customer services with disgust at what had been delivered to me. All they will offer is a $10 refund which from reading further reviews am not sure that would even turn up. Awful, untrustworthy company, would never order from them again and advise anyone to stay well clear.

Thumbnail of user meganc77
Colorado
1 review
0 helpful votes
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December 15th, 2017

This is a real company, but just barely. They sell knockoff items that are shipped in inappropriate package (so damaged when they arrive). They wont take back items at all and only offer a tiny refund-a couple of dollars-and I would be scared to give them my cc for a refund anyway.

Thumbnail of user szael
Philippines
1 review
5 helpful votes
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August 18th, 2016

I bought 8 items worth $41 last June 17. Site says items shall be delivered within 10-25 days. Up until today, no items has arrived. Contacted dresslink and they say to wait a little longer. Until when must I wait for my items?! Its been 63 days now and still no sign of my items. I trusted them with my hard earned money hoping Ill be able to roll my money by starting a new business.

I have purchased items from Rosegal and Ebay and they all arrived on time. Rosegal uses the same shipping method which is China Post but they were able to stick with their committed period of delivery. I just hope there'll be a particular agency whom we could turn to in cases like this wherein many are being scammed by this bogus sites..

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, please send me your order NO and I check for you soon, if your parcel lost on the way, we will apply refund for you soon, you will not lost any money in our site, okay?
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department

Thumbnail of user tashab9
Canada
1 review
4 helpful votes
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July 2nd, 2015

I ordered a bunch of stuff online thinking the stuff will be great. Everything came and is completely unusable. Swim suits made out of paper thin material with no stretch. Even though i followed the size guideline nothing can be worn at all. I asked to return the items and they said i could but i needed to write them a list of the item numbers i am returning. So i did. They told me i cannot return that many items. I've been robbed. I didnt use pay pal either. 200 dollars down the drain. I should make a youtube review. Heres my order number ******* since i know they are going to ask in the comments.

Tip for consumers:
Dont do it.

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Value
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Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear,
Sorry to bother you, i am Phoebe from Dresslink and in charge of the after-sale service. And i have noticed your review about the problem of items you unsatisfied. Could you please contact sales@dresslink.com, provide the order number, item number and photos? We will give you a compensation. Please do not worry.

We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user sandyp17
New York
1 review
3 helpful votes
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January 15th, 2015

I have ordered a total of 15 items in two shipments, totaling around $100 with shipping in there. I've heard many problems with China shipping, so stuck with UPS. I have received every item and they are all generally close to the description/pictures. The material usually is pretty good, but quality control in the stitching is hit or miss, though usually not too bad.
For returns, the customer service was prompt and friendly, but I did not receive a full refund(only 25%) due to shipping costs on returns. They will just tell you to keep the item and not spend the money on shipping it back.
*Forgot to originally mention, the love reviews are most likely true. However, the site will not post any review that is slightly "below average." So everything is rated high because only good ratings pass.

Tip for consumers:
Stick to shippers you trust, and always read the measurement box provided for each item. Long sleeves are usually not as long as shown on the pictures (at least in my 3 experiences).

Service
Value
Shipping
Returns
Quality
Thumbnail of user mb78
TT
1 review
9 helpful votes
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August 18th, 2014

I ordered about a month now paid for fedex delivery and as of today still have not received my items and out of pocket 130.00. The customer service keep asking me for the same info each time and is taking weeks to respond
I will never buy from them again
I even tried calling not sure if the number on their site is correct because the phone keeps ringing out and then hangs up
Someone in customer svs authority should visit this site

Tip for consumers:
Never buy from a company that you cannot get in contact via customer svs support or an order confirmation

Service
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to orders@cndirect.com

Could you please send us your order number by message here? If you donnot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user brendav27
Canada
1 review
0 helpful votes
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December 4th, 2017

I too, fell for the fingerlings. They charged the same retail price as originals. Packaging was destroyed by the time they arrived. Looks like they were re boxed to look authentic. Customer service is poor and major language problems. Wish I looked for reviews like this before I ordered. Had no idea this junk was coming on a slow boat from China. Buyer beware. Stay far away.

Thumbnail of user maryb356
New Jersey
2 reviews
0 helpful votes
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December 8th, 2016

I give it 4 stars for WHAT IT IS - my experience with the cost to quality ratio, and how their stuff fits me.

I am in the very-happy camp. I'm 5'6" 145 lbs, long legs relative to my body. I am 36D / Medium top, and typically size 8 / Medium bottoms. I find their sizing runs pretty much true to typical store sizing. I am not as tall as the models, but I have a long curvy shape like they do. I imagine that's one reason I am happy with the fit of everything I've bought. TIP: I consider this with any clothing company - for ex, if the models are all boy-figure types, that's a clue their stuff probably isn't going to fit my curves and look good on me. In fact I love everything about them

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Mary, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user virginiaa7
Belize
2 reviews
14 helpful votes
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November 14th, 2014

I ordered over $100USD in items and chose DHL as the shipping method as I wanted to stay on top of where the package was... I was a bit paranoid after reading some of the negative reviews. Well everything arrived in 3 days! The customer service is exceptional... I got responses to all my questions within an hour or two. Although te quality is somewhat wanting, you can't beat the prices so very happy and will definitely be ordering from them again. The only shortcoming is that shipping is somewhat expensive.

Tip for consumers:
Use a shipping method WITH tracking and check out the reviews before buying. I reviewed all the items I got to help.

Service
Value
Shipping
Quality
Thumbnail of user aaabbbym
South Africa
9 reviews
59 helpful votes
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May 4th, 2015

Logged in this morning to make an order only to realise that most of their prices had doubled i had to ask Fiona why they had hiked prices and she gave me the usual response "our supplier's prices have gone up". Now as a reseller you ask yourself if it is still worth buying from Dresslink if you are barely making profit. I think its high time i consider other options because really now dresslink doesnt cut it for me.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, thank you for your information, and hope you will have a nice shopping in our web. And we will always improving our service. Have a nice day.

Thumbnail of user samanthas54
Bahamas
1 review
6 helpful votes
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December 22nd, 2015

Stop bashing Dresslink guys I just got my order last night and everything was there, the clothes fit and I couldn't be more than pleased! I ordered $94 worth of stuff, a dress, a lot of crop tops, pants, shorts, a swimsuit and some socks. Only problem you may have is something coming in looking different from expected, but what'd you expect from a cheaper site like this? If you want to avoid that, go to sites like Forever21, H&M or something. You order cheap, you get cheap.

Thumbnail of user mariem99
India
1 review
1 helpful vote
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October 10th, 2016

I have always been reluctant about buying dresses online but DressLink has changed that. They not only have the latest styles but also topnotch quality in their dresses. Great service and easy to navigate website that feels secure while doing payment transactions. A slight improvement in shipping time would be great but otherwise, it is a fantastic initiative!

Thumbnail of user pinkif
Maryland
2 reviews
8 helpful votes
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November 7th, 2014

As a first time customer I am very disappointed. Shipping took over 2 months and when I try to contact them they keep saying wait 10 more days, looks like this is their way to do this so you can't dispute it after 45 days in paypal. I've order a lot of stuff from China and it shouldn't take this long. Price is good but don't expect good quality out of them, you pay what you get.

Tip for consumers:
Beware, expect to wait 2+months for a package!

Service
Value
Shipping
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the delivery problem and beg your forgiveness. Did you receive your order in the end? If not, could you please kindly provide your order number to sales@dresslink.com? and provide your order number. We will check the problem for you again, and give you a solution.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user karag13
Massachusetts
1 review
4 helpful votes
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December 16th, 2017
• Updated review

I placed an order November 17th and according to the tracking number it has been in a shipping facility in China since 11/30. I ordered the unicorn fingerling (5 of them) hoping to give them to my daughter and her friends for Christmas. I requested they send another package. Dresslink.com appears to be hit-or-miss. Some buyers are very happy with their orders and some are like me... My order was standard shipping, 10 business days, but I spent more than $100 so I think it was supposed to be faster according to their promotion at that time. I will never purchase from Dresslink.com again.

Tip for consumers:
Do not hold your breath about receiving what you purchase. Mine has been held-up in a facility in China for 16 days according to the tracking records. My order was placed well before the Holiday rush (November 17).

Service
Value
Shipping
Ordered 5 unicorn Fingerlings and 5 days later it is still processing...
November 23rd, 2017
• Previous review

Yes, they have Gigi, the unicorn Fingerlings. I am skeptical that they are knock-offs. I will keep you all posted as to their shipping speed and quality of items sold on their website. There is a huge lawsuit over all the knock-off fingerlings being sold and off-brand items must be disclosed to buyers. There was no such disclosure in my case. Not holding my breath...

Thumbnail of user bettyg48
South Carolina
1 review
0 helpful votes
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March 27th, 2018
• Updated review

It has been over 2 weeks since Dress Link received the returned jacket and still no refund. I don't think they intend to give a refund. Will be turning it over the the credit card company soon, maybe they can help.

Do not buy from DressLink
March 13th, 2018
• Previous review

Ordered a jacket from DressLink and when I received it, it was too small although I ordered 2XL. Have been trying to get a refund for weeks. When I check the website it says return under review. They make it almost impossible to return anything. They offered me a $5 refund and for me to resell the jacket.

Thumbnail of user saml115
Sri Lanka
1 review
0 helpful votes
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November 16th, 2016

I'm usually not a big fan of shopping. And I have had so many bad experiences shopping online, with products being delivered that are usually never what I order.
But with this site, my experience so far has been really remarkable. I can't think of any other word to describe it. The prices are very reasonable. The offers are really good. And whether it's clothes, shoes or bags that you want to buy they are of good quality. The selection is also very good.The items are very very trendy.
Something I find hard with online shopping is that you have to go to specific sites to buy specific items. But DressLink is a one stop shop, because you not only get the usual clothes/shoes/handbags combo but also makeup and accessories as well.
I am definitely going to continue shopping here. Thank you for making shopping and especially online shopping enjoyable without always having to have second thoughts...

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Value
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Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Sam, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user justinh121
California
2 reviews
2 helpful votes
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November 2nd, 2017

I've purchased 2 nice clothes recently from DressLink and all my friends admire the wonderful made stuff. They couldn't believe when I told them the price I bought them. Truly, this company has fantastic stuff but their major challenge is shipping. They will actually deliver but it may take some time to arrive at your doorstep. Just like mine, I was expecting my order in 2-3 weeks but they arrived in a months time. Nevertheless, I've to bury my worries because the product was absolutely fantastic!

Thumbnail of user amandas264
Pennsylvania
1 review
1 helpful vote
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October 5th, 2017

I really wish I had read the reviews before ordering from this site. My package hasn't arrived yet and I've been reaching out to these people for days and no response! I tried calling the US number and it went to a voicemail that sounded like someone's cell phone! Buyer beware. I've been asking to just cancel my shipment and please refund my money but they haven't said a word. I'm beyond frustrated. Will never order from this site again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Amanda,
Extremely sorry to happen the issues. I tried to find the order via your name ID, but there is no results.
Can you please contact us at sales@dresslink.com to help you check the order status?
Don't worry, we promise we will help you until your problem solved well.

Awaiting your response.
Best regards,
Echo peng
Customer service dept.

Thumbnail of user ravenc1
Virginia
2 reviews
2 helpful votes
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January 23rd, 2015

I love this store! It has soooo many cheap stuff and they are all in really good quality! If something you all ready bought is out of stock, they'll either refund it back to your card, or put the price of the item (plus shipping) in your DressLink Wallet. That way you have store credit! Their customer service isn't automatic and will actually help you with your questions. This store definately deserves all five stars!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nicolep22
Ireland
5 reviews
34 helpful votes
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October 28th, 2014

Have placed a few orders from Ireland, takes over 5 weeks to come. First order was fine, ordered by the measurements, placed a massive order for christmas and went again by measurements and everything is too small, i'm devastated, i will have to pay to send them back and wont be refunded the shipping cost, its not really worth my while as the shipping is the most expensive part, so now i'm really out of pocket for christmas as i have to buy all new gifts and have a pile of clothes which i won't be able to get a decent price for from anywhere

Tip for consumers:
be very careful, unless you are pencil thin, you don't have a great variety and if says one size fits all, be wary of what it says after, if it says one size fits all(s to xl) that's great, but if it says one size fits all(s to m) even though the measurements sound big the clothes will be very small

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Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the size problem and beg your forgiveness. Dear, it is our return policy that if you return, you need to pay return shipping fee yourself. Hope you can kindly understand. And normally we will give a partial refund as compensation. Could you please kindly provide your order number to sales@dresslink.com? and i will check the problem for you again, also, i will try my best to apply a partial refund as compensation if we did not refund.
We are truly sorry that your experience with Dresslink did not meet your expectations. But the star you have given me really hurt me, dear, could you kindly change the rating for me, if everything is acceptable?

If you wish, you may contact me and provide me with more information about the issue. I promise that I will strive to resolve the issue to your satisfaction.

Have a nice day!
Sincerely,
Phoebe
Customer Service Department

Thumbnail of user lacis1
Florida
1 review
3 helpful votes
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March 16th, 2015

I never got my order, usually i would be fine waiting for a few weeks. But it's been almost three weeks and my packages usually show up within 5 days from departure. Not very happy with shipping and handling considering a paid a large amount for it.

Thumbnail of user miriamh3
Peru
1 review
0 helpful votes
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July 24th, 2015

They sell some really nice products, just some clothing does not come as advertised (one sweater was supposed to be longer but only reaches to the top of my hips and a top that was longer than in the picture) but still they have a good customer service, they answer nicely and give you solutions. My first order came in the time said (21 days to Peru). I hope my recent order sent in two parcels come complete and in the same time!

Tip for consumers:
Read other's review to be sure if you want to buy an item
Read the item's description to see if it matches your size

Service
Value
Shipping
Quality
Thumbnail of user philj49
Kenya
2 reviews
1 helpful vote
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November 10th, 2017

Foremost, a big thank you to the entire DressLink Family because I received amazing service. The customer relations agents are responsive to customer concerns and I must mention that their response time is amazing. At first, I was not very sure about purchasing the dress from DressLink, but they surpassed my expectations. Although the delivery took a little longer (reasonable though), I was impressed by the quality of their products. I bought my wife a dress and she is the happiest woman right now. She has a soft spot for high quality products and I am certain that i want to work with DressLink again. I am still waiting on my next delivery, and i know that they will deliver. I would recommend DressLink to anyone, any day!

Thumbnail of user jennym67
Nigeria
1 review
1 helpful vote
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October 30th, 2016

Great site to visit and plus cheap dresses, i really had a very nice experience with dresslink, service is very good, quick response to any issues bothering me at any time.
The quality is so superb now unlike before, highly quality materials.
This is a site i can recommend to anyone at any time, Their shipping is affordable and faster.
Yes, i have patronized Dresslink and i can say all this because i get my money satisfaction.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Mrs/Mr.,
I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
Looking forward for your next shopping here, any other request please feel free to let me know
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user raisibec
South Africa
1 review
3 helpful votes
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July 2nd, 2016

My first order was when I bought clutch bags at Dresslink. The shipping was quick, however one the bags was in bad condition so I let it slide since I understand they make mass productions and mistakes are bound to happen. I ordered again about 5 weeks ago and I still haven't received my order because dresslink send my parcel with an invoice that had a very low amount and customers became suspicious and asked me to email them an invoice that I got from the supplier which I did. Only to find that the amounts on the two invoiced don't correspond, as a result a penalty of $104 has been issued. I emailed them a number of times regarding this, I keep getting an email stating that they will refund me half of my goods. Why? Did I make Twp different invoices? It's their mistake, and they should be held accountable. Of I don't get my full refund. I will keep posting this review for people to know what they got themselves into, I will never buy from nor recommend them. I've had it!

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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