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  • DressLink

DressLink

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Overview

DressLink has a rating of 2.3 stars from 476 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about DressLink most frequently mention customer service, tracking number, and credit card problems. DressLink ranks 2226th among Women's Clothing sites.

  • Service
    81
  • Value
    78
  • Shipping
    83
  • Returns
    56
  • Quality
    74
22
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How would you rate DressLink?
Top Positive Review

“dresslink.com is the best website online for shopping,...”

dresslink s.
8/20/14

dresslink.com is the best website online for shopping, which is an worldwide online fashion clothing seller. We can buy large variety of clothing styles including: winter jackets and coats for women, party dresses, cute T-shirts, Hot ladies tank tops, Sexy Halter, stylish outer wears, charming under covers, sporty sets, romantic Love Pearls and accessories, elegant evening gowns. Customer support was quite helpful.

Top Critical Review

“WEBSITE SUCKS”

Katie B.
12/4/14

WEBSITE SUCKS. Ordered a makeup brush set over a month ago & still have not received it. First time buyer and I'm so disappointed. Emailed them numerous times & they keep telling me to wait. I've done enough of that! Send my stuff! I'll be filing for a refund soon.

Reviews (476)

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Reviews that mention popular keywords

customer service (89) post office (11) order number (17)
Thumbnail of user aliciaa22
Canada
1 review
0 helpful votes
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May 11th, 2016

And if I don't reciece my items I'm going to tell my company to put out the word not to order from this site because it's a scam. I keep reading all of these awful reviews and it's too late for me to cancel my order so if I'm not happy with my service from dresslink I will make sure they don't ever scam me again.

Thumbnail of user alimih
Nigeria
1 review
0 helpful votes
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November 19th, 2016

The website delivers like a midwife. The customer relations, the clean and easy to navigate website interface, the coupons and almost everything I need is on this website. I have ordered twice and the free shipping is real and true.

Their services are customer-centric and that is one thing I love most about them. I will continue to use their services.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Alimi, I am Bree from Dresslink.com and in charge of the after-sale service.
Thank you so much for your kind feedback. Glad to know you love our items. I will try my best to provide higher quality products and better service for you in future!
If you have any quality or shipping or any problem about your order, Please feel free to contact me in email (service@dresslink.com) or on live chat, I will help you as soon as I can.
Looking forward for your next shopping here, any other request please feel free to let me know.
Have a nice day.
Yours Sincerely,
Bree. Zhang
Customer Service Department

Thumbnail of user mishan
Illinois
1 review
0 helpful votes
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July 20th, 2015

I was very skeptical about using dress link but I was pleasantly surprised I ordered a bulk of 12 from swimwear & received my order within 3 days with expedited shipping. I was defintely happy about that. The only thing is the items run small. A large is really a medium in the US. I would prefer if they had bigger sizes that i can order to accommodate my clientele. Other than that I was pleased & happy with my order!

Thumbnail of user alexz49
Pakistan
2 reviews
1 helpful vote
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June 21st, 2017

I bought a dress and I am quite happy with my perfect delivery. The quality and material of the dress are excellent. I would definitely recommend it to others. Customer service responded quickly to my queries and really helped me. I really like some more dresses and thinking of buying from them really soon. I would definitely recommend it to others to shop from them.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Alex, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user lm153
Kenya
2 reviews
1 helpful vote
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November 13th, 2017

I was referred to DressLink by a friend and I must say, heeding to her advice to shop with them was one of my best decisions. My mind was blank on what to wear to a special even that was coming up. I had window-shopped everywhere I could think of and I could not find anything that matched the theme that I wanted to go with. Upon the very timely referral from my friend, I considered to check out DressLink's dresses but at the back of my mind I had made provisions of "I will not find what I am looking for and in the off chance that I do, I will never have it with me on time". I loved two dresses at first sight and placed two orders immediately. I explained to the customer care that I needed the dresses promptly and they promised to deliver, which they did. I absolutely love the dresses from the quality to fitting to designs. I am definitely shopping with the DressLink Family again and again.

Thumbnail of user karmanm
Bangladesh
1 review
0 helpful votes
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November 2nd, 2017

I bought a shoe for my wife from dresslink. I am very satisfied with their service and also their fair price. My wife is also very happy with this shoe. It design is very nice. Highly recommended for this store.

Thumbnail of user andersonm26
New Jersey
2 reviews
1 helpful vote
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March 8th, 2017

The quality of the products are very good and the entity is consistent with the pictures. What's more, The products have high cost performance. Service attitude is also very good, good communication and relations. I will go shopping on the site from now on

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Anderson, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user karam23
Illinois
1 review
7 helpful votes
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October 28th, 2015

I selected express shipping with an order that I placed on October 15th. It is now the 28th, and DressLink has listed a tracking number but DHL has no record of the package. I have sent several emails. And I have now requested a refund, anxious to see how this will go.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you donot remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user nadeanl
Utah
1 review
2 helpful votes
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January 5th, 2017

I ordered a shirt for my daughter-in- law for Christmas. It hadn't come and there were only a few days left before Christmas. I filed a complaint through PayPal. Less than a week before Christmas the package finally arrived. When my daughter-in-law opened the shirt it was a child's size large not a women's size large, which was what I ordered. This was the worst online shopping experience I have ever had. No more business from me.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Nadean, this is Bree from dresslink. Thanks a lot for your order and so glad to hear that you got the item. About your size question, firstly I would like to explain some tips about the size.
As we're online store in China, and all of the dresses based on Asian size. We mention it on each item page to remind our customer. There are different countries size chart for reference. Please according to your country standard to choose the suit one.
And all of the item page with size measurement which also can be compared.
If you had compared with, but the size measurement is wrong showed on our site, we think we can solve it by good communication by email, please kindly provide us some photos about the wrong size measurement. We will confirm and solve it until get your satisfaction.

Thumbnail of user angelad88
Arizona
1 review
2 helpful votes
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February 2nd, 2017

Order some shoes on January 16th as of today 2-2-17 I have not receive them and my daughter is just devastated. Tracking number RS*******NL is not even valid. Please provide current tracking information. Very disappointed thought this company was from the USA it stated New York when I bought the shoes now I am seeing CHINA! WOW. Not only that you charge $10.00 dollars for shipping? By the time I get the shoes she will out grow them.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Angela Delgado, this is Bree from Dresslink. Thanks a lot for your order and your order DLN8L3U18_CN, you paid on 2017-01-17 16:26:54 and we shipped out for you on 2017-01-18 23:26:35. Your order tracking number is RS732603369NL, you can track it here: http://www.17track.net/en/track?nums=RS732603369NL&fc=0 The tracking information shows that your parcel is " PHOENIX, AZ 85043, Departed USPS Facility, Your item departed our USPS facility in PHOENIX, AZ 85043 on February 2,2017 at 11:02 am. The item is currently in transit to the destination." on 2017-02-02 11:02. You will get your parcel in 2 to 3 days, please keep your phone open and courier will call you and send your parcel to your house soon. Happy new year!

Thumbnail of user vivianm43
Kenya
1 review
1 helpful vote
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June 17th, 2017

I received the clothes.The product is in conformity with the description.The quality is very good and the dress code is perfect. Customer service is considerate and customer service coordinators are very patient to explain. Although express speed is a bit slow, the product is moderate priced. All in all, the product is worth waiting for.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Vivian, this is Bree from Dresslink. Thanks a lot for your highly praised about our shopping site. I am so happy to hear that and your wonderful and real shopping experience can make more customers from all over the world trust us. You can tell your shopping story to your friends, neighbors and your families. I will try my best to provide our high quality goods, cheap prices and better services to all the customers shopping in our site. You are always welcome to gave your reviews about your shopping site, no matter good ones or bad ones. Looking forward to service you again! Have a nice day!

Thumbnail of user karenc405
California
1 review
1 helpful vote
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May 7th, 2018

Worst customer service ever! Items they sent were fake and when I requested a return they claim my item was not sellable.
They told me they'd refund a portion, but then a week later, lowered the refund amount by $7, saying the items were affected in the 2ndary market! WTF, I'm not doing consignment.

Thumbnail of user kathier1
Illinois
1 review
3 helpful votes
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August 9th, 2015

Ordered 3 items, a size larger than normal. All 3 were so small I had to send them back (no one I know is the size they sent me. My order # is 0YS*******CW*******B so you can verify I bought from them June 14th. Still waiting! I won't hold my breath.

Tip for consumers:
Pay extra for shipping so you can get a tracking number.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Thank you so much for your important feedback. We are always very grateful to hear from our customers.

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

We are also upset at the customer's dissatisfaction and want to ensure they are perfectly satisfied with their experience. We need to identify where the disconnect was so we may prevent it from happening again.

We are always more than willing and glad to offer help, please feel free to contact us to sales@dresslink.com

Could you please send us your order number by message here? If you do not remember the order number, please inform us your email address, phone number, transaction ID etc which can help us find your order number in our system, so we would be able to reach you, once the issue is confirmed, we would offer you a solution.

We are looking forward to your message here!

Thumbnail of user lyndae63
GB
1 review
0 helpful votes
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January 27th, 2022
Verified purchase

I ordered UGG boots for a Christmas present. From Dress Inn. I was sent one size 6 and one size 3 boot! They agreed to give me a refund and sent me a returns label. I posted the item back on the 30th December 2021. It was received by them on the 4th January 2022. I have a Royal Mail Tracked Delivery to prove this. I have asked for my refund numberous times, and I get the same answer every time " We have not received you parcel'. I paid £129 for the boots. I want my money back, but cannot get anyone to answer me. Just ' We have not received your parcel'.
Im at my wits end.

Tip for consumers:
I wish I had read all reviews before placing my order. I have lost a lot of money.

Thumbnail of user maggies12
Australia
1 review
3 helpful votes
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November 1st, 2014

I have ordered heaps of stuff and it comes to Australia in about a week so the delivery time is much better than aliexpress, I have ordered things from this site and it takes forever to come from some sellers and most of it was the pits and I never got my money back. Now some of the clothes on Dresslink were great but a lot the material was very thin. But hey I live I a hot climate and I can still sell them and make a profit. At the end of the day you get what you pay for so if you want an expensive looking dress than you need to buy from another site. If you want things quickly than use DHL or FedEx as China post is incredibly slow and if you want a better dress pay a better price.

Tip for consumers:
Read the reviews it helps to know what other people think, don't buy from the look of the photos, check the sizes and make sure they are about right but remember they always say there is a 2-3cm difference so better to buy bigger than smaller and if you unsure. Don't buy it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user danab89
Ohio
1 review
0 helpful votes
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April 1st, 2018

I ordered this dress on 3/10 for a party on the 24th. The company stated that shipping would take 7 business days. I received it yesterday... the 31st.
I intentionally ordered a size larger than my own, just to be certain of fit. It fit as if it were TWO sizes smaller than me.
Never again.

Thumbnail of user kassib
Oregon
1 review
1 helpful vote
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October 8th, 2017

Awful experience. Advertised Birkenstocks yet arrived as some knock off brand. Shipping arrived 4 days later than they advertised and what my email confirmation stated. Extremely slow to respond during the week (not at all on the weekend) and customer service obviously has a poor time with the English language. After exchanging emails for over a week, where they would not give me return instructions and dragged out simple instructions, they told me I needed to go to the post office to see if returning item would be worth it! Oh, and when I purshased from their website, it stated free returns! They deleted the negative feedback other customers left (left after I bought my item unfortunately) and then made obvious fake reviews with customers loving their Birkenstocks- which they are NOT. Theyve also updated the item description to not say Birkenstocks as well! Extremely shady!

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Hi Kassi,
I'm so sorry to hear that, we tried to find the complaints from aftersale email box, but nothing can be found with your name ID.
Can you please contact us to solve the problem? Contact service box is sales@dresslink.com

Have a good day!
Echo peng
Customer service dept.

Thumbnail of user franceneb11
Michigan
1 review
1 helpful vote
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November 27th, 2022

I had ordered dresses and despite having confirmation of return through the post office they refused to refund me my money. Jumped thrrough all the hoops of taking pics of each dress. Got return authorization, Kept saying they did not get return. Got the run around for over a month. Out +$300.00. WOULD NEVER RECOMMEND THEM!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sheriw9
Colorado
1 review
0 helpful votes
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May 23rd, 2017

I ordered 5 hoodies on April 8,2017 and they have still not arrived. I've contacted the customer service rep "Bree" several times and her replies are written in such poor English that they are rarely intelligible. Not only that, but she sends replies without even reading the message or remembering that she sent me an email telling me she'd have shipping info in 10 days, and 7 days later sent me the same email. I recommend if you're looking for online shopping where you don't pay $75 for nothing but a hassle and run around, try Gamiss.com, I ordered a bathing suit there at the same time as I ordered these hoodies and it arrived in 10 days. Dresslink order number: DLN496LZ5_CN

Tip for consumers:
don't order from here!

Service
Value
Shipping
Returns
Quality
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Sheri, this is Bree from Dresslink. Thanks a lot for your order DLN496LZ5_CN. You paid your order on 2017-04-08 00:25:18 and I shipped out for you on 2017-04-08 19:28:20 with tracking number RM772435828CN, you can track it here: http://www.17track.net/en/track?nums=RM772435828CN&fc=0 Please choose the post office which closet your house to ask your parcel. Courier will help you soon.

Thumbnail of user bobbief7
Nebraska
1 review
4 helpful votes
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March 24th, 2015

I have tried everything with these people all they do is give you the run around. I sent them my order number over and over they gave me a tracking number that didn't work, good at saying how sorry they are. I have as for a refund never got it. Ask them to resend my order never did that. More and more lies. Just don't order anything from them. I will never order from them ever again and I will also check and recheck before I ever order again from any one on line. DO NOT CALL ME DEAR!. It has been over A year now. You have not sent my refund. Or my order now. I have moved so I am sure you will use that as a reason to why I never got my order. Or refund now to. I would like to know how much do you pay the others to write a good review for you. Because I find it hard to believe that there orders were so great. Why others were not. I wish I would of seen your bad reviews before I paid for my order do not buy your never see your order. Or your money

Tip for consumers:
do not buy from this web site you will never see your items .my sister also has her order missing as well .she has been frighting to get her money back for four mo now just don't buy anything you will not get but you will get a lot of run around

Service
Shipping
Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, i am really sorry for the delivery problem, and beg your forgiveness. Could you please kindly provide your order number which you have not received to our email: sales@dresslink.com? i will help you to check the information about your order. Please do not worry, if your order is lost or returned back to us, we will give you a full refund. Await your email.
Have a nice day!
Sincerely,
Phoebe

Thumbnail of user saraha84
Michigan
1 review
0 helpful votes
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December 23rd, 2015

Like everyone else, I was skeptical about this site after reading the reviews on here. I haven't ordered anything international in a long time, and I was a bit afraid it would not come before Christmas since I ordered my package the midnight before the 20th. They had a variety of options when it came to which type of shipping you'd prefer, the default was China Post with no tracking number. I picked DHL, which of course ran a bit higher with costs but was worth it when it came only 3 days later.

The quality is good for the price I paid for, you can't expect more for your buck. I did inspect each item and noticed one of them had some loose thread on the back of the romper but easily fixable without even seeing a seamstress.

Overall I'm very happy with the order, and probably would order again in the later future. The selection of clothes are to my style and it wasn't a frustrating process. It was faster service than I expected and I got exactly what I wanted without trouble.

Value
Shipping
Quality
Thumbnail of user mohammeda440
Saudi Arabia
1 review
1 helpful vote
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June 23rd, 2020

Fake site, fraudulent services, customer service is the worst, no traceability, if you want to burn your money then this site is the best one... this is my third review for dressinn... my order never came it's been almost 3 months now, they sent me a form asking me to fill in so that they will either expedite or make a refund but till to this date nothing happend. Some one needs to address the issue. The below is my tracking and order no. Listed for reference.

RU*******NL
*******

Thumbnail of user anniel33
California
3 reviews
12 helpful votes
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July 9th, 2016

Just ordered several items from them and honestly, for the price I can't complain. I ordered 2 rompers from them which ended up either too small or the material was super thin. Although the style looked very similar to the pictures on the site, the sizing is very off. I ordered one size up and it was still too small. I would probably suggest ordering two sizes up on certain items (like rompers and shirts). The bra and skirt I ordered fit just right. The timing of shipping was fine-- items came to me in about 10 days, which is really good considering it is coming from China. I ordered from this website knowing the sizing would be off and the materials to be of lower quality so I wasn't surprised when the package came into the mail. I would order more items from them again.

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear, so sorry about the problem and if your order items have size problem, please send email to: service@dresslink.com and our service man will help you fix the problem for you soon, thanks a lot.
I sincerely apologize for this inconvenience and beg your forgiveness.
Any other query, please freely message me at the first time,I will reply you within 24 hours except the weekend or holidays, Thanks.
Have a nice day.
Yours Sincerely,
Bree,
Customer Service Department

Thumbnail of user harminab
Netherlands
1 review
0 helpful votes
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July 28th, 2017

I ordered two intems. First i've waited for 7 weeks to get my order, but i did'nt get it. Then i mailed dresslink, and they said that my adress was wrong. What i think a kinda strange... so i asked to get my money back on my bank account... and now they say " it's failed to pay you back on your bank account.

I'm not happy with this service and i don't order other intems

Thumbnail of user dianal12
Sunny L. – DressLink Rep

Dear Harmina, This is Bree from Dresslink. Thanks a lot for your order in our site and I am very desire to help you track your order, But I do not check out your order number with your name. Could you please provide your order number here so that I can track for you soon? Waiting for your reply and have a nice day!

Thumbnail of user carolm260
Canada
1 review
1 helpful vote
  • Send Message
January 12th, 2018

This company is the worst I've ever delt with. They shipped knock offs even though my invoice stated the brand name. They shipped items just in an plastic bag, so the items packaging was completely trashed when it arrived. I was unable to gift these because of the condition and they were knock offs. They started with "keep them and we'll give you $5., I refused then it went up to $6, only going up $1 every time I refused. I kept refusing and demanded a full refund. They then said only when I returned them back to China and they resecived them (at my expense) would they refund. They went in the garbage where they belonged and I'm not spending another dime on this company. Customer service is none existent. Save yourself a lot of time and money and shop elsewhere. They are frauds selling knock offs. I wouldn't even give them 1 star if possible

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From the business

Dear customers,
If you have any order troubles or need any help, please do not hesitate to email us via sales@dresslink.com. Or if we haven't reply your review, please also email us directly. We will deal with it as soon as we can.
Have a nice day!
Sunny
Dresslink Team

Company Representative

Thumbnail of user dianal12
Sunny L.
Dresslink Customer Service

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