business logo of Duluth Trading Co.

Duluth Trading Co.

duluthtrading.com
americana, casual, lounge, general men, womenAge 26-45
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About the Business

Duluth Trading Company, founded in 1989 in Duluth, MN, specializes in durable and functional gear for men and women. Known for their Superior Standard™ of quality and No Bull Guarantee, they provide reliable products designed to withstand tough conditions, ensuring customer satisfaction and lasting performance.


duluthtrading.com
+1 866-300-9719
USA
Duluth Trading Co. is part of Duluth Holdings, Inc.
Founded in 1989
Clothing item from Duluth Trading Co.Fashion apparel by Duluth Trading Co.Merchandise from Duluth Trading Co. clothing lineDuluth Trading Co. fashion product

Business Highlights

General

Parent Company: Duluth Holdings, Inc.
Year Founded: 1989
Target Gender: men, women

Shipping

Shipping Cost: $6.99 - $17.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $50

Returns

Return Policy: not free
Return Instructions: products unused can be returned or exchanged. exchanges would be free
Return Cost: $7.99 label fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: americana, casual, lounge, general
Body Fit: regular, plus size
Available Sizes: Men's (S, M, L, XL, 2XL, 3XL, 4XL), Women's (S, M, L, XL, 2XL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, email
Support Phone: +1 866-300-9719
Support Email: customerservice@duluthtrading.com

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: TopCashback, Rakuten, Active Junky, Mr. Rebates

How would you rate Duluth Trading Co.?
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Reviews Summary

Duluth Trading Co. has a rating of 1.6 stars from 225 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Duluth Trading Co. most frequently mention customer service, bull guarantee and credit card. Duluth Trading Co. ranks 75th among Outdoor Clothing sites.

service
100
value
98
shipping
95
returns
83
quality
94
North Carolina
1 review
4 helpful votes
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I can't review the product. I don't have it. I ordered 12/12. Order confirmation said product was in stock and would ship in 1-2 days. I chose the 3-5 day delivery option. On 12/21,9 days later, I received an email saying product had shipped and would arrive 12/28. Needless to say, Christmas will be late. When I called to ask why it took so long to ship an in-stock item, I was told that the item was back-ordered and that they had notified me on 12/17 of said status. Nope. I received 12 other messages from them it that time frame, but no notification of delay. Even if they had sent an email on 12/17, that was 5 days after the order that they said would ship in 1-2 days. I was told two days ago that I would receive a call from customer service. Nope. This was my first experience with Duluth Trading Company. I'm not convinced they care about their customers.

Date of experience: December 24, 2016
Alabama
1 review
1 helpful vote
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Bought my husband some work pants from Duluth and within 5 months, they split open at the crotch and the pocket split open. My husband is a foreman so he does not do strenuous work that would make these pants do that. I emailed the company and they sent me a return slip so I sent them back only to get an email saying I was not eligible for a return cause it was normal wear and tear. So I called and talked to a supervisor and she said there was nothing they could do. So not only we are out the $200 return, we are the pair of pants we sent them. So they do not stand by their guarantee at all and bad customer service.

Date of experience: May 11, 2021
Ohio
1 review
0 helpful votes
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I bought a leather belt about 10 years ago. It's clearly printed on the backside as Lifetime Guaranteed.
I'm still alive. It's my mistake that I would actually live longer than the belt... and the B. S. guarantee.

Date of experience: February 10, 2022
Arkansas
1 review
1 helpful vote
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Firehose pants, New version is cheap junk
March 14, 2023

Really disappointed with the new version of the Firehose pants. Material feels like some sort of stretchy cheap knit. Pockets are now shallow, so when I sit or lay down, everything falls out. I've been buying these for years. Won't buy another pair. Carhhart pants for me next time.

Date of experience: March 14, 2023
Michigan
2 reviews
8 helpful votes
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Their advertising worked; I decided to buy a pair of firehose flex carpenter pants. Unfortunately, after wearing them roughly 5 times, I was building a deck one day, barely rubbed past a nail and tore a hole in the seat. I think literally every other piece of work clothing I have is more durable. Absolute garbage. To put the icing on the cake, customer service told me I'm out of luck (in friendlier and more political terms). No refunds or exchanges.

If Duluth Trading put some of their marketing budget toward product development, I'm guessing they would have much happier customers (albeit fewer of them... and we all know it's about the almighty dollar). Suffice it to say I will not be patronizing this company again.

Date of experience: April 26, 2021
Alaska
1 review
0 helpful votes
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Cheap quality!
October 1, 2023

First of all,after I purchased 4 pants (flaxpidition)the threads on the back pockets broke in the first 3 days.I don't even mention, I payed 90+$ for each,in few days price already 60+.If you going return something they will use new price.What a business(

Date of experience: October 1, 2023
Alaska
1 review
1 helpful vote
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Excellent winter wear. Excellant toys for Christmas.
I didn't care for the name brand underwear, weird fit, but their work pants can not be beat. Definitely try out the fire house and fleece lined products. Must have for cold climates.
Great add campaigns. Great returns.

Date of experience: August 31, 2018
Georgia
1 review
8 helpful votes
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Ex Duluth Employee
August 14, 2020

I used to work for a Duluth Trading Retail store. It's one of the worst experiences on the planet. Customers are entitled and they don't read any of the signage in the store. There is a clear checkout line but they insisted on just walking up to any old counter. The managers were too busy feuding amongst themselves to get any work done. The clothing is overpriced. While we did inventory the actual cost to make $30 underwear was like $2.50. Ripoff. Also, customers, do not go into that store to pick up your online order if you did not get an email saying it's ready. Regardless of what the website says. Those poor part-timers have enough to deal with.

Date of experience: August 14, 2020
New York
3 reviews
0 helpful votes
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I have purchased the same pair of pants multiple times over the years at both retail locations and online. I have worn many of them until the bottoms are all frayed. The are a more expensive option than equivalent brands but I have been pleased in the past. Instead of contacting me to tell me the item that I ordered that was in stock when I placed the order- was no longer in stock and discontinued. The just cut corners to get the order out the door whether it was correct or not. It has gone from what I considered a top notch company, but now downgraded to a Buyer Beware! They no longer stand by their commitment to their customer and don't care about the consumer. I posted this same review on their website but conveniently it did not get posted -- so the reviews the do have on their website are probably fake.

Date of experience: October 11, 2021
Texas
1 review
0 helpful votes
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Great products
April 7, 2022

I don't know what everyone's problem is but my family loves their products. I bought 2 pair of Flex Fire Hose pants for my son who drives for a living and he absolutely loves them. He and I both think these pants are very comfortable. They do shrink a little so keep that in mind. I like my Levi's, Wranglers, etc. but these pants are so much more comfortable and look good. Sorry I do not have my proof of purchase but I and my family are true customers. Denton TX store!

Date of experience: April 6, 2022