Easirent

A really racist and discriminatory company.
If really want to avoid a bad experience, avoid them.

I have been living in Newcastle for the last 7 years, and never had an experience like this. The manager was extremely rude and abusive.
I have provide them with every proof of address details they require but the more I did, the more they asked.

Showed them bank statements and council tax bill, and the manager said to me how do I know these are not fabricated?, Showed the statements directly from my Mobile bank app, still.
He wanted me to show my mortgage documents that I left at home.
How on earth, I would get that.
This is purely because of my race.

Taking this further, in the meantime, if you a foreigner or something like that, this is the worse place you can go to, I had to stop myself not to punch the manager.

Reading all the reviews i knew i had to call to place my order for a convertible a week in advance.

I had also called 2 times to confirm they will have the car, on the day after i reserved and a day before the reservation.

On my arrival i do not see any convertible in the lot and the dime drops, they screwed the pooch!

After waiting in line for 30 minutes they told me the same.

As this weekend convertible was a promise for a road trip - i had to scramble all morning and ONLY find one with enterprise for X4 the price which i had not choice but to book

Additionally, no one answers phone when i tried to check if they refunded my deposit

Beware - don't take chances - pay 10% extra on hotwire on their blind specials but do not step a foot at this rental place!

BEWARE. Booked a car one week in advance from Easirent.com via Vehicle-rent.com. At pickup time told no vehicle of any kind available. Simply told that cars are "subject to availability" which is not found in the terms and conditions. Online minutes later I find other vehicles available from them online. My "manage bookings" reference number ******* not then recognised when followed up. Vehicle Rent not picking up when phoned. Funds charged to my account but not refunded. No effort made to contact me. They said "we do not have contact details for people who book on the website". This company does have a permit to operate at the airport. Quotes given on email are simply links to a webpage where customer service section lacks transparency or functionality. FRAUD! Watch this space.

One big ripoff! All of the negative reviews are 100% accurate. Waited 1 hour for the shuttle. There were so many waiting that some of the passengers had to sit in others laps so everyone could fit and not have to wait another hour. When you get there the location is a very shady looking run down old gas station. The customer service is terrible and they pressure you into purchasing extra insurance and toll passes. 2 1/2 hours later we finally got the car. Terrible experience and ended up not being any cheaper. JUST DON'T DO IT!

Believe every bad review, truly didn't know companies still dealt with customers so appallingly these days.
Added and paid the Zero excess to car rental rather than leave such a large deposit prior to landing in Dublin.
At Dublin held to ransom for over an hour because the premium should have been more according to the reservation agent. Particularly unpleasant man named Gintaus. Eventually as it was going nowhere paid the extra £40 for 2 days cover so I could just get on with the weekend.
Rang "Customer Services" and spoke to Liam once back in the UK on the following Tuesday, come Friday no reply so rang in again and it was like the film "Finding Dory" so had to tell him the complaint again. His answer? We cant locate the call recording so we cant do anything!
Fantastic piece of logic! In that case obviously there is no complaint and everything's great! Honestly pay more and go elsewhere, by the time they've stung you it'll end up costing you less anyway.

DO NOT USE easirent! They rip you off. Charged us extra fees to drop off at different location - even though you book it with different location selected. Plus they would not except our "paid for global insurance we already paid for on priceline". There location is a 10 minute drive from airports away from the other rental cars companies - so you don't have a choice to say forget it. They have no director of customer service and Paul Henley and Janice East service manager would not read or listen to our problem with how their company runs business. The representative tried to get us to pay extra insurance of $360 then kept lowering the rate - this was done on a separate piece - I wonder what kind of scam the Edinburgh office is running! Plus you can get no one on the phone.

After many years of renting from these guys, it is only when there is a problem do you realize they have no logical customer service skills.
I have been insulted by being accused of 'mis-fueling' a vehicle which was rented with a full tank. Vehicle broke down after driving from Heathrow to Bournemouth, when it misfired badly. AA took vehicle to Toyota and drove me to Southampton for replacement.
Without them finding how much fuel was drained to prove I could not have added anymore, which in its self is not logical if I have only driven around 100 miles!?
Now they refuse to refund the 95 pounds fuel deposit and have stolen another 477 pounds to pay for someone elses mistake!? Branch just ignores me and customer care says they assume I put in wrong fuel!?
AA was right when he said this is a 'bunch of cowboys' company... So unless I receive my money I guess they are off my supplier list...

My central complaint is that i was accused of having damaged the car,
But i have not.
The details: By picking up the car was not clean. By checking for
Scratches, damages etc. i and Customer service representative could see
Some small scratches around the car.
These damages were small so i comply to NOT WRITE UP. This was a big
Mistake!
By dropping off the car another member of your staff blamed me
Scratching the car on the right site. He spoke very unfriendly in local
Slang language even he knew i am a foreigner and nearly unable to
Understand.
I tried to explain, that the scratches were already exists by picking
Off the car but he won't absolutely not discuss.
Whatever, i was forces to pay 235 pounds or loosing my deposit of 1500
Pounds, so i payed.

Easirent Car was not easy at all. We had the rudest girl on the service desk, very miserable and unhelpful. Rude when we didn't accept any extra add ons. Didn't offer any advice when declining every single proof of address we had to offer. Blamed us for there system failing and not accepting any of our creditcards. Said we had bank issues. Hands down worst experience with any of the car rentals we have used. Walked away with no car, missed my family wedding. (Family from NZ were over)

This girl needs to learn how to smile, be polite and do her job better.

I would recommend everyone to use Greenmotion, they provide excellent service!

I had previously written a 5 star review, and was a very local customer to easirent, unfortunately I had a terrible experience in late August hiring a car. We waited 4 hours for our hire car, and were given an empty tank of fuel, which is a direct violation of the contract. I went through the correct channels of lodging a complaint & believed that hopefully a customer service representative would come to us to turn the issue around. Unfortunately, I waited 63 days for a response which was honestly about 3 sentences of 'sorry you had a bad time, no refund due'. As someone who works in customer service I am appalled by the level of genuine indifferent feeling towards customers, especially loyal ones who gave the company an opportunity to turn our negative experience around. Unfortunately I will never use easirent again, the cheap price was not worth the headache & frustration it caused me.

Rude people at the service desk. WE waited 8 minutes in the office for help standing right in front of the lady working at the Tampa airport location on Cypress 'Road. She acted disgusted that she had to help us. The car was a Nissan Versa. Pile of used just.

Two months after renting a car from them I get a charge on my credit card. I call them and ask why. They could not explain the charge for 51.33. I had charges reversed.

This is a low budget garbage company that you should run as fast as you can away from. Pay a little more and get a National Car or something else. Easirent is not worth the savings.

We were picked up immediately at the Tampa airport by a very friendly young man. When we went to get our car we found out that Priceline (do not advise renting through them) had cancelled this reservation and made a new one at Ace without notifying us. Liea, at the front desk, was so helpful. She offered to have us taken back to Ace at no charge and also gave us Ace's phone number. We quickly cancelled the other and stayed with Easirent. Liea not only got us a car but saved us $100.00! She turned a bad situation into a great one. Thank you Leah! Highly recommend.

Absolutely horrendous. We've rented with easirent before and had no issue, but never through Luton. We booked a cat b car and were given an a, with only 4 seats instead of 5. The man who gave us the car pointed out a few small surface scratches and insisted he didn't need to write then down as they could not have a nail put in them they were considered superficial. As it was raining we were also required to traverse a lake to enter their office. Upon our return they claimed one of these very same scratches was deep and we would be charged £195 for it. The manager was ignorant, rude and would not accept anything we said, he refused to discuss this with me as the car was in my partner's name, he laughed at me when I stated I would make a complaint to head office. Absolutely atrocious, never again! My guess is they'll wax the insignificant scuff and con the next person!

Unprofessional lots of hidden charges, car was filthy inside and out. Barely made plane because they were almost an hour late opening up so there was no one to shuttle us to the airport, pended the 250 deposit for 20 days before coming off my credit card. No one should ever go there ever if there was a zero star rating that's what they deserve

Used to be pretty reliable, and certainly well-priced. The former can no longer be said. They are the only rental agency to my knowledge that requires two very recent utility bills as proof of address. The first time I rented, this was fine, and since then (for another dozen rentals) they always provided a car without asking for this paperwork again, since I was a known customer. Tonight, they decided to enforce the rule anew, which poses a problem as my current flat has dongles for electricity and gas, and water is included in rent, hence I receive no utility bills. In spite of recognising me (one staff member knows me, anyway) and having my name in the system, they refused to rent me the car I'd reserved. It's now impossible, purely by virtue of where I live, to rent a car from them, unless I were to move to another property. Absolutely abysmal service - great way to treat a long-term customer of both the Gatwick and Manchester branches. Won't rent from here ever again.