Easirent

The whole experience is designed to catch you out then steal money from you. A very unpleasant experience. The prices are very low but the product is rubbish. Liars and thieves. Do not use this company. You will undoubtedly regret it.

Do not rent a car from this place. After waiting almost an hour at the airport pickup we finally arrived at the rental place. The supposed manager tried to up charge us. We were also told that we would have a free extra driver at booking and this was not the case. He would not even look at my confirmation. After arguing back and forth the "manager" said he would not rent to us. I am sure this was the best thing to happen to us. Went to Hertz and had a problem free rental experience. Be careful it was very shady.

DO NOT USE this company. I booked a hire car for 2 days in London. Upon arriving at the airport at around 10:30am, I travelled to an industrial estate where the rental place was set up, only to discover they had no cars available. I was not offered an apology, but was told that if I waited until 4pm, I 'might' be able to get a car. When arguing my point, I was sworn at by the manager. I was left with no alternative but to leave without a car. I wrote to the car company on my return home and had to chase a response. I got a half-arse apology and my money back. A complete waste of time when there are so many competitors out there. Look elsewhere.

FRAUD
Once we rented the car they asked for 1500 pounds of deposit + 99 of deposit for gasoline + 80 for an insurance. We had a flat tire and they did not send anyone, we had to change it ourselves, but the car did not have a jack... so we had to stop a car on the street to help us. When calling again, they advised us to take it to a garage and pay for it. By having insurance contracted, we would return it. However, more than 4 months have passed and they have not returned anything, neither the money from the wheel, nor the gasoline money, or they have unlocked the 1500. They do not respond to the emails, and over the phone they tell us that due to the data protection we have to go in person... we are tourists and of course that is not easy as they well know.

Only in TripAdvisor you can check more than 620 bad reviews, this company is a fraud

ROBBERS!

Rented a car from LHR, upgraded, long wait, car not serviced, dents scrapes and dirty interior, was dark so could not see. Poor reporting of the car condition. Return at EMA - jobsworth staff, resist overtones and uninterested in service. Never hire from these wide boys! Finally n refund as I was two weeks late. Despite all the photographs apparently service lights are normal?. Cheap is not better stick with reputable companies.

My honest recommendation if you are reading this. Don't even go near to Easirent jsut because you could save few pounds. They are terrible and soon I realised I was arguing with bunch of Idiots. It was not too late when i saw another family who were in the same situation like me and ended up in brawl. Protect your credit card before it runs out of credit limits! I'm giving 1 start for this review because i cant post a review with zero star.

They had sold out of the class of car I'd booked so after waiting half an hour for pickup at Belfast International then driving 15 minutes to the office they then had the cheek to say I would have to pay an extra £120 to upgrade to the next class. After arguing for half an hour they returned me to the airport as I refused to pay extra because they ran out of the right class of cars. All other companies were booked out so I then paid £55 for a taxi. No refund yet.

The overall rating is 1*! I made the mistake of not doing my due diligence by not looking at the company's lousy history prior to renting. I was lured by the low price and went for it. Has everyone else made the mistake of not researching the company like I did before contracting with them? I just cant t fathom that everyone on here made the same bad judgement. If thats not the case, why even consider using Easirent after all these bad reviews? Its like being asked to be ripped off and then complaining afterwards. How many bad reviews must they have before its obvious its a shlock house? If you use their service after reading all their reviews first it makes no sense to post a review afterwards complaining. The one thing I am sure of is that Easirent can not possibly have any repeat customers.

Strongly recommend to STAY AWAY from Easirent. They fraudulently blocked funds on my card on more than 1 occasion too. Their customer care is non existent apart from the sales aspect. Great sales team on the front to sell you their service but terrible customer service afterwards. You really do get what you pay for! Stay away because it's terrible having to deal with them.

Absolutely appalling company. Was charged twice for cost of car hire and charged for a full tank of petrol when it was only half full. Upon complaining, was told that there was 'nothing on their system' and the cost of the second car charge was for insurance (this is a lie) and we will not receive anything for the petrol as we should have returned it empty! All they do when you complain is refer you to the website to lodge a comment which noone comes back to and the attitude of the staff over the phone is awful. This company should be shut down, it is absolute daylight robbery and a complete sham.

U will regret for your life if u book a rental with them. They will charge u double the amount of car after u return the car and there are hidden charges that nobody will tell u. There's no customer care to deal with.

I was disappointed with this company and with driving around Tampa, in general. I thought I was getting a good deal when I rented a car with them for 10 days for $345 via Expedia. When I showed up, they charged me an extra $450 for required insurance including $12 per day for a toll package. I opted out of the toll package which, in the end, did turn out to be the right way to go. But tolls are also a scam in Tampa because it's sometimes hard to know whether or not you are getting on a tollway. I know that I blew through one toll for sure and easirent charged me $30 for that. But, now they've charged 2 more $30 charges for tolls that I never knew I had. This still is better than paying for the $120 toll package.

Use a burner credit card that you can cancel after working with this company if you don't want to have toll bills coming at you for weeks afterwards!

Toll Date and Time License Plate Toll Agency Exit Plaza Entry Plaza Fee Toll
08/29/2024 09:56 PM 43XYV7 FL Tampa Hillsb Expwy TAMPA SR618 SELMON EAST MAIN EB $0.00 $2.08
08/29/2024 $25.00 $0.00
Totals $25.00 $2.08
Taxes: $1.88
Total Charge: $28.96

I've used several car hire companies in various cities and they've all been pretty consistent. And then I rented with Easirent (via Atlas Choice).
They AREN'T based at Heathrow Airport, but in an office at the Sheraton, so a bus ride is needed from the airport.
I'm surprised The Sheraton isn't losing patience as Easirent customers are hanging out waiting ages for their car - we were told they only had 2 drivers that day, whatever that meant. This is peak season (end of July).
The staff were all joking around (together) but not pleasant to customers.
I was told our car was new that day in a way that I was meant to be grateful or something. On return, some scratches were noticed on the plastic wheel trim and I was treated like some kind of criminal for 'damaging the new alloys'. Total cost £250, for a £16 wheel trim.
Vile people. Terrible service. Feels like a scam.
Pay a bit more for a reputable company - it'll be less in the long run.