Easirent

I reserved my car online. I reached the airport waiting for the shuttle and took over half an hour when I called the automated service said every 15 minutes a shuttle will arrived. I could not get a live representative. The shuttle guy was on his phone and used a lot of hand gestures. It took a hot 5 minutes while we where in the car for him to stop his call to say hello.
The lady at the desk was rude and made bad faces when I was to ask any questions or ask her to check other quotes on cars. She didn't even tell me I was not getting car I ask for until we were outside.
The car smell awful and we told her about it and She disregard the fact. Into the day I realized the low tire light was on. Everyday I constantly put air in the tires. I did not have the time into my vacation to return the car. Overall I would not rent from Easirent again.

Rented from them this month while in Ireland. Had booked on line for what I thought was a great price. When we picked up the car, got hit for insurance which cost more than car. Car itself was fine. When we go to drop off the car, no one is at the building. I called the number on the door and man says he will be there in 10 mins. No one shows up, had to get a taxi to airport. When I called man back to say where keys were for the car - no answer. Called 3 times. Finally I called the pick up location and told the woman were the keys were and also called another number from their website and left a message on machine where to find the keys. I'm filing a complaint through Holidaycars.com where I booked them. STAY AWAY FROM THIS COMPANY! There are no savings.

I booked a car rental for over 5 weeks in June, & it had a free cancellation clause. 3 days later I cancelled it as I found I no longer needed it due to changes in my plans.
Although I wasn't supposed to pay until pickup of the rental, my credit card had been charged the full amount (over£530) immediately!
I reached their customer service who said they would refund it. That was over a month ago. I contacted them again & they gave me some story about the backlog of cancellation refunds they were working through & that mine was approved & was to be paid within days. That's what I was told over a month ago. They refuse to give me an estimated date that I would receive it.
They have deliberately held on to my money for almost 2 months now.
They are crooks. I would never deal with them again. I recommend you beware of dealing with them also.
I'm going to look into what legal recourse I have & which regulatory body I can report them to.

Mine is a similar tale to most others on here. I was charged for insurance that I'd already paid for through the online booking agent - though NEVER had any explanation given about it. I was left stranded at the airport for nearly an hour (in freezing, howling winds) - actually, it wasn't at the airport - I was told, when I called them, to walk out of the airport itself to meet them at a petrol station (had to do this with 2 large suitcases - was the same when I returned the vehicle). Picked up car from a wooden hut tagged onto the back of a hotel about 4 miles from the airport. Have attempted to raise my complaint with them by telephone and email, on numerous occasions - even with the MD, who read and promptly ignored my email. This business is unbelievably poor - I genuinely believe I was mis-sold to and now am being totally ignored. I would never recommend any aspect of their business to anybody - use at your own peril...!

I rented a car online from Easirent and picked up from Bristol airport on 18/4 for 2 da
Ys. As of today 9/5 the deposit charged on my credit card still has not been released. I have emailed them countless times but they never reply. Made countless calls, and was told by the guy that answered the phone, 'I have been too busy to reverse the charge on the credit card', that was 5 days ago! They are hopeless and will never use them again.

BEWARE: Easirent is a fraudulent company
BEWARE: This company is a rip-off. They do not respect the prepaid vouchers. I had to pay again for what was already prepaid through the intermediary (e.g. One-way drop off, cross border fee and unlimited mileage).

Moreover, their cars are full of dents and scratches. Then they charge your credit card for them...

I'm really disgusted by their fraudulent behaviour.

SHAME ON YOU #Easirent

EASIRENT HEATHROW - These people are scammers and very unprofessional - do not rent from them! They have low prices but get you when you return the car by looking for small marks. There was a tiny scratch on the car - they said was not there before - I was charged £250 + for a tiny mark. The car was given to me not cleaned from the previous person. Also, the shuttle they use only comes every 30 minutes and takes 40 minutes to get to the rental office. Nearly missed my flight because of slow system and them charging me for tiny mark. I've been renting cars for 13 years and never had any issues! Low prices but they try to scam you with insurance and marks they conveniently find!

Absolute worst car rental experience. I can't even communicate my anger coherently. They double charged my credit card and when I showed them my credit card statement they claimed that it did not double charge and I would have to call my credit card company. The cr dit card company has now opened a case to investigate because it is easirent that screwed up. The staff were extremely incompetent and kept trying to sneak extra charges into my rental agreement with excuses that they were mandatory and when I booked the car the price shown didn't include all sorts of random charges. This company is shady and lacks any sort of integrity. Stay away at all costs!

They tried to con me by pressing on me to take extra car insurance that cost $250 extra. The whole process of renting the car took 2 hours. There were so many minor scratches on the car already there when we rented. We had to check the car thoroughly before we rent. When we returned the car, they claimed we made an extra scratch which would have cost us our deposit $2500. Luckily we took photos and showed that the scratch was already there. They even tried to deny it even with photo. Do not rent from these guys. They are con artists!

This company is the worst rental car company on the market! After we picked up our rental car at Jacksonville airport, we didn't make it 15 miles and the car was out of gas. Then, when I tried to wash all of the bug smatters off the windshield the wiper fluid was completely empty. This was a 2020 car. The back seat reeked of urine. The biggest issue was they never had me sign ANY contract at all, including gas provisions. When I reviewed the contract they emailed me there was a scribbled signature on 3 areas of the contract stating this was my signature. Highly illegal! I tried to talk to a manager but repeatedly was told to call a number that is never answered. With a full lobby of customers, the girl behind the counter left to go "buy shoes" leaving a young man there by himself for more than 30 minutes. If I could give this company a zero I would. Never mind emailing them. Never a response.

I cannot emphasise enough how unsatisfactory the experience of renting from Easirent was. I feel stupid for having fallen for the low headline costs of the deal (£85 for an estate car for 3 days). Our final bill was more than £300, including £145 when we returned the car (which was also smaller than the one I had booked) for a "new" scratch miraculously discovered on return. Other charges / revenue-generating opportunities include £25 for fuel (please return empty - always a way to make more money), additional driver charges and excess-reduction payments. Not only that Easirent (presumably named ironically) required not only not one but two proofs of address but a DVLA check code to prove that your driving licence is valid. The process of retrieving that requires a national insurance number as well as a driving licence number. And then once you get to the airport, you have to take a bus to reach the portacabin that is the Easirent office. Never again. Avoid, avoid, avoid.

Worst experience I have ever had with a rental company.
They did not have our car when we arrived and we had to wait for almost 6 hours before they were able to offer us another car than agreed upon.
We had a rock hit the windscreen and they ended up charging us 975, when a local garage would do a total replacement for 250.
Do not recommend this place- rent with a company that is trustworthy and honest and that wont ruin your trip.