Easirent

Worst company ever. Had a car booked from Belfast international. Didn't have my booking ref but called give all my details and they said we don't have a booking. Walked around for 2 hours until we paid £130 for a new car. Got home and the booking was with these crooks! Called and the man I spoke with was rude, talked over me and said if I made a booking through a broker I should try for my money back from them! It was easirent who made this error and left us out in the cold! Not even a sorry! Even tried to tell me first of all we made the booking for February which I corrected them with a copy of their own email!

Jonal d

If you're going to deal with a representative Request to have Jonal D. To assist you. I know there's a lot of bad reviews however, this gentleman was able to make my experience 5 star. I've had to rent cars on several instances in the past month. And Jonal has assisted me with the utmost courtesy. I've dealt with other clerks that didn't go above and beyond. However Jonal always notifies his superiors on my delays and wait time to expedite my service. Not all clerks are the same and he represents this company in a professional level. I almost decided to never rent from these guys do to experiences with other staf members however he set the bar and i still continue to due business with easirent. You guys should commend him and give him a managerial position or raise.

This was by far the least professional car rental company I have ever dealt with. I booked the car on Obitz.com and when I arrived at my scheduled pickup time, the line was out the door. We waited nearly 3 hours to finally get a car that was far smaller than the one we reserved. In addition to this, there were up-charges and hidden fees everywhere. All told, we paid 5x what Orbitz.com said the cost would be. This includes a 95£ deposit for gas that was only partially refunded. Once we finally got on the road we got a flat tire only to find that the spare was flat as well and needed to be replaced. Due to this, my 5 member family was stranded for the night on a country road late in the evening. It took over 24 hours to get this fixed and back on the road. What a nightmare! Others may report a good experience with this company, but if you choose to rent from them you will likely be very disappointed.

Terrible company. DO NOT USE THEM
DON't think you are getting a good deal.
I rented a car for my Miami trip. Plane was late and was late picking up my car.

My car was cancelled by the company for being 2 hours late for pick up. NO notice in their policy of cancellation or any notice what so ever. Was told to go and request a refund. Refund was denied because I did not pick up the car.
I could not pick it up because they cancelled it and wanted $50 reinstatement fee which I refused to pay. Nothing in their terms and condition have language as to this. I asked to see the policy and they would not provide. What a terrible customer service and lack of understanding of what customer service is.

I book a car through easirent before landing in the UK. I prepaid $140 for the full insurance. When you get there they tell you that you have not paid any insurance. They then force you to pay it again or leave a deposit of $2500. They made up multiple stories of where the initial insurance money may have gone. At this stage all the prices have now gone up. Instead of getting customer service they just lie to you. Worst rental company I have ever delt with. DO NOT DO IT! STAY AWAY!

I've rented cars a few times and never had as many problems with a car rental as I had with this one, a huge queue and waiting over an hour to get the car, rude employees, never had problems with my card to hold the deposit However, they did not accept and charged me a fee in addition to the rent of 111.00 pounds told me they would not charge me anything else, the same day they charged more 95.00 do not know what! The vehicle was dirty and the tank was not full I spoke to the person on the survey and he said he knows the car and knows that everything is alright! It was the worst rental company not indicated to anyone easy has nothing!

Orrible service, 45 min before they were ready to give us the car, nobody there, to check the car for damage whit us before we leave the garage and when we return the car (12 hours before the rent expired) we check again for damage and we leave the car in same condition as we get it. After one week they charge me 283 pound for a damage on the car and when I asked for more information and pictures of the damage they didn't answer anymore. Terrible call service with no answer and when they answer they hang up the phone.
Now I understand why they got 1.1 stars on trustpilot.
Stay away from this company!

Easirent is a scam. They were very hard to rent from, seemed shady, and our car broke down on the third day of a 10 day rental. They left us stranded for a full day on the side of the road - we finally left the keys with a tow driver they sent 8 hours later who had no idea what to do with it. We had to go our own way and rent another car from another company. Easirent further claimed that it was because deisel was put in the engine, which was most certainly not the case, as attributed by the receipts I have, and the attestation of the tow driver. Not only did they waste an entire day of our vacation, they charged us for the 10 full days, and claim we owe another $600 for tow and repairs. I have since read dozens of similar stories about Easirent on travel forums. It is a scam company.
We rented through Holiday Auto, which is damaging its own reputation by representing them.

SCAM! Be aware that Easirent is a fraudulent business. They first try to make you pay a different car saying that you were too late or that your car is not longer available.
Then they find some excuse and force you to buy insurance although you have it already.

Worst of all they accuse you damaging a car, that you didn't do! They charged me 380 EUR for a little scratch on the rim, I even didn't do! See attached photo of a scratch. Imagine paying 380 EUR for such a scratch you didn't even do! Outrageous!

Stay away from them. I know I will.

The time scheduled for my pick up was 18:00; although I thought I had asked for 8:00 pm. However, I cannot say for certain whether this was my mistake. Nevertheless, I telephoned the rental company from the airplane when my flight landed, and that was within the window allotted for my car rental. I was told to go through customs, etc. and then call again. I went through customs, which took about an hour and then my luggage was lost, so I had to deal with that. Then I called the car company again, and they said they had given my car away and the cheapest car they had available for me was almost 20 times more expensive. Then I heard while I was there the person say the same thing was going to happen to five others that night! I think this might be a modus operandi. Needless to say I will never rent from this company again.

I had been a long time customer of Easirent for about 3 years, renting from them every other week. After pre-ordering my car a month in advance, I arrived at the desk as usual, to be told that I had hired a car from them for more then ten times and would now be unable to hire a car from them. I was stunned to say the least. No one could help it it was basically well that's it, unlucky, so I was bundled back into their van and dumped back at the airport to try and find an alternative. Complained to both Easirent and the BVRLA, which if you go through the same experience, I'd advise you not to bother, as poking yourself in the eye with a stick would be more advantageous.