Easirent

I had been a long time customer of Easirent for about 3 years, renting from them every other week. After pre-ordering my car a month in advance, I arrived at the desk as usual, to be told that I had hired a car from them for more then ten times and would now be unable to hire a car from them. I was stunned to say the least. No one could help it it was basically well that's it, unlucky, so I was bundled back into their van and dumped back at the airport to try and find an alternative. Complained to both Easirent and the BVRLA, which if you go through the same experience, I'd advise you not to bother, as poking yourself in the eye with a stick would be more advantageous.

I am very disappointed and regret renting from these people. I rented a minivan and upon picking up my vehicle was told that the price I paid was only for tourists and not locals, (this is FLL airport) and I must pay $50 extra for each day I will be having the vehicle. This information was NO WHERE when booking the vehicle. They are a set of sneaking thieves! They know it would be hard to find another vehicle with such short notice, especially during the holidays, and you'll be left with not much of a choice. The price advertised is never the price you pay when you go to pick up the vehicle. I should have stuck to my usual rental places like Budget and others.

I usually have a good experience with this company. I rented a car and was charged three extra times for the car rental. When I called the local rental office, I was told to have my credit card company refund the money. The only way that would happen was if I claimed charges as fraudulent. I was then told by local office that customer service center could only reverse charges. I sent them an email and received a response that email might not be viewed due to COVID and lack of staffing. I am still trying to get a refund.

COWBOYS! Horrendous customer service. Filthy office, filthy courtesy bus, filthy cars and scruffy unprofessional staff. My downgraded vehicle was soaking wet when I received it and although I checked it over the best I could given it was wet and dark I failed to notice two very tiny stone chips which I was charged a staggering £465 for when I returned the vehicle. I raised a complaint with the manager who took 3 weeks to reply(obviously busy dealing with other complaints) but was offered no explanation to the ridiculous charges. Pay a little bit extra and use a reputable company and AVOID these thieves.

Got to the airport. Shuttle never came had to get a Lyft ride to the place and once there no one at the counter. Waited for over an hour and no one ever showed up to work. Called the number numerous times to get no answer. So had to get another Lyft ride to our hotel. From there rented from thrifty and got a car with no issues and fast service. So don't use Easirent at all unless you want your vacation to start with nothing but headaches!

Spent 90 minutes trying to start the remote collection rental. Key collection pod impossible to find. No email stating requirement to upload various documents to the poorly designed website. No guidance on DVLA code palaver. Never again.

I booked a trip after school to celebrate my son's bar-mitzvah we were supposed to arrive at 10 pm so the car is ready I booked that time. Later to find our that this company took this reservation for a time that they were closed. We waited for two hrs for a shuttle that never showed up and there was no costumer service number that answered not even automatic information was available. Nobody could help us we took a taxi to the rental car office only to find our it was closed and abandoned. SCAM

If I could I would give zero stars. I was quoted £38 for the few days of my rental, but when I picked up the car it jumped to £146. I had just come off a long haul flight and didn't question this till after and when I called to question it, I was given the run around. I was not given the full information at pickup to avoid the extra charges. I then needed the car for one more day and, even though I was told I would get the same rate, all be it extortionate, I was then charged even more. Do not rent from easirent. Read the reviews and take heed.

Since april 19 today is april 24, ive been waiting for a return call from the manager. Cause i had some issue with some items left in the car.and nobody has been responsable to call back... I guess somebody loved all the souvenirs found at the vehicle... Left emails. Im still waiting. Unprofessionals

Do not rent from the company. Details not displayed on website before I booked a car I rang office to ask if it will be ok as im young driver I asked about deposits etc. They said all ok no problem. Turns out I need credit card as there 1250 deposit even tho over phone they said no deposit required. Not everyone knows what they meaned. So ilI arrived to Manchester and guess what i couldnt rent car because I had no credit card otherwise I had to pay another 318 on top of 106 for 2 days. So me my 2yr old daughter and my fiance was left outside on the rain and wasted 3 hours to try get taxi and go to hotel as were not locals. And all man said was sorry... if any money go from my account ill go to court!

Easirent in West palm beach Florida is the Worst company EVER they have no customer service what so ever. Car was horrible and that short $#*! of a manager I believe his name is GORDON he needs to go to charm school because he thinks he is dealing with animals. I see Florida employs every and anyone I have never been to a car rental where they write down your personal car insurance policy info. Fraud scammers, close that whole business down. Didn't deserve a rating

SCAM. Big time scam. I got a quote from them online and when I arrived at their office they gave me a quote that was $250 more than originally quoted. I said I won't take that offer and left and went to Avis. Then I found they charged my credit card $57.26 anyways. I tried to dispute this charge with my credit card company showing proof of my arrival and departure dates and that my Avis contract coincided with my flight dates and the Chase credit card couldn't allow the credit back because Easirent was able to confirm my name and date I arrived even though they didn't have a signed contract with me. I tried to call Easirent customer service line several times and that phone number just rings with no one answering. I hit their live chat button and all you get is a blank site with a picture of a live chat button. Like I said this place is a scam and just for the principal of it I'm going to have my lawyer send them a letter to sue. Do not go near this place!

Don't trust this easirent they are scammer, they Literally rush me out of the place talking about they were supposed to close at 10 and they re here because my flight was d
Elayed so there was supposed to refund me back some of my money and they refused to do it, And because they don't I'm not from there i cant just buy a ticket,they won't answer my email.
One person told me that my refund will be in my card 5 to 7 days then someone else can tell me that they won't give me a refund because I return the car before time They are all liars and scammers don't trust them. I had an emergency and I'd to cut my vacation short. Don't rent any car from EASIRENT IN ORLANDO Florida

They charge you incredible deposits (£1250!?) or you have to pay almost double the rate you paid on line for an insurance that deosn't cover anything. They are impossible to find (NOT in the car rental area, NOT the car rental area bus, you have to take the Premier's Inn bus and pay £3. They say they'll take you back for free when you leave the car but it's a lie, you pay again). Staff incredibly rude. Worst rental in my life. Never again. Looks cheaper, but it's more expensive and very badly managed.

I picked up my rental from Darren on 6/3 and he was excellent. He explained everything to me so that it was simple and easy for me to understand. I will recommend Easirent to my friends who visit the Orlando area and this will be my go to car rental location!

I got a car reservation in the time of COVID for my wife to visit her father, who is ill, via Priceline with Easisrent. Her plane was late arriving from Dallas, and the office was closed after 10 PM. She went to pick up the car the next morning, and they wanted twice the fee, saying they had canceled the reservation because she did not show up. I had called informing them of the delay, and they said no problem. Priceline needs to vet their vendors better. Ranked the worse car rental agency in the US, why would Priceline use these crooks?