Easirent

I want to lodge a complaint against Easirent. Your website is misleading Awful! AWFUL experience. First of all this is NOT located inside the airport. They have a shuttle but it took so long we ended up taking an Uber. The location of the business does not look like it is in a good area at all. They are not open 24 hours either. So we ended up changing our flight home because there was no way I was going there in the early am hours. When they brought up the SUV, I asked If it had been cleaned. The worker said it had. The outside was dusty and so was the inside. The front window was difficult to see out. I ended up buying windex and clorox wipes to clean the inside and going through the car wash just to be able to see. The inside smelled like stale smoke. I could say more but that's the basic info. Go with another company!

Stay away believe me I booked through atlas choice paying 37 euro for a 2 day rental of a small car and upon arrival was told I hadn't paid and would have to pay 38 pound which I reluctantly did as I had to get moving. On return with the car I explained again I had already paid through atlas choice and would need to be refunded to which she replied let me have a look to see what I can do but guess what she couldn't access atlas choices booking and told me she would contact me when she sorted it. Back home a day later I check my bank account and see that easi rent have stole 104 pound from my account and not the mentioned 38 pound. A few emails later they tell me about the fuel charge the insurance charge which was never mentioned to me at the start. All in all I am out of pocket to tho tune of 104 plus 18 ( fuel refill) plus 30 pound to atlas choice a total of 152 pound. Total bunch of scammers including the smug pair of employees I came across in East Midlands

For a three day rental from Easirent Luton you will be charged £30 for petrol with Easirent claiming that they fill the car from the local petrol station with £30 pounds worth and do not add on any extra charges. However, I found that for a Citroen C1 rental that they had only put £20 of petrol in the car! The petrol gauge at the start of the rental showed 4 bars and I drove until the tank was empty. I then put in £30 of petrol at £1.109/L (27.1L) when the petrol gauge showed a full tank with 6 bars. Easirent in Luton buy their petrol from the Farley Green Petrol Station (they confirmed this) on *******7884 for £1.16/L- and £30 should have bought 25.8L. Easirent have therefore conned me out of £10 and since I thought that there was £30 of petrol in the car initially I then bought too much when I filled up - I actually put in £10 more than I needed to. So really they should be refunding me £20!

Rented a mid size car through Expedia, and Easirent for what seemed to be a competitive weekly rate. We rented from the west palm beach FL location. Upon returning the car, mngt advised us that we owed 900.00 in mileage overages. Apparently with Easirent, " unlimited mileage" doesn't really mean unlimited. It's just a term they copied from other rental companies, but have no intention of honoring. They are completely criminal. To make matters worse, it dosen't appear that Expedia is going to invest any effort to review this fraud. How can a reputable company like Expedia host such a Terrible company with so many horrible reviews.

Seriously avoid these fraudsters, I'm so embarrassed for them - they are a shoddy shoddy disgusting company who make their money from lying and defrauding - I'm so embarrassed for them. There should be a no star, 1 star implies I would wee on them if they were on fire - they are cheap yeah great but so is a £2 prostitute and unless you like getting frauded, robbed, running up your phone bill talking to imbeciles who use lines straight from the donald trump book of honesty, or easting your time, sanity and effort trying to get your deposit back. I mean come on... are you seriously reading all the reviews online? Their own website says they rate higher than ANY other car company on trust pilot... go to their trust pilot ITS LIES, IT'S RIGHT THERE!

Don't emabarrass yourself thinking you've got a good deal, you'll get frauded.

Actually I cannot believe this company has branches. We waited 20+ mins for a shuttle that I was told would be there in 5 mins. Once at the "Branch" (A room in a hotel - no office) there was 1 person in front of us. It took him (only 1 person working inside at this "branch") 10+ Mins to do the paper work and then he proceeded to go out and inspect the car while their was a person in the lot to do that. It was like watching them F a football. Thus I told them this and was asked to leave. THANK GOODNESS he did. While waiting for an Uber we found a better deal at Avis and we were in and out in 5 mins. STAY AWAY FROM THIS COMPANY AND PEOPLE - IT'S A CAR RENTAL SCAM. BTW: If you think I do this often, this is my first review of any company.

Customer service from the time you book until you return is none existent. They don't answer the customer service line it goes into a voice mail that is not set up. I tried to change the time of my pick-up but the website won't allow, called the branch they said they have no access to change a reservation and if we are more than 1 hour later than the pick up time a charge of us $60.00 will be added to the reservation. When you arrive at the West Palm Beach Airport and call for shuttle service they don't pick up the line because the same person must check in customers and bring them to their car. Plan on paying an Uber to pick up your car. The entire process is painful and shady. The company is not U.S. based so they lack customer service skills that you would expect. Its a small family operated business and not a normal rent a car company so don't expect anything that you would get from a U.S. based company. Try ACE car rental for a reasonable price car with much better customer care out of this airport.

Reservation # NPRL7F3B77@ FLL airport in Florida on 10/11/19 when I found out my flight will next day 10/12/19, i called to inform them before my pickup to change reservation date got no answer phone just wrang out did that multiple time before pickup... next morning called again still no answer that continue even when i got to airport in Florida still no answer... I notice my card was charged on 10/12/19, so while@ airport since no one will pickup the phone a near by car rental company shuttle bus came by the driver was nice enough to give a ride over to Easirent yard while I was there the phones continue to ring even though the workers were in the building... long story short the charge my card even though the were out of cars. Beware not good.

Review for easirent
The worst rental company ever. The experience is like a hell. Completely agreed with other one star reviews here. We have experienced the same from hidden charges, being forced to buy their expensive CDW insurance, being asked to present a letter from my credit company if I want to use my card to cover this stupid CDW, being forced to leave deposit up to 1250 pounds. Worst of all, when we returned the car, they spotted a few tiny scratch at one wheel cover and claimed it's a damage. They charged 250 pounds for those almost unnoticeable scratches. I have rented cars internationally for many times, such kind of things never happened. This is a real bad company. Their business model seems to be: lure the customers with low price, then set up traps for you to fall in and eventually charge you much higher than regular car rental. This is the worst rental company I ever experienced all over the world during my over 20 years driving experience. Such kind of scam-based company should not exist. A completely shameless business.