Eastwood

I bought a few items a few years back and paid with a postal m. O. I was about to spend around $2000. 00 in welders and metal fab tools over the next 12 months. I emailed Eastwood over 10 times to get a ship and to see if I could send in postal m. O. since not on its site any more. This was over 6 or so months time period. I found on an old catalog that any thing small over $50.00 was free ship. Well I had waited long enough so I needed a *******, ******* and a ******* to do a job. Sent a postal m. O. for 94.00. Well guess what they finally emailed after all this time. They do not do m. O. any more. So now I have to wait til they send m. O. back to me. What a waste of time and putting project on hold since money does not grow on trees. What kind of business does not take a postal m. O. It is like cash. Well Northern Tools takes m. O. so I will order my $2000. 00 worth of welders and metal fab tools off of them. They are local any way. They are a little higher but that is OK. They have great reviews. I told the customer service to unsubscribe me from Eastwood don't want their business no more. She was very quick to do that. Poor business if they are trying to stay in business during this time. I would look around if you might think about buying off of Eastwood. Now I have fire starts for my burn trash Eastwood catalogs. If the customer service would have contacted me back 6 months ago they do not take m. O. any more could have sent my m. O. to Northern Tools for my rivet gun and rivet setters. Lesson learned.

For Brevity, I'll skip a lot of the details. Their free shipping option is FedEx Smartpost. Which is SLOW. So if you want your stuff in a timely manner, expect to pay for shipping.

They also "moderate" their reviews. As I type this, I got an email saying my review was moderated. It was a negative review that they decided not to post to their website. Hmm

Their return policy is pretty good. But you want to do an exchange because of something faulty, expect that to take a while as well. The process goes like this. Call customer service and say my tool is faulty, customer service says you need to email help. Eastwood. "but I kind of need this thing now, I have a project i'm approaching a deadline, can you send me a replacement?" she repeated that I needed to email help. Eastwood. I hung up with her and sent the email, with photos. This was Tuesday. I got a reply on Friday to return it and after they processes it they will ship me a replacement.

So I have to wait for it to ship there, and then wait, and I quote "72 hours for processing" and then wait for my replacement to be shipped back to me.

Knowing I needed it now, I ordered the same thing on Amazon and got it at my door before I got my reply email from Eastwood. In short, they make it way to inconvenient for their customers to take advantage of their return policy for it to even be worth the trouble.

I ordered primer and primer activator. I only got the activator. After calling them they said the primer was on back order. I got hung up on 3 times by their customer service reps. And then they blocked my number. I called the next day off my husband's phone and talked to Debbie. The best customer service representative I had dealt with. She said she was issuing me a full refund. This was almost a month ago. I still have not recieved my money back. Nor my product which I no longer need. Because I went with a more trust worthy company. Customer is the worst I have ever had. They don't tell you when something is on back order. They hang up on you. And when you are not satisfied with their services the block your number. For some reason thinking that is the only number you can call on. I have been fighting for almost a month and they still have my $114.37. And their product. Worst company to do business with do not recommend! Go somewhere else and save yourself the hassle that I have been going through.

Over two months ago, I ordered a hot stapler system online from Eastwood. Figured it was an American company and should be a good product... WRONG! It showed up in a few weeks and did not work right out of the box, called customer service or as I call it now, no customer service and arranged to have it returned as there was no one to advise trouble shooting, the lady said they hadnt had any issues in awhile with these. I ordered another one as Im trying to restore a tour pak on my 1990 Harley. Well, its been over two months, still no new stapler even though Ive paid for it and no credit back from the first piece of junk they sent me. Ive called 4 times, get the same answer every time, we started a file on your order the shipment was held at customs, blah, blah blah. One of the ladies got very rude with me which didnt make it any better. Now Im forced to call my credit card company and try to take further action through them, this is by far the worst experience Ive ever had ordering online, I dont know how this company stays in business after reading other reviews. Very disappointed with this company and their products and customer service.

Lea was very quick in filling my order to day. I would like to recommend Eastwood rust repair products. In keeping my Dodge Ram 2500 Quid-cab 4x4 truck in show room appearance by using rust converter, then Rust ENCAPSULATOR, and finally 3X black paint for the under chasse frame.

Purchased one quart of paint form Eastwood On February 28,2021, received my order on March 12,2021. Mileage from Pottstown PA to Denver is the exact mileage the Pony Express used going from St, joseph MO, to Sacramento CA (1677 miles) In 1860 Pony Express would have been two days eariler than Eastwood shipping. Please don't purchase anything from Driftwood.

I bought 2 gallons of wimbelton white single stage paint to paint a 64 Fairlane that I had bought it turned out the Fairlane had more problems than i thought I had to replace quarters, fender, door and area around trunk where weatherstripping goes. So anyway it took 2 years to get it ready to paint anyway I used all of the paint to paint the car and had to order more to repaint the hood the gallon they sent me did not even come close to matching so I had to buy a 4th gallon of paint and repaint the whole car so every thing matched you think they would have gave me the 4th gallon