Eastwood

I purchased the MP250i through Amazon Prime, and after my original call to Eastwood, they told me to contact Amazon for the return, as they have their own team that handles returns at Amazon. I started this process 3 days after I received the defective welder to start the return. Initially, they sent me one UPS label for two boxes (2 boxes shipped from them to me, so this was a shell or delaying game). Three weeks went by and 5 calls to Amazon, each time being told to wait 48 hours. The seller has the returned product and has for 4 days (as of 1/22/2021), and I still don't have the refund on the junk I was sold. It is my failing that I did not go out previously and read the countless negative reviews of people who have dealt with Eastwood, but that lesson has been learned, and I will commit to telling everyone I know of my experience first hand. Private pilots, martial arts practitioners, military operations service members (active and retired), Internet Service Providers, and firearms industries will all receive my story in an attempt to help them avoid the same pitfalls and delays. I'm also going to contact the Consumer Protection Agency on Monday of next week with a detailed story and timeline.

Item ordered, looked like good buy. Talked to support very helpful. Shipment on way and expected two days.

Placed an order for the first time with Eastwood on 2/22/22, though I never received a confirmation e-mail. A couple days later, 2/24, I received an e-mail from kustomerapp.com requesting specific information about my billing information for the Eastwood order, including my physical location at the time of order (purportedly for fraud protection). This seemed suspicious as if a phishing attempt, so I contacted *******@eastwood.com to ask if this was a legitimate e-mail on 2/28. They replied late that night indicating that it was. I did not see this e-mail until the next day, by which time they had already canceled my order. I'm unable to place another one online (with any of my valid and legitimate credit cards). Apparently my address is blacklisted now in their records? Makes no sense, as the order was being shipped to my billing address (home) and for personal use. Also, it's not as if I was ordering thousands of dollars of welding equipment or other high dollar equipment - it was a single SCT power tool.

Being new to getting introduced to welding I watched a video for Eastwood TIG welder for doing home repairs and hobby work. After talking to my son in law he suggested a MIG welder is more of what I should have considered. I called Eastwood that I made a mistake ordering this machine and could I send it back. They did send me RMA # for the return had they been customer friendly and sent me a return label I would have purchased a MIG machine from them. They did not it cost me $43 to have it sent to me for home delivery and to send it back after 2 days it cost me $105. So it cost me $148 for my mistake by not ordering a MIG welder.
Had they paid for the return I would have bought a MiG welder from them they didn't so I bought a
Hobart handler 210 mvp manufactured in Troy, Ohio
With free shipping to Northern Tool. I will recommend everyone stay away from Eastwood welders not a friendly company their welders are manufactured in China same place Covid19 came from.

Do not waste your time or money with this company. I ordered an air compressor on February 2nd for almost $2000. 00. The order was to take 7 to 10 days to process when I called on February 15 the representative at Eastwood told me it should be shipping out in next day or two as it was in stock. On February 17th I received an automated email telling me it would not be shipping out and may or may not ship out in next 30 days. When I called in to check on it I was told I would receive an email the following day. I called customer service again and was told the agent that handled it yestersday was the only one who could help and maybe I would hear something on Monday. The agent was extremely rude and talked over me so I
asked to speak to a supervisor. The supervisor called me back and refused to identify himself. I was told that the only way resolve this is by email. All I can do is wait around for an email or cancel by email only. The customer service is horrible and they are holding onto $1770 of my money and refuse to be helpful. Not only are they dragging out the resolution they are wasting more of my time while I wait when I could purchase the item elsewhere. I will never use this company agan.

I purchased a Plasma cutter versa cut 60. The machine is nice, works great. However the torch stopped working after about the 4th use. Contacted eastwood to see what could be done, I wasn't looking for anything free. After sending in pics, I was told that it could have been machine error, or operator error that caused this issue. I wasn't looking for anything for free,, was told I had to buy a new $360 dollar torch. Got pretty disappointed about that. The customer service eastwood has is not what I would have hoped it would be, since this was a new machine, and I was willing to take on half the payment for new torch. Eastwood did say they would give a 20% discount. The machine is only 3months old, and only been used 4 times. It was cutting fine then just stopped working. I have since bought another machine a Lotos 60 from a guy. It didn't work right out the box. ( he never hooked it up). I called them and they sent me a new computer board to fix it at no charge. And I didn't even buy the dam machine from them..