Eastwood

After renting a buddy's blast cabinet for a few weeks, I decided to purchase a B60 blast cabinet from Eastwood on 11/37/20, Black Friday. The description implied that it was on sale, so I thought I was getting a good deal. In 11/30, I learned that it ships as two separate boxes (A&B) that are supposed to be automatically ordered together. Unfortunately, their site had a issue and only ordered me box B. I thought a quick phone call to them would rectify the problem, but instead, it ruined my day. The female customer service agent I spoke to repeatedly told me "If I had ordered it correctly". She also informed me to complete my order and get both boxes, it would cost me an additional $196 and because I used PayPal to to pay for it, she would not be able to refund my purchase. After informing her of my disgust for her level of rudeness, ignorance and lack of empathy, I reached out to PayPal to no avail. I really wanted this particular blast cabinet, so I went back to Eastwood's site and ordered box A. Box box A & B were scheduled to ship on 12/3/20. But last night, 12/02, I received an email from PayPal that said Eastwood had cancelled my order (box B only) and refunded a portion of my purchase price, without my knowledge or consent. Another call to Eastwood and I was able to cancel the other box and was told that I would get a refund. After some coaxing, the customer service agent reluctantly sent me a one time use 15% off coupon for future purchases. The coupon is valid, as long as the items aren't on sale or in the item's description say "Due to the already low price of this item, no other discounts will be granted". You won't see that phrase until after you order the item and every other blast cabinet on Eastwood's site falls into that category. I wanted to use the coupon to help defer the cost of a $650 item (which now isn't shipping until 1/08/21) but the cust serv agent suggests that I use it on a $20 can of spray paint. Ugh!
Eastwood's customers service is horrible. They're website is misleading and if you don't pay very close attention, you may end up with an experience similar to mine.
When you read these reviews, some alleged company rep named Candy W or something similar will say "We reached out to the customer, but they never responded". Well, that's a lie, as they have no way to know who posts these reviews, when the poster doesn't upload copies of their invoice. This company needs to spend more of its advertising money on classes for it's customer service team. So for now, I'll buy my metal shop supplies from another company.

Never again will I buy anything from Eastwood. I bought a welder on sale in January. After multiple emails of saying they expect it to be in stock, they cancel my order. This is almost 3 months of constant back and forth. What a horrible company.