Eastwood

EASTWOOD (WTF) YOU HAVE BEEN A GREAT COMPANY AND I HAVE BEEN BUYING SUPPLIES FROM YOU SINCE MY DAD TAUGHT ME HOW TO BUILD CARS. I RELIGIOUSLY VISIT YOUR BOOTHS AT THE CARLISLE SWAP MEETS AND EVEN THAT WAS A DISAPPOINTMENT THIS YEAR SINCE IT SEEMED LIKE YOU GUYS LEFT A TRAILER BEHIND.

I PLACED AN ORDER BACK IN MID SEPTEMBER AND IT WAS ON HOLD BECAUSE OF A CHARGE THAT I WAS NEVER INFORMED OF. NOT BY MAIL, NOT BY E MAIL. THE CHARGE WAS FOR $11 AND, ODDLY ENOUGH I RECEIVED THE ITEM THAT COST THIS $11. FOR THE LAST 20 YEARS, I PAY BEFORE YOU SHIP. HOW DID I RECEIVE AN ITEM THAT EASTWOOD SAID THAT I DIDN'T PAY FOR, THEN MONTHS LATER, HAVE MY ACCOUNT PLACED ON HOLD FOR NOT PAYING $11? TO MAKE MATTERS WORSE, ONCE I KNEW ABOUT THIS $11 HOLD, I ATTEMPTED TO PAY IT SEVERAL TIMES OVER THE PHONE AND WAS ASSURED THAT THE ISSUE WAS HANDLED. IT WAS NEVER HANDLED, BECAUSE I HAVE NOW BEEN WAITING ON MY MID SEPTEMBER ORDER FOR EVEN LONGER.

SO NOW I'VE BEEN WAITING ALL THIS TIME FOR THE PRODUCTS THAT I NEED, ONLY TO FIND OUT THAT AFTER FIXING THE CHARGE (THAT IN MY OPINION YOUR STAFF TOTALLY SCREWED UP ON) THEY ALSO SCREWED UP ON THE ORDER ONCE AGAIN THAT I WAS WAITING FOR IN THE FIRST PLACE. SO NOW IT'S ANOTHER WAITING GAME UNTIL I FIND OUT THERE IS ANOTHER DILEMMA. I'M VERY DISAPPOINTED AND WOULD LOVE TO FIND A NEW PLACE TO BUY MY RESTORATION SUPPLIES.

It just seems ridiculous to have spoken to Eastwood customer service a dozen times regarding an $11 charge, tried to pay for it, have a subsequent order placed on hold, and that order screwed up too. Please, fix this Eastwood!

I have been a loyal customer for years and will in the future. Great customer support. Great diy videos

I've always been very pleased with the quality of the things I've ordered and haven't ever had an issue.

I orderd a hoist in july knowing the it was on back order. In august i checked on it was told ship date was sept 20th. On the 9th i went to download the spec sheet so i could start getting my shop ready for the hoist. Showed was in stock. So i called to check on it. Was told my order had been canceled for some reason (they did not know why). All they could do was reorder for $900 more. I wanted a price adjustment because i did not cancel the order i was told they would. They were supposed to call me the next day with shipping but no one called. When i called back i was told they could not give me the original price. I talked to 3 different managers they told me it was on the manufacturer end. So i called the manufacturer they told me they do not cancel orders that comes from the dealers. They pulled up the email showing the cancel order from the dealer. After all this i did some research on line and found another dealer of the same hoist so i called them and got the same hoist for $50 cheaper than the original price at eastwood. I wrote a letter to the ceo of eastwood Brian Huck about what happend. And got no response from him. I am not really surprised at this. Because everyone i talked to there told me they would get back to me. And no one ever did. I have bought other things from eastwood before this and really liked them. But after this experience. Knowing that they really dont care. I will probable never buy from them again. And tell everyone i talk to to never buy from them.

SHE DID A VEREY GRATE JOB SHE WORKED WITH ME FOR 2 DAYS TO HELP ME GET MY ORDER PLASET JAMIE S DID HER BEST TO HELP ME OUT DUE TO YOUR GUYS IT PROBLEMS THANKS JAMIE S

Order # E*******
Site says order within x amount of time to get as early as Friday for both products I ordered which were both in stock, that was Tuesday afternoon. Could have got the same stuff from Amazon with free shipping for about 1/2 the price but wouldn't get it til Monday. Needed my parts by the weekend so bit the bullet and ordered from Eastwood, had to pay about $20 for shipping too. Got no confirmation my order was received, no tracking number, no communication what so ever. Called Eastwood Thursday evening, waited on hold forever, got to speak with a rep who was rude and told me I couldn't cancel my order because it was already on the truck. Well 2 days later I get an email saying my items have shipped, expected arrival of this coming Wednesday, and a tracking number which when I click on it only says "Shipment information sent to fed ex" and "Label created". So apparently the rep I spoke with outright lied to me saying it was already on the truck refusing to cancel my order. I'm going to contact my credit card company and dispute the charge and refuse package when it arrives. Guess I should have read the reviews before ordering fromm Eastwood. They used to be a reputable company, but it's very evident from the mostly horrible reviews that Eastwood doesn't give a rats a$$ about its customers and customer service is actually company service. I hope it was worth it because it's the last business I'll ever do with Eastwood. No stars, one would be way too much. Update: just added a screenshot of what I was seeing when ordering my stuff, this screenshot was taken Monday morning April 4th, but shows how it's so misleading, says "In Stock Get it as early as Thursday, April 07 if you order in the next 28 hr(s) 29 min(s)!" So one would assume if I order it within the next 28 hours I would have it by Thursday. My order was placed on Tuesday March 29th saying if I placed it within so many hours get it by Friday April 1st. Just got updated tracking info, fed ex picked it up early this morning, Monday April 4th. Pretty sure I won't receive it by Friday April 1st at this point. Eastwood has been unresponsive to my emails.

After my in-line filter regulator sprung a leak in the diaphragm I purchased one of their Complete Filtration Systems (CFS). After being down for a week my CFS arrived. I installed it and when I tried to adjust the pressure the needle on the gauge wouldn't move. After closer examination I found that when it was assembled they had the needle on the wrong side of the peg. To keep working I installed the gauge off my old filter regulator. I contacted Eastwood and told them about the problem and that I did not want a whole new unit, I only wanted the gauge. They sent a call tag for the whole unit. I told them this was not acceptable but they said they do not sell gauges and that I needed to send the whole unit back. I told them I did not want to be without my compressor for two weeks and that I would send the gauge back and that I was sure someone there was capable of unscrewing a gauge and putting it in a box and mailing it. They once again said they do not have gauges. I told them it was not acceptable and asked for the email address to the parts department or better yet a phone number. They have now quit responding to me. After receiving the bad gauge how difficult is it to remove a gauge and send it to me? They could screw the bad gauge on and send it back China. This is a full failure They don't care about their customers. I am in the beginning stages of a full rotisserie restore of a 1970 Roadrunner and will need paint and supplies, BUT I will not be getting them from a company that has no respect for their customers. I have bought a fair amount of stuff from Eastwood over the years and never had a problem before. There are a lot of sites that sell good products, what set them apart is service after the sale. Eastwood's service is a fail. There is no reason they can't send a gauge other than lazy or inept.

I don't usually write reviews, but people, watch this company I tried to order a 300 inverter welder, there website was down so I called to place the order via, phone my credit wouldn't go through, the representative told me it was my bank so I called my bank they said no that wasn't the case, so I took this mess as a sign, 10 days later i am alarted that my credit card is BEING USED! At East wood, I immediately call East would main off in PA, the representative basically called me a liar they said they don't charge the costumer until the item ( the one I didn't ORDER) ships and there was no shipping order,, there was also no email confirmation sent to me that a item had been purchased OR shipped so I can only assume SOMEONE at Eastwood was attempting felony card thief! The representative did not deny that they ran the transaction 10 days later AFTER THEY WERE TOLD, the mixup was due to there card system, and to halt any further activity! She actually confirmed my story and could not offer any excuses as to why this occurred or how to fix it, ONLY THAT I WOULD RECEIVE A FULL REFUND, I am writing this review almost a week later after my money was fraudulently taken from my account! Never ever again we'll I do business with this company this was the first time and absolutely the last

I purchased over 2000 dollars worth of equipment from Eastwood. It was my first and last. Normally I wouldn't make such a large purchase from a company I've never used but I've heard mostly good things and they seem to have the diy or hobbyist without a whole lot of money in mind. Decent stuff at a good price. And I'm not saying they don't. I am pleased with most of the things I ordered. My problem is with the management of my order. Like I said I ordered a few things and a after a few days of purchasing them I found out the had of my purchase was back ordered. Would've been nice to know before. After about a week maybe more had past when I seen than almost an additional 1000 dollars was taken from my account without permission. I sent a few emails to there customer service with no reply. So after waiting a week I called there office and it was after hours so I left a message and never got a call back. The next day the money was returned to my account. No compensation for overdrafting my account without permission not even an emailed apology. So now it is almost a month after receiving all my products that I seen eastwood has made another unauthorized transaction from my account. I was told they would have to forward it to there finance department. They have yet to return my money. Thank the Lord that it wasn't the only money I had or else I'd be in trouble. Long story short if you order from these guys better have some extra money in your account to cover the illegal charges they may make. Completely disappointed with this company you shouldn't have to worry about this happening. And if anyone from Eastwood reads this feel free to contact me *******@Yahoo.com I will be leaving reviews on several sites today. Thank you all and God bless.