Eastwood

At first, we were off to a good start. I had ordered a welding top, leg kit and plasma table. Customer service picked up that I may have order the wrong sized leg kit, contacted me, I deferred to them and they were going to switch to a different size leg kit. What I received was two leg kits, and the welding top with not plasma table. They also billed be twice for the order. Nearly a year of nothing short of 4 dozen emails, the issue remains unresolved, and I am still out $1600. I would not, under any circumstances, order anything from a company that cannot resolve their errors.

Overall I've been very happy with my Eastwood MIG 175. The other day a spring washer broke that helps keep tension on the wire spool inside the welder. I've reached out to Eastwood multiple times and am caught in a loop. They are insisting that the part I need is for the spool gun (an external part used to weld aluminum). I keep telling them that I've never used the spool gun so that really can't be the issue. Their parts department won't talk to me, and they continue to insist that a part of the welder that I've never used and is still in the packaging it was sent in is the problem. This will be my last purchase from Eastwood.

The welder performed okay as long as it lased. However, it died soon after the warranty had expired. The upper control board got fried during very light-duty use. To get the replacement parts is an adventure by itself. Not only they cost arm and leg, but you can't just order them on-line. Calling, sending forms, and the long wait w/o any update on the status. 3 weeks later still nothing.

Eastwood uses FedEx combined with smart post as one of the delivery methods. I ordered a product needed for a job on Jan. 2nd. They sat on it and then sent it on the 4th. In 10 days of transit, it has barely made it half way to its destination. Eastwood's response was to shrug their shoulders. Eastwood's prices are far from the best, so the trade should be customer service. Not impressed. I now need to go elsewhere for an alternative. I will return the purchase if it ever arrives...

I'm not sure about the rest of their product line but the support for the plasma cutters suck. I've been told that they have no repair services and no authorized repair facilities. If it soils the bed while under warranty they just replace it. If it's after warranty it's land fill bound.
I hate this disposable mind set and when I replace this once usable [and now useless] door stop. I will buy it from a company that will at least point me some where that repairs can be made.

I ordered a tubing bender and quite a few accessories to go along with it. The next day I got an email saying that my order was on hold because it was fraudulent. After two different phone calls with customer service very long wait on hold they wanted me to send them a picture of my driver's license. Very shady if you ask me tonight I got your credit card information and your driver's license that's not going to happen. I'll try Woodward for I mess with the jack off's again. Their business motto seems to be poor customer service good luck staying in business!

First time costumer, I order a product on February 25 "product was on stock" I sent an email wondering about my order they never got back to me until I had to call on March 5 they told me the product was on back order that's why it was taking longer I would not order a product that was not on stock since I needed asp. And I read the cancellation policy they have pretty much u won't get that money back and just wait till they decide to ship your order this was horrific never ordering from this business again

Haven't even got product yet and it shipped immediately from when I ordered a week ago. Would love to return the product already so I don't give this company business but from the sounds of things they would make it near impossible. Don't order from them, save yourself some time and frustrating days waiting and there is no easy way of returning a item. Your stuck with it from their lack customer service and respect for customers.

An item, purchased through Amazon, was returned for a refund via UPS.
The item was received by Eastwood, (as tracked by UPS) and my money was refunded.
A year later they are about to send my "unpaid bill" to a collection agency?
I called the company and there was a mix up related to Amazon returns. The customer service rep took care of it immediately and they agreed it was an error on their part. Phew! Things like this happen from time to time but they were quick to set things right.