I have been trying to get replacement wire drive rollers for my MP250i welder for 5 months. You would think this would be easy to source but Eastwood can't have a parts catalogue on these welders, They asked for these photos of the parts needed back in May. You would think they would know what the part is. There is already a new version of this welder and they don't know how to get parts for this older version? Thank god I am not a business that relies on this welder daily.
I have emailed Kelly in Oct, the Eastwood Rep., who replied to this review. It is now January 2022 and am not getting any further with the parts support. This is pretty well a new welder and they can't provide parts. I have not heard anything more since the end of Nov 2021. I am going to have to get a local machinist to duplicate these rollers I guess. NOT happy.
I made a big mistake writing a review on Eastwood. I don't read reviews and I wrote my first one. Eastwood replaced my welder I purchased from them.It had a problem the Lady at customer service help me and 3 day's later I've got a new welder I'll recommend Eastwood to everyone The warranty is real
Hello Steve, Gald to hear we could assist your in getting your welder replaced. Please feel free to reach out to us anytime.
Still no notice of it shipping to me in Canada? I got the spool gun and accessories but no welder. It looks like the best deal on the web so I imagine it's popular but it'd be nice to know I'd have to wait instead of it being an unpleasant surprise.
Eastwood provided top notch service to me on an item a few weeks ago. I had an issue in the online purchasing department but a quick phone call the next morning lands me with Brianna C. Who took care of my issue in minutes and also I feel went above the call of duty and replied shortly after or call in an email with some information and products they support. Great job and a great experience in buying online. I will be dealing with Eastwood again in the future for my resto needs.
Hey Cody, Thank you for taking time to leave us a review and let us know that Brianna was amazing!
No need. I just plowed through the issue with trial and error. Which can be expensive. You have wonderful Youtube videos that have helped me and you have a large variety products. I was not worried about price. Just want to make sure I did not have to buy three things when I only had to buy one and get it done right. I hope you are able to straight out the phone customer service issues. :)
Hello Brad,
I am happy to hear that you were able to use our troubleshooting guides and our youtube videos to find the answers you needed! I will make sure the team hears about how helpful those tools have been for you. Again, I apologize for any confusion that may have taken place over the phone. All of our calls are recorded. We do go back to review and monitor all of our communications with our customers. We use this method to constantly improve the customer service that we provide. I again apologize for any and all issues you experienced. Please let me know if there is anything I can do for you.
Have a nice day
Need to know what paint products to buy. Lady said she only had one paint tech. She asked me to ask her the question. Did not complete explanation. She asked over and over again if it was an Eastwood basecoat. I said no and she was not interested in continuing the conversation. Never told her that I want to buy basecoat. I want to know if I should buy an epoxy, sealer and etc... for my problem. Mail order products in the past with no problems. Never had to call. Looked on youtube and the website for the info with no luck.
I hope Eastwood considers this a fair and honest review.
I started by writing a scathing review of Eastwood based on my shipping experience with FedEx. Eastwood shipped to the wrong address and things went progressively worse with FedEx until they lost the order, then denied my freight claim. I then when to Eastwood customer service who refunded the order and resolved my issues on this order. I'm here to say I'll order again from Eastwood.
Awesome John, I did not see this before responding to your other review. So glad we got that taken care of for you!
I have made a few purchases and have been satisfied. I was not satisfied with the last product and posted a review. The review was rejected as not meeting their website guidelines. I read the guide and violated no guideline. I just gave a non-favorable review. This makes me question their entire review process. How can I trust it if negative reviews are filtered out.
Hello Dave! Very sorry for the inconvenience! The system can reject reviews if it doesn't like a word or phrase mistakenly. If we can have some additional information we love to look into it.
I ordered a drill press and received a bandsaw blade instead. This was probably Jet's fault however eastwood's customer service has been very poor! It takes 2-3 days for an email reply and they still haven't refunded my money or arranged a return after two weeks. I'm close to calling my credit card company about them.
Hello Hogan, I do see here you have been refunded for your order. I do apologize that it was delayed. Please let me know if you need any further assistance.
Ordered an item almost 4 weeks ago. Never received the item. I contacted Eastwood Company 3 times to to cancel this order and refund my money. They refused to do either, their respond is always the same - we will get back with you shortly. Had to open a case with my credit card company.
Hello David, I was not able to locate your order with the information provided. Please reach out to us at 1-800-343-9353 and we will be happy to cancel or update your order.
2.5 weeks after order placed for their overpriced paint. No emailed confirmation. No response to several emails. And get this…. They say after you place an order it cannot be cancelled. Really? Lol my credit card company begs to differ. And try sending an email to *******@eastwood.com. "Mailbox is full". Seriously can't make this up. They are running borderline criminal at this point. What online company doesn't send you an email confirmation of an order. What online company states you cannot cancel an order that hasn't shipped in 3 weeks? What online company has "mailbox full", when you try to email them at the only email address available to use for customer service. And get this…. They keep deleting any comments I post on YouTube. This company appears to be in trouble. And in my firm opinion should be taken down off the internet. They appear to be operating in a Scam mode these days. The $10 off coupon codes? They don't work. Bad news.
Hello, Thank you for your review. Eastwood has been in business for over 40 years and we are excited to still be assisting our customers with their automotive DIY projects. When you place an order with us we do send an email confirmation to the email address provided. If you need to reach us you can at help@eastwood.com, you can email us 24 hours a day. If an order is processing in the warehouse unfortunately we are not able to cancel it. Please reach out to us if you need further assistance.
Overview
Eastwood has a rating of 1.6 stars from 163 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eastwood most frequently mention customer service, next day and credit card. Eastwood ranks 523rd among Auto Accessories sites.
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of
Offering solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”
In-house product design, development and testing with a strong track record of high-quality, innovative products
Used and trusted by top builders to beginners
Order anytime online, by phone, catalog or in our retail stores
Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products
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Hello Art, Thank you for your feedback. We do have a parts department I will reach out to them to see if we can get the drive roller for you. I was not able to locate an account for you. Please email us at help@eastwood.com and please put the subject as ATTN Kelley. Thank you and I look forward to hearing from you.