Eastwood

I have been trying to get replacement wire drive rollers for my MP250i welder for 5 months. You would think this would be easy to source but Eastwood can't have a parts catalogue on these welders, They asked for these photos of the parts needed back in May. You would think they would know what the part is. There is already a new version of this welder and they don't know how to get parts for this older version? Thank god I am not a business that relies on this welder daily.
I have emailed Kelly in Oct, the Eastwood Rep., who replied to this review. It is now January 2022 and am not getting any further with the parts support. This is pretty well a new welder and they can't provide parts. I have not heard anything more since the end of Nov 2021. I am going to have to get a local machinist to duplicate these rollers I guess. NOT happy.

Bought a solid rivet kit item #*******. Nice kit if the parts were correct in the kit. Called customers service the day I got the kit. Was suppose to have 3/16 and 1/8 inch rivet set inside received 3/32 and 1/8 inch set. Customer service said we will send you the correct part. Thought to my self great I can wait a couple days on the project. 6 days later nothing, called customer service again can I put you on hold, I will transfer you over to the person you talked to 6 days ago, sorry she is busy she will call you back. I wait an hour no calls yet. I call customer service again asked the new person the same question, the order was just put in the system today should take 4 to 8 days to get the replacement part "correct part". With my work schedule and shipping it will almost be a month before I can work on my project. And they did not offer to ship overnight or express to make it sooner. So much for 100% satisfaction. You make you decision.

Like every comment about customer service, worst customer service. They are liars and not professional, they will hang up on you and will not able to call them again. Package did not delivered to right address, I leave in NC they deliver it to my old address even I changed my profile in their system. The worst part is they will not accept their mistake. They are blaming PayPal. Better buy on your local store.

I've been trying to cancel an order for over a week now. They say their systems are down. But only if you're trying to cancel. They aren't down if you want to buy. That's a huge scam right there. I called back today and Carly was talking over me the whole time and was rude and said it's too late to cancel now and ended up hanging up on me. I had to call my bank to block Eastwood from taking money out of my account. Worst customer service I've ever

I bought a tumbler from Eastwood to polish metal parts. The thing literally fell apart during the first use. I sent an email to their customer service and waited 2 days. Nothing. I sent another one. Nothing. I called customer service and was put on hold for 15 minutes, and when I finally got through, the lady said she needed to check on something and put me on hold for 10 minutes and then hung up the phone. I finally did get through to another CS rep named Debbie who was helpful (the ONLY good part of my dealings with Eastwood). She processed an RMA for a refund, and I shipped it back the next day. They received the tumbler on August 30, but I have yet to receive a refund as of September 5th. Their claim that they process refunds as soon as they get the item is a bunch of hogwash. Any company can give good CS when everything goes right. How well a company handles problems tells the true story. Eastwood failed miserably.

I try to buy a filter from this website for first time, this people are very dishonest and manipulator desperate for money, their customers service sucks, shipping takes to long and everyone who you call don't help, this people are middleman, they just take your money and call someone ales to ship the item and no one knows when and where is the item plus when you cancel even your item even still in their position they won't credit all your money, they keep the shipping.

Purchased a gallon of 2 stage mailibu sunset metalic orange paint to paint new for my 66 Belvedere and went and arrived it's a peach color not Orange. If you go to the website and look at the paint it is my car in the picture on the website that was painted several years ago. Took the pain and my hood to the professional painter which has been a nightmare trying to get it to match up and when I called them to tell them that paint is way off I said they can't guarantee a color match because it is mixed by different people. Would not back up their product even though it says 100% guarantee. They lost a customer here. It is nowhere close my painter said it's off like seven shades. Did you ever use this paint and you need to replace the panel you're going to have a lot of trouble.