Eastwood

I purchased a plasma cutter from them quite awhile ago and then I got sick and was not able to use it. I got well and went to use it and all hell broke loose air was rushing inside and it was dead from there. They did send me a new valve and I tried to use it again and the same valve went out and my torch burned up. It seems like they buy the cheapest they can and talk you into quality! I guess they lost at least one customer. I trusted them, do not sell junk to real street Rodders!

Placed my order on 5/9/22 with 7-10 day shipping. On day 11 I called to get a status update and the representative wanted to argue it was only day 9. It's now day 15 and I still don't have a shipping confirmation. I will never buy from them again.

I was very happy with Angie C. She was very helpful and understanding with explaining to me why my order was taking so long. Best customer service I have had in a long time. I will be ordering again soon. Thanks

I ordered the foot pedal/abrasive gun and specified an address for delivery, my house. The FedEx tracking info showed it delivered to my residence with a signature for someone who never worked here. I searched through the building and couldn't find a package. Then FedEx sends a prompt showing the package out again for delivery with no specified address, this time it turns out to someone in San Francisco. Needless to say I never received any delivery and am out $116. I would have rated this 0 but had to list a 1 at minimum

I did my first and last order with Easton last night. I contacted their very lousy customer service and tried to cancel my order because they charged my Pay-Pal and conveniently failed to discount my order the $20 offered on the order form for their products, the rep. I contacted assured me it would be fixed if I called them during business hours. I called them during business hours and asked to cancel my order just hours after placing it and they are claiming it is too late to cancel even though the tracking number only shows that a label was created, I will never do any business with these clowns again.

I just recently placed my first and last order with Eastwood. I'm trying to start my own body and paint shop and got my first customer. Yay! Right?... Nope. Lost it because of eastwood. My order was placed on hold. Wasn't called emailed to be informed why, how long it would take or my options at that point so the customer was sick of waiting so they took their 69 mustang and split. Eastwood was very fast about taking my $422.14 but cant conmunicate, very bad business in my opinion. Eastwood has cost me this job and even more so cost me money. Do you think I can get an answer from the very rude customer service? Nope again. It would take some major $#*! kissing for me to even think about ordering from them again

Recently I was trying to place an order on line for the Opta Flow primer but was not able to complete m order do to system problems. I ended up calling the phone number for order placement. I spoke to Tanya K. And she spent quite a bit of time working through the issues with placing the order, but in the end we were able to place the order. I am always satisfied with Eastwood products. And with the companies customer service. Special thanks to Tanya.