Recently I was trying to place an order on line for the Opta Flow primer but was not able to complete m order do to system problems. I ended up calling the phone number for order placement. I spoke to Tanya K. And she spent quite a bit of time working through the issues with placing the order, but in the end we were able to place the order. I am always satisfied with Eastwood products. And with the companies customer service. Special thanks to Tanya.
Had ordered a blast cabinet and got only one box, they said I didnt order the other box.
Why on earth would I do that as it picks it for you at checkout.
I called they lied and said thats the way I ordered it, then I find out that half is back ordered.
Lying, Rude and unhelpful is all I can say about customer service, or lack of.
Hello Rob,
Thank you for submitting your feedback. If you could please provide me with your order number I would be more then happy to look into making this right for you.
Thank you
My title says it all! Eastwood is not only quality in their products but they are quality in their customer service! We rely on them for all our quality tools. Whenever we see the name Eastwood we know it's gonna be the real deal!
Still have never received the replacement part for the cart. The rep who's sooo concerned never did her job, just shined me on. Sounds like their normal operating procedure. 100 percent satisfaction guarantee. Not!
Hello Wesley,
I am sorry to hear about your experience with our customer service department. I can assure you that we strive to provide our customers with a world-class customer service experience. I did attempt to locate your emails and order based on your name and could not find them. If you would be able or willing to provide me with your order number I can research what took place with your order and make it right for you. These reviews and feedback help us coach our team and allows us to see where we dropped the ball, so thank you for taking the time to provide me with this review.
On May 9th I posted a review outlining issues I had with an order I placed with Eastwood. Today, I received a response from Tim (Eastwood rep) he was very apologetic about the issues I had been experiencing and took action right away. He and the customer solutions team immediately 'made it right' for me. I can now say that my order has been shipped (they sent me the tracking number) and I am a very happy and satisfied customer. Not many companies would make it right, but Eastwood did. Kudos to Tim P. And the customer solutions team- you have proven that you do care about customer satisfaction and therefore my overall rating is now 5 stars!
It would say one date, once it reaches that date of back in stock, the date switches to a later date. Asking for a refund is like pulling a tooth for them. It has to be "approved from the manager" even though it's been over a week since I asked for a refund for a product that wasn't even in stock to begin with. I recommend going elsewhere like Amazon.
Hey Mike, I do apologize we have been having issues getting some items in stock. I have cancelled your order and issued a refund to you. Please let us know if you need any further assistance.
I went to the Reno Nevada store looking for 2k dura spray paint in satin black the store had 20 cans of gloss black not 1 satin. The sales person said they can order it and I would have it Saturday (it did not come) on Wednesday I get a notice that a label had been created and the product was on the way. 5 days after the order was placed. Tried to cancel it and was advised that they could not cancel the order as I went to Summit Racing and got what I needed. This company sucks!
I ordered 2 items 1 arrived damaged, 1 never came. I contacted Eastwood on the day the damaged item arrived. Several calls and probably 25 emails later we are no closer to resolving this than we were on day 1. They keep telling me they're looking into in and someone will get back to me. This is not a complicated situation. Its been going on since Sept 27th and is now Oct 11th.
Hello Benny, Thank you for your review. I was not able to locate your order. If you still need assistance please email in to help@eastwood.com ATTN Kelley and I would be happy to assist you.
This is my third metal rolling cart from you, love them, if I was rich I would buy 3 more!
They are the highest quality and they are helping me organize. And I love the colors, happy
Colors. And the customer service rep helped me so much, very nice people. They are great.
The tools and customer service at this company are complete garbage! They like to play stupid when its time to replace their crappy tools. Ill never buy from these clowns or recommend this company to anyone except the BBB
Hello Steven,
Thank you for your feedback. We apologize for the frustration you have experienced with your order. We strive for 100% customer satisfaction. We appreciate it when our customers let us know if we've dropped the ball. At this time I believe your account and order has been rectified. Your replacement tracking was emailed to you as well as the invoice for the refund of your original shipping. If you have found these adequate solutions please feel free to revisit your review and let everyone know how we did our best to make it right.
Thank you and have a nice day.
Overview
Eastwood has a rating of 2.4 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eastwood most frequently mention customer service, next day and credit card. Eastwood ranks 584th among Auto Accessories sites.
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of
Offering solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”
In-house product design, development and testing with a strong track record of high-quality, innovative products
Used and trusted by top builders to beginners
Order anytime online, by phone, catalog or in our retail stores
Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hello James, Tanya is amazing thank you for taking the item to shout her out for the amazing service.