Purchased their single voltage powder coat gun.
Used once, couldn't get the coating to stick
Turns out the high voltage module wasn't working. Called for support, won't sell me the parts or replace the product. JUNK
There custom service does not listen or care. Called them to let them know I was having a problem with my order. I told custom service that they overcharge my credit card twice for the same item. Custom service said that's not a problem. So I contact my bank and had the extra charge removed. The next day I check my bank statement and they put the charge back on my credit card again. So I emailed custom service to cancel the order. They would not cancel the order. They will not email me back or talk to me on the phone. BEWARE! Of this company practices.
I m still waiting for my 2k clearcoat but I ve been told by Heather thats its on hold as the 2k red gloss paint is out of stock so we ll ship both together when they come in. I dont get it... why does Eastwood advertise products they dont have in stock on the shelf? I am in the middle of a painting project and have to wait and i m still waiting for my order 17 days ago.
We have attempted to contact Bruce about his order but have received no response. We, like all retailers, continue to advertise products when they are back-ordered, because the wait time is typically less than 30 days. We also place a note on the website that the item is out of stock and advise our customers who call in their orders that the item is out of stock as well. Tim
Placed an order 4 weeks ago, parts were all in stock. Charged my credit card and order has been "Processing" since then. After multiple phone calls and emails nothing has been resolved and nothing has shipped...
Hello Braden,
I apologize for the inconveniences you are experiencing with your order. You will be receiving a private message from us to collect your information. We are committed to restoring your faith in the Eastwood company. If you have any further question please feel free to contact us.
-Eastwood Customer Solutions Team
I ordered a atk engine through Eastwood. I was sent the wrong engine I never took it off the truck, sent it back. Then they tell me it was a mistake my engine is more money. No satisfaction guarantee on this. They say we'll give your money back. Well here i sit paying on a engine i didn't get. I guess they get to use my money for free while I pay interest... sucks..
We are deeply sorry about what transpired here. Our system is set up to issue the refund to the buyer when we receive it. Just like many other suppliers, ATK is working with limited staff and it took them a long time to take care of this issue. We stayed in constant contact and are very, very sorry about how we dropped the ball here. There was nothing right about this transaction--we screwed up and are very sorry for it. We own our results every day and take the responsibility for this shortfall.
They canceled an order without notifying me. They say they did. Order was paid with a $250 gift card. According to Eastwood, the gift card no longer exists and I receive anything. Essentially, a $250 rip off. Filed complaint with BBB and they ignored that too. Do not do business with this company.
Hello Brad, I was able to locate your order. We do apologize and your gift card is being reissued. There was a system error that occurred. As that does not make up for the delay we are getting a new gift card right over to you. If you do not see it within 48 hours please let me know.
I ordered from them in the past the first time they didn't send all the harner. When I finally got it most of it was spilled all in the box. I thought maybe that was a one time deal. Thought I try again now I'm still waiting and can't get anyone on the phone sent 3 emails with No response. So to heck with them. I will pay alittle more for better service else where.
Placed an order for three items. After a week of not processing called three times and told it would be pushed up for processing. Still was not done and then was informed when I called the forth time all items were on backorder.
Hello Jason, Thank you for your review. I do see that the items you ordered on 122/2021 just came in stock and the powder coating gun was in a quality check. I do apologize for the delay with the holiday season we are working hard to keep all items in stock and available for our customers.
They took my money and has been 17 days and no product and when u call the worse customer service i have ever seen and are completely liers and rude wont let u talk to management and are horrible do t buy anything from this company shouldn't even be in business horrible regreted purchase of all times buyers beware
We have attempted to private message Eurtice regarding the issues with his order. Unfortunately, we have not heard back. We do stat that it can take 5-10 business days for shipping at this time; not including any fright or smart post shipping. If the item is question is on backorder is can take longer to ship. We have a management team here at the Eastwood Solution Center that would be more than happy to assist you. We do ask our specialists here to do everything they can to assist you first, and if needed they are welcome to pass the call along. Now, there may be instances that someone is not available due to scheduling, sickness, breaks, or call off. If that is the case our specialist will take down your information and forward it to their Team Leader to call or email the customer back. I apologize if there was any confusion regarding that practice.
Thank you.
So let's start with this is my first purchase for the Eastwood company.
I ordered a B100 blasting cabinet May 29th 2021 the item was not in stock the website stated it would be available to ship on or after June 19th so I'm good with that so far. Yesterday I call the customer support with Eastwood Tanya, she informs me that the system is down and had no information about my order. And had no idea when that might be. I might add she was extremely rude! If you are going to run a legit business this is no way to handle internal situations that interrupt shipping of customers items.
Unfortunately this will be the last time I order from Eastwood.
Hello Gregory,
We are currently experiencing network interruptions and are working to get things back to normal as quickly as possible. Unfortunately, due to this interruption, I am not able to get you the information/update you requested. I will follow up with you regarding this request as soon as our network interruption is corrected. I apologize for any service issues that you may have experienced. I can assure you that our specialist did not mean to offend you in any way. I will review the call and any additional training that needs to take place will. Thank you for taking the time to provide us with your honest review.
Please let me know if there is anything else I can do for you and thank you for your patience.
Have a nice day!
Overview
Eastwood has a rating of 2.4 stars from 164 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Eastwood most frequently mention customer service, next day and credit card. Eastwood ranks 344th among Auto Accessories sites.
Part of the DIY community since 1978, attending car shows, listening to customers, and seeing first-hand how our products are used to produce a vehicle our customers are proud of
Offering solutions which combines our 4,000+ unique products with the know-how to “Do The Job Right”
In-house product design, development and testing with a strong track record of high-quality, innovative products
Used and trusted by top builders to beginners
Order anytime online, by phone, catalog or in our retail stores
Expert DIY advice and instruction via phone (866-759-2131), email, and our solutions
At Eastwood we care about your DIY automotive projects and want you to be 100% satisfied with our products
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Thank you for the feedback Patrick. This does sound like there was a pending authorization on your card. Authorizations are usually removed once the funds are charged to your account. Some banks do have a set amount of days the charge will show as pending in your account. Please check with your bank or give us a call at 1-800-343-9353 and we will be happy to look into the charge for you.