Rakuten

Rakuten team are the best service I've come across in the US. We are refugees from Ukraine and we are very grateful to Rakuten for such joy as excellent service, impeccable work, patience, respect for the client and professionalism.
I will be happy to buy everything only through the Rakuten service. This is a great savings and a great pleasure to know them! Thank you Susan!

I used to have good results getting my cash back offers accurately and without any trouble but lately they don't want to pay what they should on my purchase. They ask for so many questions to get the amount I should it's just not worth the hassle. I'm going to look for a better CB company.

This is def for people who do nothing but shop online. I think I've earned about 20.00 so far. I did forget to use it but still its a good source to make cash back. I have noticed that they are working with amazon anymore though and that where I mostly shop.

I just got an email about the updated referral bonus. It basically says for me to remind them but I have no idea on how to do that cause there is no send a reminder or anything. People used my link but don't actually follow through. There's double cash back until 5/14.

I helped my roommates make an account and make purchases through Rakuten then the next day all my 4 roommates' accounts and mine were blocked. After contacting customer service they said "Also, per our terms here: https://www.rakuten.com/help/article/terms-conditions**************
Specifically in article 22.1. Termination or Suspension states in part, "We may terminate this Agreement and your use of or access to the Program at any time, for any reason or no reason." "

A Loyal Customer since 2013. Ebates had always been professional. Every representative will always go beyond the call of duty to make it right. Ebates is a true service oriented company and I highly recommend everyone to use their services and start earning your cash back on almost everything you purchase online and expanding on purchases made in store.

I have the extension as well as often buying through Rakuten/Kobo. While I get some rewards others say"Up to" often meaning no rewards for your purchase, in particular Staples Copy & Print. Spent hundreds and never gotten a dime from them.

Really the rewards are not worth the hassle. Will be cancelling after the next cheque

Simply the best.
If you have a problem to the Ebates team, that's no problem, it will be solved thoroughly & efficiently. Their communication is World Class.
Deal & Promo info is just a sight for sore eyes when the pop up or when I received an email.
Special thanks to Ms. Kathleen, keep up the great work..

I've been an Ebates member since 2010 and back then I was getting a fair amount of cash back or gift cards for my purchases. Recently, however, after the change to Rakuten I lost all of my money. So, after 10 years of being with this company I have no balance, and no history. I had a bunch of money saved, to the point where I could go on ebates, and get a gift card to go birthday present or even Christmas shopping. Now, it's all gone. Not cool.

Ebates will pay you for shopping any of the several participating stores in the Ebates network. This is real! You need this, unless you don't need money...
Ebates is so easy to use, the money is real. The customer care is exceptional. I had an issue yesterday, from the initial contact with Ebates to ask the question to the resolution that resulted in my Ebates earnings increasing was at most 4-5 Hours! Yes, I said HOURS not Days! The representative (Tim) was courteous, clear and concise. I've never had an online company resolve anything in less than 24/48 hours - until Ebates. Plus, the stores in their network are stores we all actually shop at, all the time! Put it on his way, sign-up at Ebates today... You have everything to gain and money to lose if you don't.
* I am giving this review freely on my own volition, I am not being paid or compensated in any way. Ebates is just so great I am obligated to spread the word. You'll feel the same as me once you start earning REAL money.

This is the most annoying app ever. Crap pops up every time I visit a website. My credit card company does a much better job of finding deals, without the constant interruptions.
They make is impossible to cancel the service. I had to contact customer service several times, each time replying to stupid questions like "what country do you live in?". Why does it matter? I gave you my account number and you verified! Then they walk you through a ridiculously long process to "request" cancellation.
All that BS and now it says it could take up to 45 days.Give me a break. Just have a delete button like everyone else.

The advertised item ended up being a poor counterfeit.
Rakuten. Com puts all the responsibility to correct a bad sale on the vendor who just ripped you off. Rakuten.com plays an "arms length" denial position. "Not us"..."we didn't do that!", but they continue to advertise and sell the same product as genuine.
Got my money back only because I used PayPal. THEY know how to support the customer in these situations.
Would NEVER buy another product from the Rakuten.com site.

My estimated cash back was supposed to be 10% for purchasing airline and hotel tickets which I took a screenshot of and overnight the percentage somehow dropped to 1% only. They are fraud. Will not used them again.

One of the few times I actually use ebates to make a big purchase I never received my cash back really disappointed! Honestly think this is pointless. You can't even reach anyone other then sending in an email.

Purchased a Kohler kitchen sink. It arrived in an opened box with no protective packaging. Clearly, this sink had been returned. I am having it installed and will report if there is damage that I cannot see at present.

This website sells OEM or non-authenticated brand name product at regular price. When issue arises, they disappeared conveniently. Also they do NOT accept or post negative reviews. It's like a scam artist.

So, I've been a fan of Ebates for a long time, but recently I notice that when you buy a big ticket item (just recently bought a laptop from Dell, started out from the Ebates site as I always do) they DON'T record it. Then when you contact their customer service, they tell you it's because the vendor didn't sent them the tracking info or some b. S. like that. It's funny how it only happens on big ticket items. This has happened to me at least 3 times in the last two years. I think I will stop using them. There are plenty of other sites where you can earn points or cash back.

They appear to use bait & switch techniques. No discernible C/S no. To call.
Does not respond to customer emails.
I'm now very concerned that my CC info is in the hands of a disreputable actor.

Stan N.

I have used them faithfully & have to fight to get my cash back by filing inquiries & submitting invoices / documents providing my shopping trips. Stores (many) don't report the purchases THEN ebates credits much less than what entitled too. Example purchase was 5% cash back & ebates gave me 1.00 on a 99.99 purchase. Hmmm basic math

Ebates takes referrals away if its a family member even a cousin who lives with you. Then they will block you out of your account!

Do NOT refer people & only use if you like to continually argue then prove yourself to get paid what they promise!

BEWARE!

The original ebates actually gave cash back on every purchase with no problem now this dumb $#*! version of ebates is abomination and should've been changed if i could rat rakuten 0 stars or negative 0 i would

My company has always used Commission Factory (Junction) and Rakuten. I always found Rakuten was harder to use and lacked some of the features CF has. Also it seems like affiliates are on all channels so there really isn't a need for two.

I decided to terminate my contract with Rakuten, which had been signed nearly 10 years prior. They said I would have to pay the fees for 7 months as the contract automatically renews every year, this seems unfair and just gave me a very bad impression of them.

I received a gift card for signing up and a check back after last Holiday season! The only problem is that it can become removed with computer updates. I did not realize this happened and missed some cash back. Customer service was helpful.

June 2021 I am changing my review from 5 stars to 3 stars. I first signed up when it was still Ebates in 2018, and at first they were great, I was receiving cash back from every store I bought from through their links, even when the product I bought was not a recommend one. But then mid last year every time I went through their site to buy something they had always said, "looks like you didn't purchase anything." So I stopped using them. I have been to many other rebate sites and they basically all suck, I have to buy what they want me to buy in order to get cash back. When Rakuten was good I had received several payments; minus the bonus for signing up. I am probably gonna give them a few more chances, and if things don't change, I will cancel my membership