Very helpful staff. Also, very flexible and willing to provide a vehicle immediately as the gentleman before me experienced. As long as one is available and you have the necessary documents
Super friendly and willing to assist us with our reservation. He was courteous and attentive to our wants and needs. I recommend this location for their friendliness and exceptional customer service.
Professionals work for EconomyBookings. Even if you do not understand cars, it's not scary, you will be asked all the details and you will be able to offer a specific car
They have great customer service didn't have no problem with the vehicle at all and it was a very nice vehicle not the one I picked online but it was better!
Highly recommend for the staff's attention to detail and accommodating nature. Cars are always in the best condition and prices are more than reasonable.
The car we were assigned only had a quarter tank of gas, so they offered to switch it (but we decided to keep it). Car was in a great state, and the return process was super fast and simple.
He was poorly oriented in the suburbs of Nice, and when he rented a car there was even a navigator in it! This is a convenient thing, I don't know where I would call, but the navigator helped :))
I used Economy Bookings to reserve a mini van for our family of six when visiting San Francisco. Because I had read a few negative reviews, I called them to make extra sure there would be a mini van available. I was told there definitely would be. Then, upon noticing that only 100 miles a day were allowed on the car, I called again to ask how much per mile it would be once the 100 miles is gone over (we traveled to yosemite and Sequois so I knew we would go over the amount allowed). I was told 14 cents per mile. Well when we got dropped off at the rental site, FLIGHTCAR, we were told that not only was there no mini van but they had no cars whatsoever to fit five people. And because there were no minivans available at any other rental companies, we were forced to squeeze into a five passenger vehicle. My kids were not happy to sit four across on one seat, with one not buckled because it was a seat meant for three. We got no discount for our inconvenience, and were charged 45 cents/mile over the allotted 100 miles per day. We will NEVER use economy bookings again. I'd advise anyone reading this to not trust them either. Unless you are just one or two people and will be happy with whatever car they have for you... if you have specific needs, do not trust them!
After renting and paying 976$USD via internet for a rental car for a month in Costa Rica, when I arrived there with my voucher to collect the car at the airport of San Jose. I can not have the car
My voucher saids that include
Unlimited mileage
Theft Waiver
Collision Damage Waiver (CDW)
VAT
Airport Surcharge
But the local rent a car company ADOBE oblige to my to pay an additional 576 $USD, because they say that CDW is not included, as is stated in my voucher. Then they make a phone call to the Customer Service manager on duty in London Mr. Max, he told to me that I ought to pay this amount and they later will return this money to me
I make several complaints with no success, up to now, with the Customer Support Service at Booking Group Team, at Economy Bookings central team in London, at the beginning they told me that would reimburse that amount but now after a lot of E-mails I have doubts of that
We've rented there twice, and this second time won us over. We were quickly greeted, our minivan car was ready and waiting, and the return was effortless. Very responsive and friendly staff.
This was my first time renting a car here and the process was extremely smooth. Booked online a day ago and went to pick up the car next morning and it was all ready for me
Ful insurance was sold to me automatically by the broker even though I didn't want to buy it and didn't even have the option until I paid to see it included. You must clearly state this!
Very good service, more than once rescued. Pleased with the rental price, very small. One day I ordered a car, but it was a bit "dirty", but I think it was the first and last time.
Good day! If I had not rented a car, I would not have been able to appreciate the quality of customer service that apply. But now I can, I used a car auto for a month
They always have a car ready at the time you reserve (unlike a lot of locations) and they usually cut you a break if you go over the 24 hour mark by an hour or two
I really liked the service provided by this company, the cars are very good and in very good condition, I enjoy my vacation traveling with their services.
Last June, I made a reseravtion through economybooking and got a car when I arrived to Budapest airport. However, the car company was very bad. They put exstra charges after my booking deal. They told me they do not know anything about economybooking insurance policy also. I got very upset and had to accept their insurance. The other problem was my booking was for 4 doors car. But they told me you booked for 3 doors.
I told this problem to economybooking, I asked them to refund the prepayment I made to them, but they were absolutely unhelpful, they did not refund my payment. Actually car rental company told me that economybooking is absolutely unreliable and I realized later that it is ABSOLUTELY UNTRUSTWORTHY DON'T TRY.
Hello Hakan,
Thank you for choosing Economybookings.com for your car hires, and for your feedback.
We are sorry to hear that you had a negative experience. Please send a formal request to our Customer service team and explain the situation. You can find an appropriate form by visiting Help Center section on our official website.
We look forward to being in touch.
Best Regards,
Support Team
Excellent service. Very pleased with the opportunity to rent a car in any city. Also pleased with the prices that you have significantly lower than the competition.
Overall a good deal! The car was ready, service was fast, no hassle pick up and drop off. The online reservation was easy and competitive pricing accurate.
Great service. Hired a car when traveling to Europe. Great selection, super prices. Could not find cheaper. All liked it. I will use it further when traveling!
Overview
EconomyBookings has a rating of 2.8 stars from 4,729 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyBookings most frequently mention credit card, customer service and rental car. EconomyBookings ranks 5th among Car Rental sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Maureen,
I'm sorry to hear that. I would be more than happy to look into this matter for you further, and see if there is anything additional that can be done from my end. If you could please send an email to support@bookinggroup.com referencing this post and also providing your booking number, it would be greatly appreciated. Thanks in advance.
Regards, Alex
Economybookings.com Customer Service Team