EconomyCarRentals

Took forever to pick up on 3/7/21 at 5pm. Rental with a free upgrade was a 5 year old 50k+ mileage car falling apart. Returned 3/15/21 & they would not provide a physical receipt, said it would be emailed & haven't received it over 24 hours later but see a credit card charge of 49.95. Called about the charge & said it was for cleaning & told me to have a nice life! SCAMMERS! Do not rent here!

Absolutely scamming company #maggiore #sicily #avis
Already for two months I cant get my reimbursement back. I made a car reservation with a full insurance via economy car rentals site, paid half of the amount. However, in sicily airport Maggiore billed me again a full amount + insurance, claiming that the difference would be paid back once I return the car.
Unfortunately, the car was attacked by wild dogs, who scratched the car. The police confirmed the incident. All the docs were given to Maggiore, however, they charged me another amount for the damages + taxes. The taxes and damages are covered by my contract, which was half paid! I refused to sign the bill, but they took the money without my signature! After two months of struggle, calls, emails etc - still no reaction at all! We speak about 700 euro of difference which they billed me illegally and dont want to reimbource. Scamming company! Maggiore! Never anymore!

Collected from airport promptly.
From then was poor.
Car was hybrid, never driven one before, handed the fob and told to go. Had to ask where the key was, in fact was hob, asked how EV works, told don't worry about it, just drive on petrol. Had to work out myself how to start it, eventually realising it will start when it is ready. No instructions, no manuals, staff seemed to just want to get rid of us. Did not realise there were no gears to change, ie could not change gears going down extremely steep hills in NZ, had to toally rely on brakes alone. Having met numerous of thes hire vehicles all over NZ, the comments were always the same, staff unhelpful, no idea how hybrid works, no instruction. On return of vehicle, staff were too busy, taking over an hour to return my vehicle. Would never repeat never recomment to anyone. Vehicle was far too small, low, possibly my error because I assumed a medium car was just that, not one for midgets.

We reserved a car with the company and got a confirmation.
When we arrived after our flight to get the car they let us wait 2 hours just to let us know that they had no cars at all to give us!
We had to push all of our hotels by 2 days which resulted in a big cost.
The cars company did not agree to give us any compensation.

This is the first issue I've ever had with booking a rental car after years of renting a car. I was overcharged at the car provider when I picked up the car. I was only supposed to be charged $147 per the voucher but ended up being charged $215. I didn't elect any additional options they offered.

My issue is the voucher says I will be owed $147. The voucher didn't say taxes and fees will be added to that amount. It's deceiving to the customer and Economy Car Rentals is advertising no surprises.

After contacting them, I was told that it states that taxes and fees will be added in their Terms and Conditions document which is a long document no one reads when booking a car. Total amount was never fully displayed in any of the documents that was sent by Economy Car Rental before going to pick up the car.

We had a bad experience with economycarrentals.com - The site initially looks fine. We were booking from overseas for a car in the USA. We happen to reside overseas but possess US drivers licenses. We booked our car, got our voucher, called the car rental place in advance to assure our booking. But when we went to pick up the car at 6am on a Sunday, the US rental agency said we needed an international driver's license - not US driver's license. They would not honor our voucher. And Economy Car Rentals was unavailable to help. I called and wrote in to customer service, it took them 20 days to respond, and they refused to refund our deposit. Beware of any company that treats its customers like this. There are hidden terms and conditions - beware beware beware.

I joined a queue of people arguing that Delpaso Car Hire in Malaga should conform to their quote from Economy Car Hire. I was told "of course you cant have a car for that price" etc... Car cost more. Insurance was more. Told my yearly excess insurance would not cover the excess. Wanted £3000 debited from my credit card 'just in case' (so I couldn't use my own insurance!).
I know Spanish Car hire is a nightmare but Economy Car Hire should sort this or clear out of the market.
Its also really difficult to put a review on their website. Well I tried +++ but that may just be me.

Save yourself time and money and DO NOT go with them. They lie about their cancellation policy which says its refundable with a 48 hr cancellation policy. Their customer service is extremely rude and unhelpful

Company will rip you off as soon as they have the possibility.

Claiming you need to pay a cancellation fee (when you try to amend a booking, not cancel it) is no problem, but when you try to cancel your insurance, they simply refuse to change your booking.

They block anyone posting negative comments on Facebook.
They don't often respond to calls. Online support is slow and does not give correct information.

Full email conversation (which they stop replying at when pushed in a corner) can be found here (remove spaces): www.dropbox. Com /s/xvjhb75pjqleuas/ripoff. Pdf? Dl=0

Rented a vehicle in Rovinj Croatia. Firstly, the car rental company location no longer existed. Took me 2 hours to find where they were now located and to walk there. When I arrived at the rental desk they said the economycarrentals voucher was incorrect and that unless I paid extra I couldn't take the vehicle. When I contacted economycarrentals they were of no assistance so I ended up having to pay the extra or else be stuck with no transport. I thought this was maybe a one-off but used them again recently and had the same issue, this time in Australia. They seem to undercut the competition online but the companies they use clearly don't always agree to the rate.

I rented a car while in Malta with my wife and 1 year old Daughter. I tried to pay and was told my credit card was declined. I called my bank and they said that the issue was with ecomony car rentals bank and the funds were being returned. This went on for about an hour, sat outside the airport with a distressed baby. We were then told that the only alternative was to take out their own insurance at a cost of an extra £99 and pay by debit card, which we had no choice to do. The car was falling to pieces and in terrible condition. I complained and have been waiting over 2 months for a reply to my complaint. Outrageous. I would never use these amateurs again. Go with the big and more reputable companies to avoid being scammed.

I booked a car through economy car rentals and shortly received confirmation of booking. I then received a call from someone saying they were from Europcar and that there was no car available and my booking was cancelled. I have not received any notification from economy car rentals, and no replies to my emails requesting a refund. This company appears to be a scam. I would not advise using them.

We were picked up from Adelaide Airport and drive to Atlas car rental desk 10-15 min away, welcome by nice agent which upgraded us to a large SUV, which was comfy and big enough for our luggage. It was very nice to see how the agent checked that our pre booked insurance was good and didn't try to ask us purchasing another insurance- for me it's reliability. The car wasn't new but very convenient and functional, reliable and perfect for our needs. 2 thumbs up!

They are cheating and misleading people. You pay final price on-line but when you go location they add extra fees. Even you say you do no want insurance they will do that. That's my experience with this company.
Unprofessional and bad customer service. They might need education to be raised to Canada standards of customer service. When people complain they yell at them as if there are in forest.
The Government of Canada need to do something about that. Look at customer reviews abut this company. They just rip of clients and government structures including police keep silence about that. CBC news made some investigation about Economy Rental Car ripoffs and it i continues. It raises questions: Some Government structure bails them out?
https://www.youtube.com/watch?v=xctScalMkYs
https://www.yelp.ca/biz/economy-rent-a-car-mississauga

Avoid this place.

I rented a car in hawaii, I used my debit card and they wanted to charge me $370.00 of fees just for using my debit card. Then I used my credit card and they refunded me $50.00 short. They said they don't usually give refunds so I should be happy. Then two weeks later another charge came on my card for $49.85 for no reason. I have emailed and called and they said the matter is closed. No reason given for extra charges! Stay away from this company and check your card for charges weeks after the deal has been done and the car was returned without and problems. Stay away!