I have been using EconomyCarRentals for several years and have never had a negative experience! They obviously partner with excellent companies (with very friendly staff), I have always gotten very good cars (i. E. new cars), never had any bureaucratic issues or difficulties and the prices are extremely competitive (trust me, I've done my research!). I will continue renting through this site, because of the ease of booking, the great prices and experiences I had so far! Thanks so much!
I made a reservation 3 months in advance for a Chrysler voyager or similar. They charged me $83. When I arrived, not only did they not even have a similar car, but the operator tells me that the reserved car does not exist in the country. I had to rent something similar with another operator, which obviously cost me more, because I didn't have a reservation. Worst of all, they don't even give me back a percentage of the reservation. 83 dollars for a service that was not provided and also made me spend more money than budgeted. Tremendous scam
Quoted a total price in my currency and ended up paying 20% more due to the fact that the local company did not take account of the deposit to Economy Car Rental centrally. When I raised this they took 4 months (after asking me to contact the local supplier!) to tell me what I already knew, that I had been overcharged but refused to admit it giving me numbers in Euros which neither I nor the local provide use! And to cap it all verses a local supplier who I have since found they are almost 50% more expensive! I also noticed that the more I enquired on the website, the more the prices seemed to go up.
An absolute no go in my opinion, shop elsewhere!
Booked through Expedia - $106 for 5 days. They said they had a right to charge extra fees since Expedia sites state they can. The fee was proclaimed to be additional Liability, per rep., for time in a shop if there was an accident and car not available. With the non-refundable total price was $415! SCAM ALERT Car was returned in good condition - however the key fob did not work the entire time and they would not respond to my requests to fix.
I have used many rental brokers, but I never had a terrible experience like this. I rented a car in Elgin Scotland and after calling the local Enterprise to confirm the pick up I was told there were no cars available: this was the 1st of November 2022. At the end of December they still did not want to refund the money blaming me for not showing up at the office. And after calling Enterprise I found out they never charged me, which means Economy Car Rentals are keeping my money for no reason. Beware of them, scammers!
Dear Francesco E.,
Thank you for your comments.
Our customer service team is checking this issue raised with the local supplier and you will be informed via e-mail as soon as this issue is resolved.
Thank you.
Kind regards,
EconomyCarRentals.com
Got to Ft Lauderdale Airport. 1 shuttle bus takes you to other side of airport. Then you have to walk all the way to the Economy van, to take you to their Building. So 2 shuttles, off and on with all your luggage. Finally you arrive at the Economy SHAK! Some badly in need of repair building. Walk up to get car. Agent suckers you into buying an EZPass for tolls. He said to me, and I quote, " You need this for tolls. When you leave here you will go over a toll bridge that takes no cash. If you dont have this, you will receive a ticket up to $300. The pass cost, with tax, $58. "
Well I left there, and never went over a bridge. In fact, the entire 5 days I was in Fla, I never paid any tolls! So that was a rip!
Beware, if you don't buy their inflated insurance, they put a $500 charge on your credit card.
The van and driver were nice. The car had no problems!
I am certain, I will not be using economy again. The price was cheap. You get what you pay for!
Dear Larry S.,
Thank you for the review. Can we please ask for EconomyCarRentals.com order/ Voucher number to check your case further? Our order/ Voucher number has 7 digits and starts from the letters ECXXXXX. Kindly note that we, EconomyCarRentals.com are a broker company working with several car rental companies in every location. In view, we don't have our own offices or cars and you might have booked with a different company that almost has the same name with us.
Could you please recheck and let us know? Thank you in advance.
EconomyCarRentals.com
I booked my car online for the price showing up in bold CAD 543.00, provided them for banking details to reserve the car.
I was told by the car supplier (Discount Car Rental in Montreal) to pay the above amount at the desk before collection. As the voucher received from Economy car Rental instructed me to pay at the desk with chip and pin machine. I happily paid as I knew I was suppose to pay them CAD 543.00 as seen at the time of booking.
Later on I have discovered they have taken another lodged another transaction on my credit card for £132.68 out of no where.
I must admit been doing shopping, booking online for ages but never found anything misleading like this company. In my personal opinion, I feel like a victim of day time robbery after renting a vehicle from them.
Please avoid it completely for your own good.
Bit it a scam, be careful. Even with your own insurance with your credit card they basically scare you into buying their insurance. We rented one out of Lisbon. They basically rent the cars at a lower rate and then rope you in. If I didn't purchase their insurance I was going to have to pay them 1,500 and it was very unlikely that id ever get it back, they would basically find something wrong with the car and charge you for it. Be careful. Maybe it's better to go with one of the other companies and you won't have to pay 300 in insurance for nothing.
I booked a car, second time within 4 months from this company, the second time we arrived in Italy and they didn't accept our driving license because it was slightly blurry (you could read the details), and the first time they accepted the same license without any issues.
The worst, is that they didn't refund to us our deposit which is not fair. We feel like we are robbed.
Dear Melpomene A.,
Thank you for your comments.
We are an agency cooperating with different car rental companies and their terms and conditions differ.
Their terms and conditions are available during the booking procedure before finalizing an order online.
Thank you.
Kind regards,
EconomyCarRentals.com
Booked a car - but there was no signs of rental car provider at the airport. Wasted my time looking for it. Support teamed up with car provider and refused to refund the down payment or at least check that the car provider isn't a fraud.
Stay away, they don't care about you once you've made a payment.
Answer: Dear Vitaly Y. The TBA next to the airport means, To Be advised when the flight number wasn't indicated when creating the reservation. You are welcome to email us the flight number and we will forward it to the station in Malaga. Our email address is info@economycarrentals.com. EconomyCarRentals.com
Answer: Dear Fabrizio P. Can you please contact us via email to info@economycarrentals.com or via Live Support, https://www.economycarrentals.com/en-us/information/contact to assist you? Thank you in advance. EconomyCarRentals.com
Answer: We provide the full pickup details address on your voucher by confirmation of your order. Our system looks always for the best available rate for the car group requested so the provider can change any minute as we are connected online with the car rental companies. You can select always the pickup service that you prefer to have (airport desk or shuttle service). This is mentioned on every offer we provide online.
Answer: Our rates usually include the standard insurance package, which is a Full insurance package (Excess Applies). In case extra insurance is preferred to be included in your reservation, then you can request this to be added and paid at the local station upon pick up procedure. All the taxes and fees are included and in the rare case that a fee is not included, it is mentioned on this specific offer and at the terms and conditions as well. If you wish to double-check for a specific reservation/ offer, you are kindly requested to contact us via phone or email to assist you further. https://www.economycarrentals.com/en-us/information/contact
Answer: We are a broker company, for this reason in order to contact us, you may call our call cente. You may see our local number at the link below: https://www.economycarrentals.com/en-us/information/contact
Answer: We will do our best to resolve the issue raised. In order to be able to investigate the charges made, we need the rental agreement that you signed locally, as well as the final invoice issued by the car provider at the end of your rental. Please scan and send us a copy of the above documents attached with the voucher number by e-mail to customerservice@economycarrentals.com. Please rest assured that in the case of an error we will make all the necessary arrangements to adjust the charges.
Answer: If you wish to cross to another country with the rented vehicle please ensure you read the ACROSS THE BORDER RENTALS segment from the T&C (Terms and Conditions) of the offer of your interest. There you will see the list of countries that you are allowed to cross with the rented vehicle. Please note that if you are allowed to cross to Estonia and Lithuania you will have to add a Cross Border Card to your booking on OPTIONAL EXTRAS.
EconomyCarRentals has a rating of 1.6 stars from 299 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with EconomyCarRentals most frequently mention credit card, customer service and full insurance. EconomyCarRentals ranks 212th among Car Rental sites.
Dear Juan B.,
Thank you for your comments.
Please kindly advise your voucher number in order to check this issue raised further.
Thank you.
Kind regards,
EconomyCarRentals.com