EconomyCarRentals

Terrible experience. Extremely irresponsible customer service
Very bad experience. Extremely irresponsible customer service.
I booked a rental car for €183 through EconomyCarRentals. They charged me €64 upfront and stated that the remaining balance would be paid directly to the car rental provider. However, when I arrived, the rental company refused to honor that arrangement and made me pay the full amount again. I was told to claim the €64 back from EconomyCarRentals, but they have since refused to refund me.
This feels like another form of online fraud, and it's incredibly disappointing. I strongly advise others to be cautious when booking through this company.

DO NOT RENT FROM THIS CAR RENTAL TAMPA BAY. For starter they claim to be at Tampa airport. No where near it. They have a shuttle …. That runs every 45 minutes. We looked at their term and conditions and what was needed at pick up. Nothing about having to have your entire automobile policy on you. Even after we proved we had proper insurance with a added rental car policy added they still insisted we had to have their coverage which was another 300 American dollar. The short time we were there several people came into their office screaming at the worker and management. This place is beyond unprofessional. This isn't even a second rate car company. When I called my insurance adjuster he couldn't believe what I was telling him. Stay as far away from this car rental agency as possible. I made this reservation through booking.com so I assumed they would be reputable. Sham on booking.com for using this rental agency. Because of this experience I will not be dealing with them
Either! Learned my lesson!

If only I would have read these negative reviews before renting through them! Not sure why Uber affiliates with them! They pry on the unassuming!

Car hire was not delivered to Brisbane airport as requested. I had to texts to say the shuttle bus would be 20 minutes. We waited 70 minutes. Economy car rentals will not refund the deposit paid

These layer on fees before you get to the car company. No added value to you. The owners of this scam should taken to prision

Don't forget that EconomyCarRentals is a broker who finds available car rental companies among the rental companies. Their policy when a rental is changed in one way or another (e.g. Arriving late) is very broad and allows them to practically let you down and run off with your deposit regardless of the reason. If your flight or your ferry arrived late that's your problem.

This is what happened to me. As I arrived more than 30 minutes late, the company treated this as a "no show", therefore when I arrived, my car was no longer available (for a 4 days rental!) and I was left to my own devices and without a car with all my luggage. I contacted EconomyCarRentals and was lectured that I should have notified them of my delay and that my deposit was lost. So please don't do business with them! Instead, deal directly with the rental company rather than a broker!

I had a terrible experience with EconomyCarRentals and their so-called "reimbursement insurance" policy. I trusted their service for a car rental, but when I was rear-ended by another driver, I learned the hard way that their insurance promises are misleading.

I paid all costs upfront as required and followed every instruction to file my claim—submitted documents, photos, and reports, and informed the local car agency. Despite doing everything correctly, they initiated a drawn-out process to recover the money from the at-fault driver. When they discovered the driver was uninsured, they told me I'd have to wait up to 3 YEARS to get reimbursed while they attempt to recover the funds themselves.

This is not what insurance is supposed to do! Instead of protecting their customers, they push all the financial and emotional burden onto you. Their policy is a sham, and their customer service offers no solutions or accountability.

Don't fall into the same trap—avoid this company at all costs. Their low prices might seem tempting, but you'll pay for it in the end. Choose a reputable provider that actually honors their commitments and values their customers.

I have been using the service for 10 years. I ask you to withdraw the good reviews that I wrote about them. The service has definitely deteriorated. The last 2 bookings were a negative experience. Payment was taken twice: on the website and at the car dealership. The dealership gave me a different car than the one I had booked, in poor condition. Prepayment cannot be returned. Long correspondence with this company does not lead to results. It is clear that the company is in a sad state and will close soon. Unfortunately, you will have to give them up forever. I don't recommend it!

I rented a car via EconomyBookings for pick up at Maui airport. Confirmation email did not have any information where to pick up car. After asking around we found a place where shuttle is. The car we got was damaged outside and ripped inside. We asked for another car and they had none. I asked for refund (it was a pre paid reservation) and was told that we need to call support. After 2 calls and 2 emails five days later there is no confirmation that my email was received. Never rent car from this company.