Overview
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
My Good Experience Booking with eDreams
I had a great experience booking my flight through eDreams. The website was easy to navigate, and I quickly found multiple flight options that fit my schedule and budget. I appreciated the ability to compare different airlines and prices all in one place. The booking process was smooth and fast. I received a confirmation email right away with all the necessary details, and I liked how I could manage my booking directly through their app.
EDreams is reliable, only it would be good to inform ahead of fime they offer no online checkin for some bookings done through the IT company citizen plane and they also do not offer online check in which it is ok, just to know ahead of time.
I know from past experience and now that eDreams is a well established business which I feel does its best for customers including developing innovative and money saving schemes like Prime which suits a lot of people as its membership number reflects.
My experience on this occasion involved a cancellation which had very justifiable reasons and was treated as such.
Thank you
Ken Harrison
I don't know if it was my lucky day or it is because Edreams is real cheaper. I went to Wizz website to book a ticket and get 60 EUR. Out of nowhere I tried Edreams and got 42 EUR for the same route and date. I paid via paypal and it succeeded. Without need to wait, I ordered another ticket for returning and again it was cheaper than the Airlines it self. This is truly amazing. I will book my tickets next time via Edreams for sure.
The system is friendly to fill in but after the payment I was confused because it took 24h to get confirmation and without a formal air ticket. Is it possible to improve the system? For me it was the first time.
Good interface, good application and with discounts according to what was requested. I appreciate being part of this group. Keep it up, Dreams. Thank you very much.
I recently used eDreams to book a flight and found the platform user-friendly, with a straightforward booking process. However, I encountered some issues that affected my overall satisfaction. There were unexpected charges, including an automatic enrollment in the Prime membership, which I hadn't intended to subscribe to. Additionally, when I needed assistance, reaching customer service proved challenging, with delayed responses and limited support options. While the initial booking was smooth, these subsequent issues made the experience less than ideal.
Everything went well. No bad experience. I booked my flight on the 17th and get confirmation email straight away. Everything was legit. No fake no scammed. Just real authentic business..
It is not good to be hoodwinked into things! I am happy to pay for my consumables but not happy with having 2 options after reading the price of the flight which give you no real choice it's either or and stuff you if you don't want either but if you take prime you can cancel within days …. Yes but I don't want to have hassle! I am supposed to be on holiday! Why not just say this is the price of the flight accept and pay or NO end of!
Dear Amanda,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Aniket
Customer Care Team
Tickets deal was moderate, but Turkish airline service was very poor. All three of My luggage are missing and am stranded at the airport. I am without my luggage as I type. Some air hosters were very disrespectful, acted in racist attitude.
Stay away from eDreams at any cost. I booked several flights through them. Due to travel changes I had to cancel a few flights. Before cancellation I called there customer service to inquire if I will get refund whatever airline will provide. Customer representative told me that eDreams doesn't keep anything and I will get the refund whatever airline will provide. After cancellation they got the refund but never gave it to me. Now they are lying that I never had any conversation with their customer representative about refund. I mean why would call airline and cancel the flight? Just to give them money? If i would have an authority; I will mark this company as scammer. Please please stay away from scammers like this. They say that they give discounts; it's not discount they just increase the price and decrease it while booking. I use skyscanner and i get flights in same price.
I have never book a flight before with an agent, always booked straight through the airline before. I found the experience a little nerve racking and was surprised at the amount the rise in price was after adding all the extras, like baggage. Usually included in a airline booking.
First time I do booking out of experience on air line foreign or national I have self confidence to do booking again on next journey and advice friend s to take the same way.
Dear Hoda,
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
John
Customer Care team
Unable to cancel my never-wanted subscription, contacted CS and was assured it had been cancelled. Of course it never was and months later they are still charging me for their valueless "services". Despite reporting to every entity I can think of, they will force me to CANCEL MY CREDIT CARD and have another one re-issued. A tremendous inconvenience. Thanks eDreams crooks
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
25.04.2025. I booked two tickets with you for Naples. The first amount that stood on your website was 101 eur. That it would be changed to 183.31 eur during the transaction itself. Okay, I agreed. Today, for some reason, I was charged another 89.99 euros. WHY?!
Dear Milos,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Everything was great! We had a small problem with the confirmation of our flight but the helpdesk took care of it very quickly and solved the problem :)
The app is very easy to use and edreams seem efficient and they keep you updated.Have had a cancellation and they were quick in processing and issuing refund.
It was very straightforward, I was able to book a flight without any hassle. The options for flights were varied so I was able to get one that suited our needs.
I was given options for hotels at a discount but did not need this. It was however great to know about the hotels and other discounts I could have made use of.
The experience with edreams is very good and very easy for bookings, the fact that for only 90 euros for prime now i can save a lot of money for my bookings.
Thank You
Easy to purchase the ticket, good offer, and the best and best thing is that your check-in is done automatically and they send it a few hours in advance. Very happy
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care