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eDreams has a rating of 3.9 stars from 8,686 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
E-dreams is reliable, yes the flights search was easy, though after I have to wait for upto about 12 hours for confirmation, ooh!
At last it was confirmed.
Well,it was just a trier.
I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.
A friend suggested me.
Hello, I have received confirmation of my trip and would like to inform you that I am satisfied with your services. Please continue working at this speed in order to expedite our needs. All the best
I have paid in full for my tickets and yet, I haven't received them. I am travelling next Tuesday morning and I need to print the tickets as soon as possible, and then the check -in. Why haven't you sent me the tickets yet?
I appeared in the brouser.
I needed a last minute flight, and edreams saved the day, with affordable options from multiple airlines. Safe, secure, easy, fast and reliable. I highly recommend edreams for all your travel needs!
My last minute flights were affordable as well as fast and easy to book.
Went well till I needed to correct the name of my companion found that when I spoken to one of your staff was told that I had to wait 72 hours, 3 days later received an email that told me that I had to contact British Airways.Because of that It was to late and my companion missed the flight.
I chose it because of the reasonable Air fare price.
I booked a ticket, you sent me 10 emails. WTF? To me you're just a ticket vendor - literally bouht from you because you're the cheapest selling and I will never, ever use your service again. $#*! YOU for making me call your landline to cancel my "Prime" membership. Piece of garbage company.
Dear Andriyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This company is an absolute SCAM. If I can give it a zero I would. I purchased cancellation insurance. They only refund you a percentage of your fare (not including any extra you purchased seat assignments, etc.). They give you about 50% of what you paid. Never do business with this company again. I will also be reporting them to the BBB in the US! Absolutely horrible
Location: US
Dear Annalisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All in all the trip planning and notification and everything was excellent and I really appreciated that the only thing it was not really good is that when I am booking my flight it said you have bags included, but it doesn't say when at the start you are booking how much weight you have for them so I purchased another Two bags to check in when it was absolutely not needed and there is no cancellation to make it worse after that for it so that's only thing otherwise everything was wonderful
It just came on the Internet when I was trying to book, but I am impressed
The seat was really uncomfortable.
Take-off was late, landing was late,
Legroom was as expected but the seat position was really bad,]
Departure and arrival tardiness combined turned a one hiour and twenty-five min flight into a nearly 4 hour one,
Affordability and quality
Dear Fernando,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Bought a fully flexible ticket for >$800. Went to change the flight 7 days beforehand using their online system. EDreams indicated a $0 fare difference (I have a screenshot) and wrote that confirmation would be received in 48 hours. No email arrived, ever. I called them up the day before the flight and spent almost 2.5 hours on the phone being transferred from "team" to "team." They claimed that it wasn't a $0 fare difference but actually around $1700-1800 difference (they quoted 2 different numbers by different operators) and wanted to know if I would make the payment? Weird thing is I could buy a brand new ticket for that exact same flight in 2 months time for $600 using another agency. So after having enough I asked to cancel the ticket and enquired how much I'd get back. They said it was non-refundable - despite it being a fully flexible fare. 2 different operators quoted different amounts - one said an exact $300 and the other $410 (something). It's as if they're pulling numbers out of the air. I doubt I'll ever get the money back. I have already started warning my international flying friends and colleagues from ever considering edreams.
Morale of the story: there are good reasons why eDreams has such a low customer satisfactory rating among customers. We've now been cheated hundreds of dollars by this group that it's worth not trusting them. They make stuff up that makes no sense at all.
Tip for consumers:
I regret using them. First and last time.
Products used:
flight and membership
Dear Dan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I had last month 4 times the same fly ticket at e dreams with wizz airline and was the most worst air line I sow in my life
4 time I bought a fly ticket because they don't know wich airport or the close the boarding 75 minutes before flying and I have to buy 50 € to get checked
Not nice at all
Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I received booking info, but no info on ticket issuance by the carrier. If you would have provided that it would have been perfect. I had to call carrier to get that info. FYI: Booking means nothing if carrier doesn't issue tickets for the booking. This happened to me once and it took 3 days to get it straightened out.
One flight in the middle of my trip was cancelled, no reason was given. Just an email saying a refund for that flight was being transferred. I looked for flights that worked fith the last flight home that was not cancelled. I couldn't find any eDreams. After spending half a day I was able to find a flight that worked and booked the flight. I was told that the problem was with my bank payment. However, the bank payment was for the whole trip. If the payment wasn't good, then none of the flights would have been booked. Excuse doesn't make sense. Also the returned money was less than the cost of the new ticket.
Seem good when I read the benefits.
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was able to find flights that were not available through Expedia or Kayak. Also, with eDreams Prime, found hotels not available through other search engines at a 17% discount.
Able to search different airlines and have more options to choose from after comparing with other search engines and what they have to offer.
After going through the booking process and confirming the price of my ticket i got a message saying the airlines had increased the price by a further £100 plus which was within minutes of me trying to book it. I believe that all third party companies like yourselves do the same everytime just to get more money from the customer. Im not happy about it
Dear Volker,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was very easy to use and I was able to get all the details necessary for my flight before even booking it. Prices were acceptable and flexibility was offered. After i bought my ticket, I received more details amd a receipt to my email that was easy to access.
It's fast, affordable and reliable.
We didn't need the service we go to India only ones in 2 or 3 years. It somehow added automatically even after I click no. I hope I can cancel early as you added without really confirming it.
I did not want to choose it whole booking flight it somehow did it automatically which is wrong.
Dear Jeffrey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Okay, pretty standard although was unclear in certain times about what is included with the ticket and am having to click through aaalllll of those extras was just annoying
Dear Toby,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My experience with eDreams was good overall, though sometimes there wasn't enough information provided for check-in. Other than that, the process was smooth!
The site is easy to navigate and helped e get what I needed. If you are a techie, it must be a breeze but for us older folks I much prefer a human touch or interpersonal approach
I did not choose it It selected me. Good thing Right? I am glad it did what itv is supposed to do. I will probably have a better idea after I have completed my stay in PR
I moved from one site to the next and the currency changed, thinking I was getting a great deal, it ended up costing me $1800 more than I anticipated.
Because I was taken there by another web page
I was searching to book a flight ticket via eDreams at the last minute for Amsterdam.
The navigation was easy and the options that were provided were covering my needs.
I am a frequent user of the platform.
I am extremely disappointed with the way eDreams has handled my situation. I was charged €90 for a Prime membership I never intended to subscribe to, leaving me with €0 in my bank account and no money for food or basic necessities. Despite my urgent request for a refund and clearly explaining my financial distress, eDreams refused to help me. This is not just poor customer service; it's cruel and unacceptable.
I never wanted this membership, and I wasn't even aware I had an account with them prior to this charge. If they wanted to charge me for one month of usage, fine – but to charge me for a full year when I don't want or need their service is outrageous. I'm now left in a dire situation, struggling to make ends meet because of their refusal to process my refund.
This has put me in a life-threatening position, and eDreams' lack of empathy or willingness to assist someone in such a desperate situation is shocking. I've even provided proof of my financial hardship, but they still refuse to act. I will be taking this matter further, as this kind of treatment is completely unacceptable.
Avoid eDreams at all costs – they show no regard for their customers' well-being, and their practices are both unfair and deeply disappointing.
Placed a booking with reference number, but booking subsequently failed. Couldn't access booking through reference number to complete transaction and had to re-make booking from the start. Discount code APP10 (-10%) that was offered did not work.
Good deals on weekend breaks
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Roxton,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care