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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Everything was going fine until I made the last click and then went to the email. Edreams gave a discount with a free trial, then you find out it is not that great because if you are not careful you will be charged nearly £100. When you try to get out of it, you find you cannot do it online but waste time phoning them.
Easy to schedule my flights and car rental.
Thank you for making it a pleasure to work with you all
I booked and paid for the flights without any problem. When I decided later to adda suitcase, the app wouldn't let me. I tried again and it refused to accept my credit card, despite there being over 5,000€ available on the card. I tried with another card and received the first message again, unable to add luggage. I had to call a UK telephone number from my landline in Spain at great expense to add a suitcase by telephone instead of using the app. Not impressed!
Booking made easy. A lot of updates on the booking as days go by. A positive impression as any changes are communicated well ahead of time to avoid last minute embarrassments.
It is nearly 10 years since I booked flights on-line and I found once having gone to SkyScanner and then choosing the eDreams flight option, the whole process was quite straightforward and I am over 80!
It's my third time booking or experiencing eDreams. Really, you're professional, and I trust you
Good service I love it I will be buy always tickets here. Thank you for good service
I didn't realise at first that I was signing up for a yearly subscription and the site kind of leads you to doing that. I don't require that amount of usage.
Easy booking and best price found, compared to other sites.
Very good system It was the best options to plan my trip however it is missing to have my ticket at WALET app as normally I do with all my tickets as it is more convince
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Not now, am not ready for comments now until the itinerary is complete
Title says it all. I hate flying now. It used to be a great joy. Now it sucks in every way, but you always find ways to make it worse, and cost more. Nobody gives a $#*! about as as human beings. We are just a source to squeeze money from. I hate airlines. I still like planes, though.
Dear Joe,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good and acceptable services,, i did not face challenges while booking
It seems a very ok company apart from the dreams prime which I shan't be using so could you cancel after my free trial has ended thanks
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Marcus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team