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From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy to search for the flights I wanted fave me a few options once I'd selected the appropriate flight it was a very simple and easy booking to complete
Really a great experience while booking our plane tickets!
Would be great if edreams could add the luggage booking as well as seats, so it's all in one place!
Overall, super happy!
All tickets surged in price by over 20 percent, right at the end of the process
Que me expliques de cuando ustede me cobrona ilegal 9/99 libras esterlinas, yo unico que compre es un tiquete aerio voy a denuciar el robo 2 veses me cobraron de 2 cuetas con cual pague el tiquete aerio, ustedes no mean regalado el tiquete yo le paque y por ortas parte me cobran mensual algo ilegoa guardando mi datos bancarios para robar!
Estimado Cristi:
Lamentamos sinceramente que su experiencia con nuestro servicio de atención al cliente no haya cumplido con sus expectativas.
La forma en que se gestionó su interacción no cumplió con nuestros altos estándares de calidad, los cuales valoramos mucho.
Hemos revisado su caso para garantizar que se cumplieran los estándares de calidad y le aseguramos que su solicitud está siendo procesada.
En cuanto tengamos una respuesta, le notificaremos por correo electrónico a la dirección que utilizó para realizar su compra.
Gracias por su paciencia y comprensión.
Atentamente,
John
Servicio de atención al cliente
Que me expliques de cuando ustede me cobrona ilegal 9/99 libras esterlinas, yo unico que compre es un tiquete aerio voy a denuciar el robo 2 veses me cobraron de 2 cuetas con cual pague el tiquete aerio, ustedes no mean regalado el tiquete yo le paque y por ortas parte me cobran mensual algo ilegoa guardando mi datos bancarios para robar!
Not enough information on luggage allowance and cost. No place to add our mileage program number and place to put contact person details in case of problems.
What you eDreams offered isn't what i got here. Totally disappointed. Paying over 1500$ for 3 nights in a old dirty building and then trying to communicate with you edrems and it is so confusing that i stopped but never again will this happen to me ever
Dear Melecio,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Rapidità e convenienza coniglio a tutti di prenotare con eDreams
At the beginning I had difficulties with payment. The card was declined, but thanks to the extremely efficient assistance through the call center, whose phone number I received in the message, the problem was quickly resolved.
Muy practico y venturoso la descripción de horarios. Al momento de estar contratando la reserva No son muy claros en cuanto al equipaje permitido dentro de la tarifa.
I checked the Easyjet website just before booking with you. I only saved about £4, yet your app said the saving was £32. I've experienced this several times and at times have just booked direct with Easyjet, because I'm in their loyalty programme and get free flight changes etc. I don't plan to renew my membership with you.
When booking all went well until I received confirmation of my booking after paying.
I booked and paid for premium plus the conformation stated economy I could not get contact to reply. However when the airline conformation arrived two days later it stated premium plus all happy now
Buying tickets through eDreams was easy and everything was clear. However, the seat prices are higher than what the airline itself offers, and they also list seats that are no longer available (I'm currently waiting for a refund). Because of this, it's impossible to pay for the seats (I will not spend more money on seats that aren't available). I just hope I will receive the tickets from the airline on time.
Dear Katerina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Overall ok. Again running the process several times, additional cost for bags was different from time to time. It was slow, I am not sure if my connection or the site itself.
I recently booked a flight through eDreams, and I'm very pleased with the overall experience. The website was easy to navigate, and I quickly found the best flight options that fit my schedule and budget. The booking process was smooth, and I appreciated receiving clear email confirmations and updates right away.
What really stood out was how convenient it was to manage my booking through their platform — everything from seat selection to checking flight details was simple and hassle-free. It made planning my trip much easier, and I felt confident that everything was well-organized.
Overall, I'm very satisfied with eDreams' service and would definitely use them again for future travel plans. Highly recommended for anyone looking for a quick and reliable booking experience!
I was booking a flight with Aer Lingus and wax redirected to yourselves. It was all quick enough, but its just an another thing to do...
Dear Sheila,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
The booking went all smoothly. However, I feel that some more transparency is needed. As I didn't receive a standard "e-ticket" and I can't find my booking with the references provided on airline website, it's just a bit unsettling since it's the first time buying such an expensive flight on eDreams. After searching online I kind of understood that you provided rather reference in your system and not the airline's, it could make sense but it certainly helps a lot if it's explained to begin with.
It was frustrating that the plane prices changed after I captured my banking details. The price moved from £567 to £600 then £607 in no time. It was just not nice experience that prices changed that fast
Dear Mikel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Bad, bad, bad. You upload the same destination and date twice and the prices increase. Three days in a row I've been trying to buy a ticket and every time the page freezes... The last time, the payment is uploaded, they tell me the operation was unsuccessful, only to finally find the reservation in the email.
I've already started using other sites where the same tickets can be found at a lower price.
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Was able to book a flight for my daughter without a problem. The price freeze did not work tho. I had to pay an increased price!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kevin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team