On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
HelpCentre:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the largest online travel companies and one of the largest e-commerce businesses in Europe. Under its four leading online travel agency brands; eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo; it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. Prime, the first subscription product in the travel sector has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was quick and easy along with the cheapest available price. They sent the information over really fast and was very quick with sending me the information I need to get on my flight.
Very good website. When I booked i received my all travel details
Accurate fast and easy booking making a soft and harmonious experience in booking!
Still early days but hoping to get customer friendly experience
It was. Last minute book, end with less headache by helping me finding the best flights. Thank you so much
Website errored several times at checkout, no confirmation of booking. I then booked on another website and then later received confirmation from eDreams. I now have two seats on the same flight. I have contacted the help line, submitted a ticket and have not been contacted since. Terrible service
Simple and easy.simply easy the best part is the payment options.
Good experience. Great Price. We had to book our tickets last minute, and Edreams helped us get a good price on our tickets.
Took a while to approve my booking. In the meantime I was charged 3x on my bank account although the charges disappeared from the statement 12hrs later
Dear Di,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I received an early booking through an agency and wanted to book my spouse to join me. It turned out to be impossible to book the flight through the airline so I tried EDreams and this went perfectly from the first attempt.
Keep it up and don't change as others do u just continue improving
Everything was going fine until I made the last click and then went to the email. Edreams gave a discount with a free trial, then you find out it is not that great because if you are not careful you will be charged nearly £100. When you try to get out of it, you find you cannot do it online but waste time phoning them.
Easy to schedule my flights and car rental.
Thank you for making it a pleasure to work with you all
I booked and paid for the flights without any problem. When I decided later to adda suitcase, the app wouldn't let me. I tried again and it refused to accept my credit card, despite there being over 5,000€ available on the card. I tried with another card and received the first message again, unable to add luggage. I had to call a UK telephone number from my landline in Spain at great expense to add a suitcase by telephone instead of using the app. Not impressed!
Dear Marcus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Dear Loong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kay,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team