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eDreams has a rating of 4.0 stars from 9,483 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Using app for about a year. Everxthing is grest except customer service that I foumd not so easy to reach. Still, at the end. Its a great app, very good prices and safe to use.
Recommendation from a friend
Date of experience: October 15, 2024
Prime saved me 3 euros. That does does not seem worth it...
Date of experience: November 24, 2024
Took awhile to get started but overall completing the required information was straightforward then hey presto I am all booked to begin my vacation.
The price was okay I wanted a straight flight and have 20kg luggage capacity.
Date of experience: October 22, 2024
It was quick and easy experience, with response within one hour
I’ve used it before
Date of experience: November 25, 2024
Not bad could be better from my experience maybe next time again
Date of experience: November 25, 2024
Dear Vouchmey,
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
John
Customer Care team
Late confirmation of flights - I was already seeking elsewhere...!
Seems to me an efficient and cost-effective online service.
Return on investment is dubious - (annual fees paid vs annual savings/discounts)
Date of experience: November 25, 2024
Dear Vincent,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Less price as compared to other apps. I will at anytime recommend edreams to everyone out there.
I found it cheaper pricing
Date of experience: November 15, 2024
Awful experience still waiting on a refund from a cancelled flight
Date of experience: November 24, 2024
Dear Kallum,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The website was easy to navigate, and I found the perfect flight options within minutes.
Cheaper offers
Date of experience: November 19, 2024
I think the site is very straightforward and I got a good deal.
Date of experience: November 22, 2024
Mala experiencia. Me ofertaron un vuelo con carry on y después de hacer la compra y chequear la reserva en la aerolinea veo que la reserva no tiene carry on, solo trae un bolso pequeño. Me siento estafado.
Por las ofertas vistas en kayak.com
Date of experience: December 28, 2024
Dear Milton,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to book my flights, got exactly what we wanted abd easy to book
Looked at a lot of sites and this site gave us everything we needed
Date of experience: November 23, 2024
All good, could be a litle better, i believe fake check in's should be avoided
It's a good site
Date of experience: November 23, 2024
You advertised one price up to and including when I reviewed the invoices price. However when I submitted my payment, the price went up by $43. You also did not provide an easy way for me to enter my KTN Number during the booking process. I had to enter after the flight was booked.
I don’t choose it, I was redirected to the site when I accessed the Frontier site. I will NEVER use this site again.
Date of experience: September 26, 2024
Dear James,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hassle free and easy experience.
Booked flights and was away the same day
Was the cheapest when I looked at the comparison sight
Date of experience: November 21, 2024
It took me ages to do the booking as it was showing an ERROR several times at the moment to do the payment...I had to return the previous steps like 6 or 7 times and it was given dfferent prices each time.
Because I got the Premium service but is useless and difficult to book and showing different prices to pay more for every little additional cost.
Date of experience: September 30, 2024
Dear Lucia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The service was great, it was easy and simple and now I'm very happy.
Because it’s the best and cheapest.
Date of experience: November 22, 2024
Pages are a bit busy and some of the details are not immediately visible
Date of experience: November 19, 2024
Dear Daniele,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I love eDreams is very easy to use. Here i found the best prices.
Date of experience: November 19, 2024
So far, am satisfied with the service, hope to travel a lot more using this app.
It was the best price i found on MOMONDO
Date of experience: November 22, 2024
Easy to book with and also they give you response almost immediately
Date of experience: November 22, 2024
I'm ready to travel!
Thank you!
Looking forward to using the service again
Date of experience: November 20, 2024
My husband and I had a lot of issues due to potential pilot strike and not knowing when or how we'd get home. When the strike was averted, we booked a new return flight from Quebec City and edreams had all the info. Fortunately, air Canada assured us all was great.
I did not choose you.
Date of experience: September 17, 2024
Dear Daniel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Torsten,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care