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eDreams has a rating of 4.0 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Had to unexpectedly book a flight from Edinburgh to Birmingham, no problem at.
Came up on my phone!
Date of experience: November 6, 2024
My experience is pretty good and I'm enjoying it and having a good time
Date of experience: November 7, 2024
I fount it very easy to fly with edreams app in my phone, lots of offers and truly great deals.
Date of experience: November 7, 2024
Very easy to understand. Book and then receive a copy of the booking.
I have used it in the past and liked it then.
Date of experience: November 7, 2024
Correct price and simple to order. Overall good experience!
Because I booked with e-dreams also earlier this year a trip to Warsaw.
Date of experience: November 7, 2024
I appreciated collaborating with you. It was a valuable experience.
Date of experience: November 7, 2024
Finished the booking procedure, paid than the page jumped back to do it again, might have paid twice.
Used it previously.
Date of experience: October 17, 2024
This is my first time using of edreams, I do not have any special requirements or experience about it
I accidentally find out edreams while searching to make booking of flight tickets
Date of experience: October 18, 2024
Dear Lay Beng,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
I have struggled to find out information in the having allowance and applying for assistance - I am referred to the airline direct - so makes ne think u should have just booked direct with them.
The price was slightly lower.
Date of experience: September 26, 2024
Dear Hayley,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Es ist nicht möglich, die Prime-Mitgliedschaft online zu kündigen, obwohl es versprochen wurde. Man muss anrufen, was ich aus dem Ausland nicht tun will. Alle Mail-Versuche werden standardisiert beantwortet - ein klassischer Fall von Verarschung. Ich kann nur abraten!
Date of experience: November 15, 2024
Dear Mirjam,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to follow, no difficulties, but could not find where to book wheelchair assistance. Good experience otgerwise
Used the site before
Date of experience: October 14, 2024
Good service and decent prices. Also got a great non-stop flight.
Research through internet.
Date of experience: November 6, 2024
Information a bit hazy when I comes to the booking in section
I had a good experience before but I did compare to other sites and ye were still the most competitive
Date of experience: November 6, 2024
Well implemented service that it's clear and fine of course i'm able to recommend it.
Date of experience: November 6, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Pasquale,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care