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eDreams has a rating of 4.0 stars from 9,477 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
Do not use this website or app. I was automatically subscribed via an online flight booking and charged $100 for "services" I didn't want and haven't used.
They do not have any online contact platforms like chat or email and do not use WhatsApp. I downloaded their app to try contacting the charge, you also cannot contact them via the app!
They only provide a telephone number within your domestic borders. So if you're travelling abroad, it's literally impossible to contact them.
Date of experience: August 15, 2024
I began to search for flights on Aeo Lingus from Barbados to Manchester. EDreams came up and I clicked on it. Information came up regarding the dates that I chose and even alternate dates with the different rates. I was able to chose suitable dates at a cheaper rate and was also offered a discount on rates that I decided on. The experience was was relatively easy and straightforward. I was able to book my flight in record time. No problem, no hassle. Since then I have received a number of emails with regards to my flight.
I chose eDreams because of the easily available of information without having to go through a lot of hassle to get make an informed decision about my flight.
Date of experience: August 31, 2024
Everything seems ok, I hope it will be so when I get o my flight
Just happened
Date of experience: October 19, 2024
Never received my confirmation information and it's been super difficult to get ahold of the company
Never again
Date of experience: October 8, 2024
Dear Dawn,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I received all the details about my reservation I am satisfied with the result.
Have been using this company for a long time
Date of experience: October 22, 2024
As said above...
I answer what il Watt if it goes on like thzt i will not ans er anything more
Bécasse i wanted to gly from jersey to guernesey
Date of experience: October 15, 2024
Dear Anne,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
As in my description, I'm the first time user. This lonk is very easy to use and I find their follow up very satisfactory and I would definitely use them again.
No specific reason. It just showed up when I was doing a search and I thought I would give it a go.
Date of experience: September 15, 2024
Excellent and easy my booking going smooth i will use the sight in future
Date of experience: October 22, 2024
This becomes my favorite after i try many more I realty going to used them again
Fast and effective
Date of experience: October 16, 2024
Good service.
I would use it again.
I received the itinerary by email.
Date of experience: October 20, 2024
Pleasant experience, hopefully I will enjoy this coming trip.
Date of experience: October 21, 2024
Awful.
I know one star is minimum but this hotel doesn't deserve any star.
Hotel is not anywhere closed to the advertised conditions.
I've booked king size bed and I ended up with twin bed.
Shower broke, signs of the door being forced.
I don't know
Date of experience: August 18, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I wasn't sure if I needed to go through this step after receiving my paid receipt.
Date of experience: October 19, 2024
Dear Thomas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I don't know what this i only booked a flight to go from one place to another and i didn't get a hotel cause i didn't need it
I don't even know what edreams is
Date of experience: October 2, 2024
Dear Casey,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Your website is slow and horrible and takes forever to book a flight. It needs to be improved. This is my last time making a booking on this site.
It was the cheapest, you get what you pay for…
Date of experience: October 1, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It's easier than you think it would be. I will try it again. Thanks
Date of experience: October 18, 2024
I wish no cancelations because I have to meet my fiance at the Istanbul airport at this particular time
Date of experience: October 4, 2024
Once I got a perfect flight for a super price, I could not check in due to blocked app. It was constantly attempting to load without any success. I then checked in using the eDreams website, but it was also a sort of challenge because it directed me to the Pegasus website which wasn't too user friendly. Anyway, it finally worked.
I like how eDreams always finds great deals.
Date of experience: August 22, 2024
I was some how worried as it took time before I was informed that my that my booking has been successfully processed and confirmed. I had initially expected to get the confirmation immediately after booking.
I wanted to diversify my booking sites, when a colleague advised me to try edreams.
Date of experience: August 23, 2024
Dear Engilbert,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I purchased the flight ticket via eDreams for mere GBP 20 and received already5 th or 6th email, mostly no reasonable content just some marketing crap.
Date of experience: September 29, 2024
Dear Kamil,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It doesn't take much Time to pay the tickets and some one introduced me to edreams and its my first time experience
It doesn't take much Time to pay the tickets and some one introduced me to edreams and its my first time experience
Date of experience: September 30, 2024
Before I purchased I was shown a voucher or coupon of 20 per ticket (I bought 2 tickets) but at the time of payment the discount was removed
For a coupon code
Date of experience: October 6, 2024
Dear Stefan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Hello, I have received confirmation of my trip and would like to inform you that I am satisfied with your services. Please continue working at this speed in order to expedite our needs. All the best
Date of experience: September 2, 2024
I used this app for the first time and was greatly surprised. Got two tickets for prices much lower then the usual. Will be from now on one of my favorite apps.
A friend suggested me.
Date of experience: September 2, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care