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eDreams has a rating of 4.0 stars from 9,460 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
I appreciated and even paid for the check- in. But then I got noticed that they cannot proceed. Strange! Will they return the fee I paid?
Second problem: when I booked it never indicated that I cannot take a handbag luggage! Only sthg I can put under the seat. How strange I travel a lot but never without the the minimal luggage...no words
It seemed to be interesting offering the Prime status.
Date of experience: August 21, 2024
Things like the amount of luggage included in the offer demand attention; some domestic flights only permit the personal item, and don't seem to have any other capacity even for sale. This info is all there on eDreams, but I failed to pay attention on one occasion.
A very cheap initial offer
Date of experience: August 7, 2024
Dear esteemed authorities from eDreams Prime!
Through the present message, I respectfully inform you, that on 20.09.2024, I applied for plane tickets, for the destinations: London - Bucharest, on 03.09.2024, and Bucharest - London, on 15.09.2024.
I sent you this message, because I haven't received yet, the plane tickets for the destinations: London - Bucharest, for the date of 03.09.2024, and for Bucharest - London, for the date of 15.09.2024.
Further on, I am waiting for you to send me the plane tickets, for the destinations presented above, please.
Yours faithfully,
Mihai Dulgheru!
In the Name of our the Lord Jesus Christ, our Father Jehovah God, directed me to choose eDreams.
Now I'm waiting to receive, the plane tickets for the destinations: London - Bucharest, for the date of 03.09.2024, and for Bucharest - London, for the date of 15.09.2024.
With great esteem and respect,
Mihai Dulgheru!
Date of experience: August 22, 2024
Dear Mihai,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I been first time with eDreams and my experience was wonderful.Thanks it was quick and simple booking with eDreams
I just found out on Google and tried.Be honest i was surprised how easy and fast and simple it was.
Date of experience: September 24, 2024
Quickly recived my flight details after booking. Everything seems to be fine expect my flight cannot be checked on the airlines site since I booked here and not directly with them. Otherwise good service
Date of experience: August 11, 2024
Price is cheap but after travel I will know how's this. First time I am going to travel
Friend told me
Date of experience: October 11, 2024
Looking forward to this trip! Barcelona to stuttgart. Looking forward to this trip! Barcelona to stuttgart.
Looking forward to this trip! Barcelona to stuttgart. Looking forward to this trip! Barcelona to stuttgart. Price
Date of experience: September 24, 2024
You withdraw money from an card that was not linked to your app for "prime" that I had no idea I had or wanted this "prime".
Then when I checked the app I managed to see what prime was and to unsubscribe I had to unchecked all the bonuses (that I didn't checked on the first place) and realized that I paid 90 euro for NOTHING!
Lately i used eDreams because it looked ok, but after my next trip I'll delete the app and NEVER use it again.
Date of experience: September 5, 2024
Dear Alexandru,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dear sir, madam, on the 5th of sept I booked and pricelocked a flight with edreams toe Toronto. When I tried to finalize the booking on the 7th I ran into numerous obstacles: I downloaded the app, found out the price had gone up by 130 euros and discovered that your "pricelock" only covered 50 euros of this.
The provision of "flexi" had been added at the cost of 50 euro without me asking for it and the app did not enable me to cancel it. I rang and after a long wait in the queue spoke to three different people in India who were unable to help and then I got cut off. The app did not let me book or confirm either way and seemed to be stuck. Eventually I had no choice but to book the only flight left for that day at 200 euro more than the original as another 40 euro was added to the price the moment my credit card payment went through, without explanation.By then I had wasted three hours of my time. I have booked flights with you before and had no issue but I think this deserves an explanation and some restitution. Looking forward to your reply, yours faithfully, Martin Dekkers
Date of experience: September 10, 2024
Dear Martinus,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very easy to book a flight and received confirmation quickly
Best prices!
Date of experience: October 12, 2024
I have no experience yet- just booked a ticket right now for reasonable price
The first in the list
Date of experience: October 12, 2024
Once I booked my flight I got a second email about completing my booking which was confusing as it sent me to my flight booking to then choose and pay.
I like the deals and the service.
Date of experience: September 5, 2024
Always use edreams for my flights and hotels. And always come up trumps for me. They never let me down
Friend suggested
Date of experience: September 23, 2024
Went well till I needed to correct the name of my companion found that when I spoken to one of your staff was told that I had to wait 72 hours, 3 days later received an email that told me that I had to contact British Airways.Because of that It was to late and my companion missed the flight.
I chose it because of the reasonable Air fare price.
Date of experience: August 24, 2024
I was wanting to cancel, as I had subscribed to the trial offer, and to stay on, my Prime membership was discounted, and I was given a $90 credit. There wasn't a code to go along with the credit and I called customer service. I was on hold for almost an hour, waiting for someone to help. Apparently, the credits are only good on the app and not the (broken) website. When I downloaded the app, the credit was given for a different country and not the US. I then waiting for help again, and they had to reset my settings to show I was in the US. It has been an insane amount of trouble and I would rather pay more, be able to use the website, be able to book with someone over the phone, and just have a better overall experience.
I was prompted to join for a discount on my airfare through Spirit.
Date of experience: August 19, 2024
Dear N K,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was able to easily and successfully navigate the system to book my trip.
Date of experience: October 9, 2024
Easy to book. Happy with the result. I don't wish to add anything further
Internet search
Date of experience: October 9, 2024
Did struggle a bit with the website but not sure who was responsible for that. Ie travelling with or without travel insurance - no box for 'arranging my own' and unsure of cabin sizes available and also upset that for the cheap prices I needed to join prime
Wanted flight with Easy jet and didn’t seem to be able to book them without using edreams
Date of experience: August 6, 2024
Dear Elizabeth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I like using edreams for booking flights and accommodation fory trips. It is all in one page and easy to navigate, providing timely information 👍
Date of experience: September 16, 2024
As I went to pay I got kicked off until next day. I almost booked it with another site and decided not to. Now every time I go on line to enquire about another trip the pricing is in Euros? Also had no choice but to accept a prime membership or it would not allow me to continue.
Thanks Paula
Date of experience: August 6, 2024
Dear Paula,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No problem at all booking online. Still waiting for my official receipt of payment. Thank you.
Find the cheapest ticket.
Date of experience: October 11, 2024
I can't to do my check - in sooner than 48 hours before my flight without having booked and paid for my seat.it's not a very good experience for me.
With others I can easily do check in 4 weeks before my flight ( for example Easy yet etc.)
Because there are not other companies providing flights to Luton
Date of experience: August 14, 2024
Dear Jitka,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I think the booking is fine, though I have been unable to go to the Air Asia website and confirm that my reservation is there as promised.
The worst part of this is you made me accept a membership to "Prime" which costs more than the flight I booked, and while you promised to have an easy way to cancel that online, THAT IS A LIE. I CANNOT FIND A WAY TO CANCEL THIS UNWANTED COSTLY CRAP ONLINE. Apparently I have to call a phone number to do that. It's a New York area phone number which you said is "toll free" but is not, and you wrote it in a weird way that made it look like an Afghanistan or Tibetan phone number. This is very sleazy, and you know it.
It came up in Kayak as the lowest price, quickest way to fly from Hanoi to Chiang Mai. I have in fact used eDreams before -- in 2023, and it was fine -- I didn't' get barraged by crappy extra "products," "subscriptions" and "memberships" which you make difficult to remove. If future Kayak searches pull up eDreams and other agencies, I will consider using the alternatives, even if it costs a bit more..
Date of experience: September 2, 2024
Dear Gerald,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Right place into right time according to needs and schedule there is no problems before on going and after all procedures
By recommnedations with my familia and friends into my job places and media sources godbless in total issues thanks a lot
Date of experience: September 19, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Hiltrud,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care