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eDreams has a rating of 4.0 stars from 9,226 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
I booked a flight that I had to move for 2 months after. So I called their service center, asked to change the flight, they charged me for it and then told me to wait to be transferred over the phone to another service. I waited for more than half an hour and they hung up on me! So I called again, asking if my reservation was made, they said that yes, and that I was charged, but that they still had to transfer me to this other service for me to get my ticket. Again, waited up to 30 mins and they hung up on me.
So, to get my ticket, I directly called the airplane company to ask for my reservation, they confirmed it and sent me the modified reservation. So I thought I was all good! Today, going to the airport, they told me that the reservation was actually cancelled 24h after my call because I couldn't join this final service to get my ticket. So they gave my seat to someone else. I wasn't informed of anything, wasn't refunded, nothing.
STAY AWAY! They are the worst.
Date of experience: June 30, 2018
DO NOT use those scammers, I booked my flight they charged my card, sent me neither a Confirmation nor an itinerary, then I can't get hold of any human to talk to and the only thing they let you access is a robot who keeps asking me about my booking reference which I don't have, Coz I DIDN'T receive it. My flight was supposed to be Toronto -DFW-Toronto with stops, I called the airlines of the 1st flight which happened to be the only thing that I know, they confirmed that I'm on the 1st flight to New York, but then THEY DON'T SEE NOTHING... at this point I called my bank to do a fraud claim. And you know what edreams, call me if you like so we can resolve this and if you got the guts for it, *******778
Products used:
Flight ticket
Date of experience: January 16, 2022
Site was easy to negotiate and gave several options forbmy journey - including, ultimately the best price I found anywhere.
Was aware of them as flight providers, linked from Skyscanner and Kayak.
Date of experience: February 28, 2024
Booking has in no smsll way allayed fear of mismatch in ticketing.
Initially, the price was presented in Euro which I know my bank might NOT recognise but I started again after logging in, and I got the price in USD. Thanks lessons learnt for me
Thanks
For ease of booking
Date of experience: October 1, 2022
Dear Felicia A,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Thank you again for contacting eDreams, we are of course happy to answer any further questions you may have.
Sincerely,
Customer Service
EDreams CAR Rental BEWARE! This can be consider a SCAM, yes, as you read a big SCAM. You rent a car with them and the car company in this case Europcar charges obligatory charges like the CDW waiver so its cheaper to go elsewhere. If you CANCEL as I did EDREAMS will take your money without refund. It is mission impossible to contact them. Just ask yourself before you get a cheap price: What if you need to cancel or refund even if it's a ticket. AVOID them! You can email me for details.
Date of experience: May 13, 2020
When I clicked on the flight, it showed a price of "$370 ALL TAXES INCLUDED"
When I paid, it showed a list of Taxes, I was charged. The 'low cost fare' turned almost $500. I am requesting a refund of the difference. Also the site wouldn't allow me to, enter my birth date.because, the year stopped at 1950.My birth year is 1949. Also,it told me I may not be allowed to enter the country.Because my CANADIAN passport expires, less than 6 months away (Nov 27 2023)
Looking for lower fares.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 1, 2023
Stay away from this travel agency, as they will take your money and you never will see it again. I have booked with them 2 tickets in 2013 with Aerosvita Airlines which got bankrupted later and since then for 4 years they are refunding me 400 EUR. THE BEST OFFER I got from them as compensation was 50 EUR discount of my next ticket purchased through them... And this company even gets a rewards as a best e-commerce site... Just a warning for a fellow travellers!
Date of experience: April 16, 2017
I have been waiting for my refund to be processed for over months now. Have sent them so many emails but never got a reply. Please never book your flights through them
Date of experience: March 8, 2022
Still waiting for refund
**************918
Does not help to send me a voucher Im not a jetsetter We booked for a wedding. The wedding couple married without Family. Airline canceled the flights, not me
Please REFUND
Products used:
Refund is approved, still waiting for payment
Date of experience: May 13, 2020
This company has got to break a world record in lying, twisting words and total incompetence. I am stuck in a continent I don´t live in because my flight was cancelled and they wont do anything for me. No flight, no hotel and no answers.
They lie about trying to contact me, and I know because I am sitting by the phone all day waiting for the to call. THEN all of a sudden... an email. Saying they are sorry because they have no flights for me on the 24 of feb. LIKE I REQUESTED! I asked them to get me home. I was not asking for them to check for me on the 24th. IN one of the phone calls it was said that they would check from the 24th and onwards. I was supposed to leave here on the 15th. It is now the 20th of feb. And I am still stuck and they do nothing.
STAY AWAY FROM THIS COMPANY PEOPLE.
Walk or swim to other counties if that´s what you have to do to avoid these scammers.
Tip for consumers:
Just don´t do business with this company. You will end up bleeding money somewhere far away from home
Date of experience: February 20, 2021
The overall experience is good but I need to know the baggage allowance, generally airlines allowed 2 baggage 23 kg each and one hand carry 10 kg. Please confirm how much baggage allow in my ticket.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 19, 2022
I booked two months in advance and added eDreams "Cancel for Any Reason Trip Guarantee" to my itinerary for $71. I contacted eDreams shortly before my trip to inquire about cancelling due to illness and was advised that I could cancel my trip up to 24 hours before departure time.
I waited until 25 hours before departure. I was still sick so l phoned eDreams to cancel. They told me I missed the cutoff to claim the Guarantee because they are located in a different time zone!
TOTAL SCAM. Please also note THERE IS NO PHONE NUMBER to reach them. The entire interface is through a pathetic messaging interface and you must endure a lengthy system of multiple challenges and hoops to jump through before getting a call center level service to phone you and speak from a script.
A colleague warned me about eDreams, I wish I had listened.
Tip for consumers:
Book elsewhere.
Products used:
Cancel for any reason guarantee (SCAM)
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2023
Edreams is the worst travel online Co in the world... It is a scam. Please do not use them. You can never find their address to log a complain. They send you around and around but never find a conatct. It is always an automatic no-reply email that you get. IT IS SCAM... Pls DO NOT USE THEM. I have written to them at least 20 times and was never sent a correct anwser. IT IS A SCAM...
Tip for consumers:
NEVER USE EDREAM AGAIN
Date of experience: February 9, 2022
Never ever in my life time again, if this would be the very last way of flying to anywhere, I would rather walk then dealing with the service this company provides.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 30, 2023
I have had an issue regarding the payment fee (21!) whit my VISA debit card. I travelled regularly within EU and abroad and never had this problem before. There is no break down of the bill before you pay and the final price was 30% more than the final price if I do the booking directly in Norwegian.
Therefore, I have already told them I WILL NEVER USE THIS SERVICE AGAIN.
I hope you guys don't fall in the same trap as I did again.
Cheers
Date of experience: November 22, 2017
Its a competitive market but I got on much better when I ignored the ever constant pressure and price increasing, they did though give me the best deal in the end.
Recommended by a friend and fellow traveler.
Date of experience: July 25, 2022
Dear Brian D.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
Thanks to this eDreams, I was able to find airline tickets easily, quickly and efficiently. EDreams shows many options where you can choose the most flexible option that suited you best.
Date of experience: June 16, 2022
Dear Ahmadreza R.,
Thanks so much for your feedback! We’re really glad you enjoyed our service. Thanks again for the review and for being such a great customer.
Sincerely,
Customer Service
At the end of the buying process you are forced to buy edreams prime to get the price that was initially offered. This feels like a dirty trick. An unpleasant surprise.
It was cheap.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 3, 2022
Glitch on app says my flight booking is still processing. Had to contact customer services a couple of times to make sure everything is okay. Seems to be. We will see.
It was a consequence of the internet search.
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 8, 2023
I booked and paid £833.84 for a return ticket from London heathrow leaving in November 2023 and returning early January 2024 I received confirmation for the return ticket only but not for the outbound. I therefore phoned a number listed on several occasions for the missing ticket to be sorted but no joy. I tried sending emails but no luck there either. I was blocked, I GOT A MESSAGE SAYING "MESSAGE NOT DELIVERED "have contacted my bank about a refund and the case is being investigated.
Because the price for the ticket was reasonable and I thought I have got a bargain!
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2023
This is my third time using the eDreams to buy my trip flights we are very satisfied with them.
Date of experience: March 6, 2024
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I RECEIVED AN UNATHORIZED CHARGE ON MY CARD WITHOUT MY CONSENT THESE GUYS ARE SCAMMERS DO NOT EVER ENTER YOUR CARD INFORMATION ON THEIR WEBSITE.
I PURCHASED A TICKET BACK IN SEPTEMBER THAT WAS CANCELLED. I STILL AM WAITING TILL THIS DAY TO GET A COMPLETE REFUND FROM ONE OF THE TICKETS THAT IS DUE. INSTEAD TODAY THEY CHARGED MY CREDIT CARD AGAIN WITHOUT MY CONSENT FOR GOD KNOWS WHAT. THIS IS A COMPLETE SCAM.
I'VE ALREADY BLOCKED ALL MY CARDS PLEASE MAKE SURE TO NEVER USE THEIR WEBSITE OR PORTAL THESE GUYS ARE FULL OF $#*! AND PROBABLY OPERATING OUT OF INDIA WITH A SHELL COPR REGISTERED IN BARCELONA.
Tip for consumers:
SCAMMERS DRAINING YOUR CARDS WITH UNAUTHORIZED CHARGES AND FAKE TICKETS DONT EVER EXPECT REFUNDS AND NEVER EVER SHARE CREDIT INFO WITH THESE SCUMS
Date of experience: October 20, 2023
Hi Abdullah,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
I bought 2 tickets, had to cancel due to an emergency and for one ticket the amount got refunded back to them while other got refunded back to my account. They have not refunded the amount till this date whatsoever. Scammers as i never used MSCD ********8841 to which the airline had refunded. They never seem to be responding or picking up the call. Only stalling till date.
Booking ref:*******473
Location: US
Tip for consumers:
Scammers!
Products used:
NEVER BUY TICKETS FROM THEM
* eDreams attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 30, 2023
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team