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eDreams has a rating of 4.0 stars from 9,481 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 3 days
My Representative handled my situation very professionally and quick👏😁
We have been using eDreams in the Philippines for over 3 years. And they have been a great help with our travel plans😁
Date of experience: October 30, 2024
Upon arrival to Rome airport
I was told I have to pay for my back bag since it is 11 kg. My flight was with one stop in Barcelona - then to Alicante. Therefore I had to pay 100 euros to keep my bag. I paid the money so I can keep my only bag on me. Wished that was cheaper.
I heard it can be cheap
Date of experience: September 2, 2024
I had a smooth process throughout, so happy with my choice! Thank you
Convenience was there
Date of experience: October 30, 2024
Simple enough to select and book flight, checked bags a bit pricey tho!
Cheapest of many!
Date of experience: October 30, 2024
It offers good price for flights but much better if there will be cheaper ones.
Date of experience: October 30, 2024
It is literally impossible unsuscribe, the money you save in the flight, edream will charge with the more expensive suscription without asking you again.
Because I look for in several travel websites and this operator claimed to be cheaper although eventually it is not
Date of experience: October 2, 2024
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I am waiting for your better service in my flight time. Rest I will be explaining next
Money 💰 value 👌 💯
Date of experience: October 22, 2024
My experience with eDreams was good overall, though sometimes there wasn't enough information provided for check-in. Other than that, the process was smooth!
Date of experience: September 16, 2024
Receive flight information well and on time. I recommend e dearms to all my friends to by tickets.
Receive flight information well and on time. I recommend e dearms to all my friends to by tickets.
Date of experience: October 24, 2024
I have been using eDreams for less than a year. I booked several flights and several hotels. I booked the flights because they combine airline operators, provide a large selection of alternatives, and with Prime the prices are sometimes the most favorable. I booked the hotels because they were cheaper than other platforms. Although their selection of hotels is somewhat smaller, all the ones I booked were of good quality. I am satisfied with the reservations in the first year of Prime membership.
Date of experience: September 3, 2024
It was ok once I negotiated your website as I found it slow...
Recommended
Date of experience: October 29, 2024
Customer service was great, Akash was super professional and patient. Tried all the possibilities and went beyond to meet my expectation,which I appreciate deep in my heart.
Date of experience: September 18, 2024
I didn't like that it was showing "Hurry, the price will go up soon" notice. But overall, it was good.
Because it was the cheapest from Kayak.com.
Date of experience: October 8, 2024
Dear Yumiko,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was able to book my flight online using my tablet, but the app kept crashing. The chat robot was useless, as they usually are, the human told me to try again and not book hold bags... not very useful!
Because they had taken £69.99 from my account, unexpectedly, so I might as well use them.
Date of experience: August 31, 2024
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Great experience with eDreams.
I have been traveling with them for many years, I feel confident with them.
Because of credibility
Date of experience: October 10, 2024
This my first i bought ticket and i will do that on next flight Best Regards
For good service
Date of experience: October 23, 2024
с сайта пришло уведомление что куплено билет на 2 декабря Бишкек Анталия на меня и на мужа, но на PDF формате не смогла скачать и распечатать.
Также хотела бы поменять логин на мое свое имя. Меня зовут Айнура. Прошу дать настроит логин.
Суппер приложения можно выбрать как тебе удобно и дешевле чем авиакассы. Спасибо вам
Date of experience: November 19, 2024
Good overall, I have found better prices in different Apps even without paying any annual subscription was is a little bit disappointing
Prices at first, before realising that there were better options but it very user friendly as well.
Date of experience: October 10, 2024
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I had a smooth and hassle-free experience booking my flights with eDreams. The process was straightforward and quick, making it one of my favorite sites to use for travel. EDreams is definitely in my top three booking sites!
Here's an updated review that incorporates your reasons for choosing eDreams:
"I chose eDreams because it's a one-stop shop for all my travel needs. It shows me all available flights and offers great prices, making the booking process seamless and efficient. With such convenience and value, why not use them?
Date of experience: August 30, 2024
Experience of booking tickets is good in general.
I would wish though that my country currency would be supported (MYR). As conversion charges kills any benefit that I get due to better prices of prime account.
Date of experience: August 29, 2024
I would like to opt out of eDreams and do not want to receive any charges for this service.
Date of experience: October 18, 2024
Dear Paul,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was very fast and easy. It was my first experience in booking a flight ticket outside of my country, therefore I was not familiar with the procedure. When I bought the ticket and received the email of confirmation, I doubted I did not complete the whole process yet, but after I searched on the site, I noticed the procedure was done completely.
I suggest you prepare a flowchart on your website that shows the procedure of booking a ticket.
Date of experience: September 2, 2024
Dear Shahrzad,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
In this day and age, unbelievable. Plus they try to force you to take a subscription making you cancel down the line.
Date of experience: October 5, 2024
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
A bit pushy and not always transparent! Difficult contact with physical person.
Habit, planning to change to another provider next time.
Date of experience: October 28, 2024
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
To locate my exact flight was seemless. Both the flight cost and additional services were discounted appreciably, as per eDream membership.
For good and excellent services offered.
Date of experience: October 6, 2024
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Alaa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care