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eDreams has a rating of 3.9 stars from 8,687 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with eDreams most frequently mention good experience, next time, and flight ticket. eDreams ranks 1st among Travel Deals sites.
Proactively asks for customer feedback
This company responds to reviews on average within 4 days
I booked the flight that was sold out on airlines website here, amazing! Pretty much straight forward. Even better if there are fewer emails and the email has all flight info in one place. Itinerary, seats, baggage etc
Booking with eDreams couldn't have been any easier. I'm not traveling directly from the uk. But meeting a friend in another country first before continuing my journey to Barbados. So booking was a little more complicated than normal. Thanks very much for making this booking less complicated. Will definitely use eDreams for future booking
As in my description, I'm the first time user. This lonk is very easy to use and I find their follow up very satisfactory and I would definitely use them again.
No specific reason. It just showed up when I was doing a search and I thought I would give it a go.
I found the site easy to use.
I received an email shortly after I had made the booking and payment, confirming my booking.
I was able to download eDreams app.
It was the cheapest price for my trip/flights.
It was easy and cheaper to book all service as well except on the long waiting of confirmation of the booking after it was paid right away, nevertheless it was all good.
The process was quick and easy. I received my confirmation quickly. The prices were the best online. All my info was sent in a timely manner. I would recommend this site to all.
Best prices
I have had an overall positive experience. My only struggle was that I had to wait an entire day to receive my booking confirmation; other than that, everything else was fine.
Because of the possibility of getting cheap flight tickets.
The flight, Z2 942 with Air Asia Zest is hopefully the same flight that I booked my wife and daughter on, flight Z*******. PHILIPPINES AIRASIA. There is no way I have discovered to make sure this is the same flight.
EDreams asks for a review but until the flight is complete it is difficult to know. EDreams confirmed the flight reference number but I received an email from an unknown company citing the eDreams flight reference number and advised the number was changed. However, successive eDream emails indicate the original flight reference number.
When you seek out support you are saddled with either generic responses to specific questions or are referred to some virtual assistant who suggests you contact the airline directly without providing a way to contact them. I suppose at the end of the day if the flight goes well then none of this matters. But it would be nice to have a peace of mind.
I chose eDreams because I have a membership.
Dear Charles,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I ordered my plane ticket and went smoothly! 😀 I received all my details about the flight information very fast following ordering online! Thank you 👍
Good discounts!
You withdraw money from an card that was not linked to your app for "prime" that I had no idea I had or wanted this "prime".
Then when I checked the app I managed to see what prime was and to unsubscribe I had to unchecked all the bonuses (that I didn't checked on the first place) and realized that I paid 90 euro for NOTHING!
Lately i used eDreams because it looked ok, but after my next trip I'll delete the app and NEVER use it again.
Dear Alexandru,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I looked at the price and it was better than others but I had to go to work.
I logged in later in the afternoon and the price had risen by £100!
I didn't realise until I had paid.
Dear Roberta,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Once I booked my flight I got a second email about completing my booking which was confusing as it sent me to my flight booking to then choose and pay.
I like the deals and the service.
Dear edreams,
I've tried to contact you, but so far without success. Yesterday I cancelled my membership, which was created under very unclear conditions.
I cancelled the membership the moment I found out it had been created. Due to the fact that I have not used your membership for even one day I expect all my membership payments to be refunded. Otherwise I will have to contact the supervisory authorities in Slovakia and Spain.
Thank you for dealing with my problem.
Dear Milan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I try to add the baggage for the flight and it is simply not possible, always comes of sth with the error, etiher booking number is chanaged or i am threatened in the page of airline with loss of the planeticket, i really would appreciate if someone tell sme how can i add the check in baggage and carry on baggae for the flight!
Mistake of my life
Dear Daniela,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was quick and had plenty of options on which flights to choose from plus they provide hotels and car rental options, so it is a one stop site for all your needs when you travel. I will definitely use them again in the future.
I didn't, I was just looking for a cheap flight to go back home and visit my family.
604 / 5 000
I bought a trip through eDreams. Got confirmation for the wrong hotel. For 2 days I had to be in the wrong hotel, lost two days of holiday. Can thank the kind Turks who moved us where we were supposed to. Had to call eDreams as a "VIP" customer, on a "free line" Today I received a bill for the two calls, for approximately 300 euros. I am very dissatisfied with scammers from eDreams. I want to cancel my VIP (Prime) membership, but have to call again. I can't find an e-mail I can send to eDreams to cancel the membership on. MUST call them and it will cost me another 100-200 euros. Impossible to cancel the membership!
Dear Edin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Absolutely amazing I highly recommend eDreams, because it's easy to find cheaper flights, affordable prices and the customer service are very helpful in case you have questions etc.
Very economic and easy
I am unable to print out my info that is required, as it won't format properly, (it's stated that I need to print and bring the pages). I've never flown Air Canada and was hoping to use points from my Capitol One card but there was no where in the booking process that allowed for it.
I tried calling and selected a call back. I never got one. Will try again later.
Dear Debra,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
This is the first time but I am happy for you service and for your assistance.while I made flying book the system is to ease to understand and well adapt to any one
Because I consider it gives good service
I described my case and so many calls agents completely closed the conversation.Rude! But finally in this world there are some kind people.Thank you for your patience.
I fund a deal
I am freaked out because I thought I was making a reservation on the Aegean website but it turns out it is some sort of spam site or predatory middleman reservation system, and I do not know if I really have tickets on Emirate or not for a lot of money I do not have to spend for a mistake
I never did. I thought I was searching for flights on Aegean and then was able to make an Emirate reservation through them.
Dear Peter,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Using app for about a year. Everxthing is grest except customer service that I foumd not so easy to reach. Still, at the end. Its a great app, very good prices and safe to use.
Recommendation from a friend
I feared the worst but was pleasantly surprised to find the choice was wider snd prices lower than the comparison site I had been using till now. So I shall use eDreams again!
Fluke. It just popped up
Please remind me not to fly Air Arabia every again it was the MOST STRESSED-OUT FLIGHT i had to pay 140.00 euros for my bags, and on return, it was a long delay that messed up my connections, the flight sucks false advertisement for priority checking, they had none. I had to buy meals on the plane even when the plane had such a long delay.
However, I love this booking service and will again conduct business with eDreams. I will also recommend to others.
Dear Zeke,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.Easy to make it. The survey was not easy.
Got it when I search
Gain trust and grow your business with customer reviews.
HelpCentre & Chat:
https://www.edreams.com/travel/support-area/
Sign up for Prime deals:
https://www.edreams.com/prime/
eDreams ODIGEO is one of the world’s largest online travel companies and one of the largest e-commerce businesses in Europe. The business is the largest flight retailer globally, excluding China, and the largest in Europe. Under its four leading online travel agency brands – eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine Liligo – it serves more than 20 million customers per year across 44 markets. Listed on the Spanish Stock Market, eDreams ODIGEO works with over 700 airlines and +2.1 million hotels. The business conceptualised Prime, the first subscription product in the travel sector which has attracted millions of members since launching in 2017. The brand offers the best quality products and the widest choice of regular flights, low-cost airlines, hotels, dynamic packages, cruises, car rental services and travel insurance products to make travel easier, more accessible, and better value for consumers across the globe.
eDreams ODIGEO and each of its five leading brands – Opodo, eDreams, GO Voyages, Travellink and Liligo – have been instrumental in ushering in a new era of travel booking. eDreams was founded in 1999 in Silicon Valley with backing from venture capital. The company completed two leveraged buyouts, the first in 2006 (TA Associates) and the second in 2010 (Permira). During 2011, eDreams merged with GO Voyages and acquired Opodo (which included Travellink) and post the acquisition of liligo in 2013 became eDreams ODIGEO. In 2014 the Company listed on Bolsa de Madrid, the Spanish Exchange and in 2015 Dana Dunne was appointed CEO. Budgetplaces was acquired in 2017. Today, eDreams ODIGEO operates in 44 countries; is a leading global online travel business and the proud founder of the travel industry’s first subscription product, Prime, conceived and launched in 2017.
Dear Alea,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care