Like others here, I find the return process frustrating. I sent back some clothes on 9/21, they didn't acknowledge receipt until 10/4, and did not process my refund until 10/18 (which meant I didn't get it posted to my credit card until 10/20). It's pretty frustrating to have a lag of over 3 weeks between receiving the return and posting a refund, especially when their own return timeframe is really tight - postmark within 30 days of receipt. I had no luck contacting customer service on the phone (very long hold time and I eventually had to give up to do something else), but I did have a quick response and clear information from the online chat, so that was good.

I've liked some of their clothes, though, and it's nice to have a place that takes a few fashion risks for plus size clothing.

I love their clothes. However, you had better get the sizing right because it's hard to speak to a human. They just won't answer the phone. Very disappointing.

I wish i didn't waste my time & money on this company. I tried to return a dress that did not fit at all. Brand new, never worn, tags attached. NOPE. Their customer service sucks and their return policy sucks even more. The customer service rep was rude and said her manager will tell me no different then she would. She was right, the i don't give a sh*%t manager siad there is nothing i can do for you. I will NEVER order from them again. You shouldn't either. Unless you have $ to burn p.s. i posted a review on their site. OF COURSE they didn't post it.

I have shopped with Eloquii a handful of times but that comes to an end today. I received a dress that was too big and the fabric was some of the scratchiest I've ever come across. Eloquii did not send me an email confirmation of my order. After calling customer service, I was assured the order was placed and that I would receive an email confirmation when it shipped. Again, I did not receive that either. I did receive an email after it was delivered. Then I had to go about figuring out how to return the item which was not straightforward, so again I called customer service. The "365 days a year, 7 days a week, 24 hours a day" touted line was "not open." So I called again on a weekday and they helped me with the return.

Here's the caveat: there is no way for you to receive a full refund unless you choose the gift card option. I wanted the money returned to my card. If you choose that option, they charge you $10.99. That was more than my shipping was at $7.99, so at this rate I lost money on this transaction by shopping with Eloquii. After speaking with customer service and complaining about this, I was assured I would hear back from them within 24-48 hours--again, they did not live up to their word.

It's disappointing because I do think they generally (though not in this case) have good quality clothes. Due to their customer service (or complete lack thereof I should say) and the fact that shopping their return policy is bullocks and costing me money when I am not receiving any product, I will no longer be visiting any Eloquii website ever again.