Overall my experience was poor.
My order said it was delivered; however, it wasn't and it took 6 business days to rectify and delivered. In general I found the quality and sizing poor. I returned everything.
Return process was easy; however, it did approx 3 weeks to have my order returned/ processed. Additionally, I'm Canadian aka International shopper. My original order was $400.22 USD. I was charged $20 x 2 for shipping (which I was aware of an okay with) and $58.11 in duties for which they have told me is not refundable. That's $98.11 USD = $135 CDN for trying a new retailer. I purchase from the USA all of the time and I've never had an issue with a refund return of duties. Buyer beware!
Eloquii be assured you will never see my $ again.

I ordered a dress and it was to big. I had to return it. I called customer service 3 time at different times of the day, the 3 time after 10 minutes a customer service representative answered the phone and stated that she did see the return in the warehouse system, however it would take 3 additional days to see in the main system. In their return and exchange instructions it states I will be charged the $7.00 return shipping fee which is understandable, but the additional $6.99 it never states that in the instructions. I won't ever buy from this company again. Very Poor Return Policy. Be ware

Just like the previous reviews stated, I will never shop here again due to the ridiculous return policy. I ordered a dress for my mom. The dress didn't fit. Returned the dress thinking I would just be charged the 7.50 for the shipping cost. (Which is still ridiculous) Once my card was refunded... I found I was charged an additional 6.99 for a return fee?!? Customer service is unapologetic. $14.49 for a return?! Unheard of. NEVER AGAIN!

I mailed my return a week before the 30 day deadline. I mailed this order the same time as I mailed an Old Navy return. Old Navy never has problems with receiving my returns and crediting my account. Old Navy has never needed tracking to monitor their provided return labels. They process the credit within a week of my shipped return. Eloquii has done none of these things. They lose the return and then it's my fault. They need tracking on their provided return labels and still lose the return. I will never order from Eloquii or recommend Eloquii to anyone ever again.

I was so excited to see a site that carried such nice fashions for bigger girls. I wish I had looked up the reviews of this one. I purchased a four items, two I needed to return. I called first and was told that I could return them but only for in store credit. The items I returned happened to be on clearance and they refused to give me any credit for the merchandise. Not only that? They wanted an additional $6.99 to RETURN the $45 dollars worth of unwanted merchandise. Despite my best requests (like being a first time buyer), they refused to return it to me for free. I REALLY regret my decision to purchase from them. BUYER BEWARE!

UPDATE: I was recently contacted by personnel at the Eloquii who reviewed this review. They made contact with me and remedied the situation immediately by giving me a credit for merchandise I lost and made good on the matter. I don't know if they corrected their return policy but they did make good with my complaint. Just remember clearance are final sales with no returns. I will happily order from them again!

I was so excited when I learned Eloquii was coming back. I immediately ordered a shirt. The item I received was not only the wrong size and the wrong color, it was a completely different shirt. I called customer service and they fixed the problem pretty quickly. Oh, how I should have paid attention to this warning signal. I spent hundreds of dollars with them over the next year. Again I received an incorrect item and in general had a few problems. Then came the quality issues. Every single pair of pants I ordered (around 10-12) towards the end of my association with them were defective and needed a tailor to fix them. Then they refused to accept a return of an item I had received in November 2015 and returned in December 2015. Their solution? Extort me out of an ADDITIONAL $6.99 to be sent an item I DIDN'T WANT AND COULDN'T USE. The other option they offered me was to keep my money AND the product. Needless to say, I have reported them to the BBB and my state's attorney general.

UPDATE 3-9-2016: I have recently been contacted by a company representative who is attempting to drastically improve service. I am very happy with her solutions and I will give them another try. She is also addressing the quality issues I had.

I order from Eloquii at least once a month and I have never had a bad experience. Merchandise takes a few days longer then most places, but nothing crazy. My returns have always been handled quickly. One customer service rep gave me her direct # if I had any issues with my return. The only issue I have is that their system will automatically charge you a $7 return fee even if you've paid your own return shipping cost. But, every time I call them there is never an issue with crediting my account for the fee. I do hope that they fix this problem at some point; it gets a little annoying to have to call every time this happens. Overall, I would recommend them to others, actually I have. Love the style, quality and sales. Give them a shot you won't be disappointed.