I love their clothing. They have lots of trendy clothing for plus sized women and I have received compliments on everything g I have purchased from them

I ordered a couple of cardigans from this site-supposedly for those size 14+.
I ordered a size that fits from most mainstream brands and stores (Nordstroms, Bloomingdales, Talbots).
The sweaters were a nice fabric and construction, and moderately (not cheap) priced, but at least one size off (small).
I had been several business trips on my schedule so I set the package aside to deal with when I returned home (1+ months on the road).
When I went to return the sweaters, and order another size, I learned that the return police for this company is 30 days! This is highly unusual and I contacted them.
They confirmed -30 days, period.

BUYER BEWARE.

Given that you can get the same quality and pricing at Nordstrom's sales, and have an unlimited time to make returns, I recommend you stick to tried and true, unless Eloquii makes a dramatic turn-around in policy

I am extremely reluctant to write this review as I applaud any fashion company which caters to plus size women, and offers clothes that aren't just shapeless tunics or skin tight club wear. However, I'm very disappointed with the pricing of these clothes. Their quality is adequate, but not exceptional, and the patterns are only rarely unique to what other new and upcoming plus size fashion lines are offering at a substantially lower price. I strongly suggest to the company that they lower the price of the clothing to match the quality.

I must be honest this is one of my favorite stores but the customer service simply sucks. Each and every time I've called I've been disappointed. As of this email I still have yet to hear of a resolution to my last issue. Order placed 9/7 said it was shipped 9/11 then email sent 9/12 telling me one item is missing due to limited availability just for me to go online and see 7 of the item left in my size. I sent two emails and never heard back. I finally called 9/14 since no one responded to my emails just to be told "were going to check our Canada warehouse and see if anyone else is having this same problem and we'll call you back and send an email". " There must have been a problem because we would never not ship it due to pricing". Now I'm not sure why someone else's complaint would have any bearing on mine but apparently it does. Smh. It's now 9/16 and I still haven't heard back. The bottom line is the customer service SUCKS, and the item was marked down to 29$ and went up tremendously and then disappears from my order. I believe they must have made a mistake with pricing and made sure if I did get it, it wouldn't be for 29$.

I ordered a dress and it was to big. I had to return it. I called customer service 3 time at different times of the day, the 3 time after 10 minutes a customer service representative answered the phone and stated that she did see the return in the warehouse system, however it would take 3 additional days to see in the main system. In their return and exchange instructions it states I will be charged the $7.00 return shipping fee which is understandable, but the additional $6.99 it never states that in the instructions. I won't ever buy from this company again. Very Poor Return Policy. Be ware

Just like the previous reviews stated, I will never shop here again due to the ridiculous return policy. I ordered a dress for my mom. The dress didn't fit. Returned the dress thinking I would just be charged the 7.50 for the shipping cost. (Which is still ridiculous) Once my card was refunded... I found I was charged an additional 6.99 for a return fee?!? Customer service is unapologetic. $14.49 for a return?! Unheard of. NEVER AGAIN!

As the other reviewers have stated Eloquii has a horrible and frustrating return policy. I had to leave the country for a medical emergency due to a family members sudden illness. I attempted to return the items I ordered but were delivered after I left because their sizing is way off (the pants were at least 6 inches longer than normal) and the clothing is cheaply made so alterations aren't worth the price. First I was told the return had been okayed although outside of the 30 day return window.
I sent the items back and then received an email saying the items couldn't be accepted because they were returned outside of the 30 day window. Now I have to pay them $6.99 per order to have the items I can't use because they don't fit returned to me. You've been warned!
Wish I had remembered to check this site BEFORE doing business with them.

I ordered a sequin dress before xmas 2016 tried it and decided it was to long so returned it. Fast forward to 4 weeks after i sent out the return still hadn't heard from them. So i call them. They have no answers except that the warehouse has received my item and to give it another week. Couple days later i get an email saying they have recieved my item... couple days later i get an email saying they issued a refund for my dress. I paid 91 dollars for the dress minus 7 dollar return shipping which brings us to 84 dollars. Okay ill take that it was my bad i should have paid attention to the length. As if thats not good enough they then take a 7 dollar return free. Wow. Really? 14 $#*!ing dollars and about a month to return something.
Bringing my refund from 91 dollars to 76 dollars.
Never buy directly from this website. They really put the screws to you.