I received an item for Christmas, contacted them within the 30 days, they're person didn't get back to me, contacted them a 2nd time they said they'd send me a FedEx label. Didn't hear from them so I contacted them a 3rd time and they told me the label would come from FedEx, found it, walked across the street to mail it with FedEx. Then received an email saying because they did not receive it back within 30 days I could either pay $6.99 to have an item (3x) that was too small either shipped back to me, no I could not exchange it for something else that would fit or they would keep the article of clothing and my money.?! So basically what your saying is either your stealing my money or I can pay $6.99 to get your clothes that don't fit me back?! Sorry she says, yes. I'm like do you realize how disgusting that is of a return policy? I've been in retail for 20 years! If I had run my companies like this I would have been out of business! I will never recommend or buy their clothes. Obviously they had documentation within the time frame that I was returning the item. Isn't that proof enough? So because their people dragged their feet on me when I was trying to return a gift I get screwed. Absolutely disgusted with there policy.

WORST PLACE EVER TO SHOP AT...DON'T WASTE YOUR TIME, IF YOU WANT TO PAY 10.99 FOR EACH ITEM A RE-STOCKING FEE...PLEASE DON'T SHOP HERE!

If I could give it zero stars I would. I placed an order for a graduation dress around the 15th of May, so a month ago. I paid for shipping that made my shipping time 5-7 business days. Never received confirmation. So I called. Twice. Asked them to overnight it to me because my grad day was quickly approaching. I was assured I'd receive a shipping notification by the end of the day. Never happened. I eventually called to cancel. I was assured that it was canceled and that I would get a full refund on my card in 5-7 business days. Never got it. Received a call from a supervisor almost two weeks after I initially called explaining that they weren't going to be able to fulfill my order in the time I requested it and asked if I wanted a refund... I explained I already called go cancel it. I was assured that it will be canceled and I needed to wait another 3-5 business days to receive my refund. Well today is the 6th business day. Behold, no refund in my bank account. I don't know what in the heck they have going on in their system, but I hope no one has to go to this much effort to get the product they paid for, or even their refund. I will NEVER shop at elloquii again despite the fact that they have extremely cute clothes. I am sad as a plus sized woman I will have one less out of the very few places to shop but this is 110% unsatisfactory.